Freddy's Frozen Custard & Steakburgers Reviews 

I usually get a pattymelt which are very good. I thought I would try a BBQ brisket burger yesterday.
It wasn't very good. Brisket was dry and tough...my dog got some of it . Onion rings were great though

The food is great I had prime rib and a shake it was wonderful but a little expensive at almost 15$.

Freddy's app sucks, when I signed up I was promised a free treat when I spend a certain amount but no matter how much I spend that free treat is unobtainable so I will not be using the app to gain points I will never be able to collect on. I uninstalled that useless app

Service NOT Rendered

We arrived at Freddie’s at 7:58pm on 7/4/25. We were told we are closed. I said we only want ice cream. They said we closed at 8pm. They were serving another customer ahead of us. This was a very bad experience as my son’s girlfriend is visiting us from Spain and she witnessed this horrible experience.

My husband and I went to the Freddy's at FlatIrons in Broomfield Colo. On a Saturday 5/17/25 around lunch time. We received excellent customer service, Mason who waited on us was very kind, polite and professional, not to mention helpful! He spoke well had a great can-do attitude! Now days you don't get that kind of customer service. Especially at a fast food restaurant, he was patient with us as we don't eat out much and was not familiar with the menu, he even offered us a senior discount that we would have never asked for or about! Our food was fresh hot and absolutely awesome!! Mason is a great representation for Freddy's they should recognize him and give him a raise! You don't come across these young adults who really care! Mason is AWESOME!!!! B&M Gallegos

When norfolk nebraska brought Freddy's in I thought just another overpriced fast food joint. But I did try it and let me tell ya it was sooooo good. All the staff were smiling and friendly, the workers were quick to clear tables and offered to take our trays. The custard was awesome too. I give this place 5 stars and I'll be eating here often. Look out culvers Freddy's in town and taking over.

Everything about Freddy's custard and Steak Burgers was great I love a hamburger that has crispy edges and their custard is smooth and delicious a very joyous visit even the bathrooms are clean

Amazing service fast and hot checked me at the table take to see if I was good and then I knew he was amazing then he told me
He’s from the north ❤️❤️❤️❤️ they were also friendly every person that walked in the door must come here a lot because they knew everybody by name it was just an amazing atmosphere sitting there for a few minutes, paying attention to how they treat people. The food is definitely really good. The only thing I’m sad about is it’s been here forever and I never tried it. I will definitely be coming back.

Terrible hamburger. Paid 12.99 a small burger, two very flat patties, jalapeños and bread. Really? Never going back.

Freddy's is my favorite hamburger spot in Wichita, KS, however, this week I went to the 21st and Amidon location. Ordered a single cheese combo and the steakburger was flat out terrible. Sure hope you have not changed these burgers. Usually they are a smash burger with a quarter of it hanging off the bun. None of it was hanging off the bun. No big deal, however, I took the top bun off and the patty was just a square piece of meat. I'm sure it wasn't spoiled but it wasn't the usual quality I've come to expect. I'll be back again next week but sure hope it isn't the same sandwich or it will be my last visit.

I’m use to prices shooting yo everywhere but even so I was shocked to pay $8.19 for a single burger with no cheese. Almost the same price as a double burger with cheese. The burger patty was so thin it had holes in it. Then, they no longer have Freddy’s sauce out where you can get it, and as an extra annoyance, you have to ask for a code to get into the rest room. I used to really love Freddy’s but no more!

I went to Freddie's in Florence Ky at 12:00 noon. Lunch Time. You would think it would be packed. Two cars in the parking lot. Mine and one other. Dining room had 3 people counting myself. I should have left gracefully then. Food didn't resemble beef and went I got home with my order my fries were missing. My first and last visit.

What a great place to dine for food. These team members need a Huge Thank You for making my experience 👍 Great! Friendly, well prepared team members each visit at Drive Thru inspire me to return for more.

Amanda was amazing! Thanks for making our experience great.

Hanna is an amazing worker!

Freddy’s, Machesney Park, IL.
The food was good and hot. The soft drinks cold and well carbonated.

don’t order delivery through the freddy’s app. its super unreliable, i’ve probably received all the items that i ordered 2-3 times out of 10. and they don’t give you any way to report that you didn’t get an item. usually it’s a drink but this time it was my $7 ice cream and the fry sauce!! i call the # the store has on google, and it’s not actually the store just some rude lady!! so overall very poor experience today. annoying that i have to go into the store tomorrow after i paid $35.

I am so glad they got tater tots! I dislike the tiny fries and these tots are delicious. The burger was also delicious. I will probably come back more often now!

When I've eaten at 2 locations the food is good. However, I ordered delivery and it was not good at all.
The bun was wrinkled and the burgers just not appetizing at all. Also, the fries were extremely cold. I am close to the location, so it should not have been that cold. I specifically requested the Freddy's sauce and Ranch. Neither one was with the order. Very disappointed with the food. A cold burger and fries are the worst. Only the root beer and the Pepsi fountain drinks helped the 3 rating. Sloppy presentation.

1st off I love the burgers, tots and curds.
the fries are so thin they get cold way too fast.
2nd the app does not work for me at all and the customer service is one of the worst i have ever used.
They do not respond at all to any complaints. I complained to the manager in the store "Abigail" about my order placed through the app that got lost dispite the fact i had the order number and all i got was an apology from her and nothing from corporate. None of my orders show up nor do any special email notifications show in my app.