Ordered a handbag online, paid extra for DPD 24 hr delivery as it was a gift. Instead Frasers used Evri, a notoriously bad company. Still waiting for package. Frasers website is designed to prevent co... See more
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Bought a pack of Moschino underwear, they were faulty, the finishing stitches and the labels were on the hip, they would definately bother at wearing time, even harm after a long wearing time, contact... See more
Received table and chairs and table faulty, got sent an Evri label that's not even for use for such a large item after paying for the pleasure. Impossible to contact anyone, links are broken, chat you... See more
If I could give this shop 0 I would! Came into store yesterday to buy an eyebrow pencil. I got home and opened the bag and the member of staff has not put the pencil in the bag! I have been trying f... See more
I have been a Studio customer for many years and continued with Frasers when they bought Studio/Sports Direct. The only issue I have is to watch very carefully how your orders are processed. I placed... See more
I know what cashmere is, and this 3/4 zip was NOT cashmere. Not only that, there was no label with washing instructions, fabric content, place of manufacture etc. Guess why. Because it probably isn’t... See more
Price of goods were good. However, condition of the items were bad. They were boxed actions figures that were packaged in the post using a thin plastic bag, only suitable for clothing, when they shoul... See more
Item stopped working. Tried to return it using their returns label. Appearently went to wrong place which was my fault. Communications pitiful. Now 8 weeks of constatnt emailing and being told to wait... See more
very very bad,, proper SCAMMERS..this need be reported immediately.i have ordered lots of clothes 25th August online some are not delivered till now. Absolutely it is impossible to contact them ,,the... See more
Over 2 months after returning an online order and still Frasers have not refunded. I am paying interest to my credit card provider for items returned. Despite numerous emails to Frasers and sending... See more
Bought an item from Flannels, expensive. Wore it once and washed it per label instructions. Shrunk beyond use. Took it on store and was told they won't do anything because they can't prove I didn't fo... See more
Still no joy with getting order they are the most disgusting cheating despicable company with no customer service at all. Everyone should avoid. Can't call them the don't respond. Owe my elderly pare... See more
Ordered item on-line but was of very poor quality and so I returned it in December (after paying an additional £4.95 for the privilege) but still no refund. The worst thing is that their 'contact' web... See more
Trying to return two items however none of my details are recognised by the ‘returns process’. I ordered on understanding I would be able to return unsuitable items and am unable to do so. No contac... See more
Ordered a xxxxl Lacoste gilet … paid next day delivery…. Received XL ! Ordered another xxxxl Lacoste gilet… paid next day delivery…. Received XL again ! So now got 2 XL gilets and no one to contact at... See more
Very, very poor. I need to return a coat but don’t have the order number (it was sent to the incorrect email address). Despite contacting Frasers across socials, I am making no progress. It is impossi... See more
Appalling. Wish I’d read these reviews first. Ordered trainers which were not the expected colour when they arrived. Paid to return them, using the postage label provided. Two weeks later I receive an... See more
If I could give zero stars i would. I purchased a hugo boss bracelet but was posted an empty box. I filed a complaint immediately and after some time I was informed that they couldn't do anything as s... See more
I placed an order for 2 items and received a bag that just had bubble wrap in, so both items missing. I believe there are people in dispatch department stealing things. After weeks of emails to Fraser... See more
Standard typical braindead customer service from Frasers Group/Sports Direct. Received two items not matching the advertised description. Raised a complaint and heard nothing back. I’m allowin... See more
Avoid at all costs, I didn’t receive my order and didn’t realise I had to continue paying as I was waiting for a refund. Furthermore I needed to update contact details to get alert for payments, their... See more
Whatever you do have nothing to do with Fraser Group Ltd or any member of that group. Because I raised a dispute over a product not fit for purpose they affected my credit score and I am still trying... See more
Parcel was not delivered - large order of £569.91. Sports Direct confirmed this was not delivered and would provide a refund. Fourteen days later, still not processed and the company is ignoring email... See more
this company is a joke! ordered some trainers with flannels, only for them to go missing after delivery. after 3 weeks of messages i managed to get another pair sent. they were too small so i i retur... See more
Frazers had a black friday offer - spend £100 get a £20 voucher in January. I spent £115 on a bangle, dessing gown and a pair of earings all Christmas gifts. When I opened the package the earings wh... See more
Charged for delivery, even when picking up from the shop, then informed that they won't take returns at the shop, or even swap at the shop for a different size. I won't be ordering on line from them... See more
1* is being generous. Since the change over from Studio. Poor communication, very difficult to access order details. Placed on a payment plan I did not set up. Thankfully can afford to clear my accoun... See more
What a joke. I placed an order, one item being completely faulty, cannot believe it was sent out like it. Trying to return it is a joke. You cannot speak to anyone or contact them via the website. It... See more
Please do not buy from the Frasers group! Total scammers! I bought a bag and trainers at £997.00 Evri left parcel at my door sending a picture to prove it was left at my door, when I got home... See more
Slippery bastards I orders a pair of trainers Delivery was quick & I tried on to find a bit too big Not laced up just tried one foot Started on line return only to receive pop up that this ite... See more
Ordered a Jack Wolfskin Ld61 Phantom 14 (L) Product Code: 441387/03/430 £80 reduced from £170 - Good deal. Item arrived perfect EXCEPT the electronic security tag was attached. The... See more
Ordered 2 jackets, 1 in medium and 1 in large to compare sizes. One jacket was not sent, and very difficult to get through to customer service to get a refund. They also refused to give return postage... See more
I would not give this company any stars. What a dishonest, disgraceful and immoral company. After ordering a dress and returning it in brand new condition, over 20 emails later, (mostly bot repeated... See more
Order still not arrived 2wks later . But took payment straight away. Appalling service cannot speak to anyone only on web chat who said it had been delivered. When I asked delivered where to , no an... See more
I am owed a full refund as my order was damaged beyond repair in transit (and therefore never got delivered) and Frasers have been unresponsive. I will never order from them again and suggest you don'... See more
If i could give this company no stars I would. Ive shopped in their store plenty of times with no issues so I decided to shop online. I didnt realise you cannot return items into store (the start of m... See more
Appalling. My order was duplicated. There is no customer service whatsoever. Not even worth one star. Zero stars. Avoid this company at all costs.
Ordered two items, tried to return one only for the website to refuse my order number. No phone number, no customer service. I can't believe this is legal in this day and age.. I will never shop at a... See more
I bought a shirt that was supposed to to have been reduced from £70 to £49 in the Glasgow store. I was in a hurry and stupidly didn't notice that I had been charged full price. When I got home (Lon... See more
Shame, having to write this to escalate a serious quality issue with a wardrobe ('Jack Wills Lancaster 4 Drawer Wardrobe Combi Unit). During assembly, the pre-installed plastic lugs for the hinges r... See more
Very bad customer service on chat line to them for over an hour asked them to phone me about missing item in parcel and was told they do not do calls
I ordered a bike on 21st November after saving up all year, as it was meant to be one of my son’s main presents. The bike never arrived at the store as promised - i had received notification... See more
I purchased a shirt from Frasers and paid £4.99 postage. I ordered a size M but received a size L. I spoke to customer service via Twitter and a return label was provided. I sent the sh... See more
I strongly advise anyone considering using Frasers Plus credit to pay for their order to avoid it at all costs. I encountered an issue with my address on the order and had to cancel. While the agent a... See more
Preordered mtg products they failed to take payment correctly now no stock is available I'd highly recommend ordering elsewhere if you want to secure stock.
The company is awful. Customer service is horrible. They do not take liability for their services. After returning my order, using prepaid return label provided by Fraser.Parcel successfully sent /sub... See more
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Preorder failure
Preordered mtg products they failed to take payment correctly now no stock is available I'd highly recommend ordering elsewhere if you want to secure stock.
18 June 2025
Unprompted review
Incredibly disappointed
Incredibly disappointed. Returned 3 items (had to pay £5 to do so), and they have only refunded me for 2 items claiming the third item was not in the bag. They apparently have CCTV to prove I only returned two, they cannot send this to me, but it is a little bit interesting the parcel was not damaged, and it is the most expensive of the three items that has gone missing. AVOID.
13 June 2025
Unprompted review
20£ to return a t-shirt that is small .
11 June 2025
Unprompted review
Consumer Rights Violated.
I purchased a shirt from Frasers and paid £4.99 postage. I ordered a size M but received a size L.
I spoke to customer service via Twitter and a return label was provided. I sent the shirt back and re-ordered the shirt a second time. And again I paid £4.99 postage.
Yet again, I received the wrong size! So again I contacted the same customer service agent via Twitter and explained the situation.
The agent informed me that he won't provide me with another return label and said I need to pay for return postage(£4.99 through their website).
If I were trying to try and get the shirt for a third time, that would be a total of £20 spent on postage fees alone. Awful and incompetent service and customer service agents that don't understand law.
Retailers are required by law to cover return postage fees for damaged or incorrect goods. And this agent has violated my rights.
I've contacted my credit card company with all of the evidence and have opened a chargeback claim.
Never using this terrible company again.
9 June 2025
Unprompted review
Try doing the right thing
Still no joy with getting order they are the most disgusting cheating despicable company with no customer service at all. Everyone should avoid. Can't call them the don't respond. Owe my elderly parent £600 and won't refund or give furniture paid for.
23 April 2025
Unprompted review
this company is a joke!
this company is a joke!
ordered some trainers with flannels, only for them to go missing after delivery. after 3 weeks of messages i managed to get another pair sent. they were too small so i i returned. still after 2 weeks im waiting for a refund. tried to login to my account but wouldnt take any type of payment for new order. i opened a frazer account (same company i might add) and ordered some more trainers. wanted to return but cannot login to the account and they wont send a password reminder. i didnt recive a order confirmation via email and the order number on the invoice wont work!! so Pi55ed off/ this company online is a joke!
26 May 2025
Unprompted review
Trying to return two items however none…
Trying to return two items however none of my details are recognised by the ‘returns process’. I ordered on understanding I would be able to return unsuitable items and am unable to do so. No contact with customer services is possible etc. This is a misleading and unfair practice that encouraged me to order items. If no progress I’m going to rely on the new customer protection terms in the DMCC Act 2024 and make a claim plus report to the CMA. Poor form and conduct falls foul of new consumer laws.
2 June 2025
Unprompted review
Item in order not delivered, difficult to get refund.
Ordered 2 jackets, 1 in medium and 1 in large to compare sizes. One jacket was not sent, and very difficult to get through to customer service to get a refund. They also refused to give return postage, despite my being unable to compare the sizing of the jackets, due to their error. Not recommended.
28 May 2025
Unprompted review
You left me a response to say you…
You left me a response to say you wanted to help with my wrong order but strangely the postal address does not deliver! Unbelievable ! Avoid !
27 May 2025
Unprompted review
Awful - worst customer service in the UK
Ordered two items, tried to return one only for the website to refuse my order number. No phone number, no customer service. I can't believe this is legal in this day and age.. I will never shop at a Frasers Group business again
20 May 2025
Unprompted review
Absolutely useless
Absolutely useless. Can't get in touch with them when there's a problem
15 May 2025
Unprompted review
Don't buy from them EVER!
Bought an item from Flannels, expensive. Wore it once and washed it per label instructions. Shrunk beyond use. Took it on store and was told they won't do anything because they can't prove I didn't follow the instructions (yes they can't prove I did something wrong so by default I'm the problem, makes no sense). Called CS, been waiting 2 weeks for any kind of response, nothing. Impossible to deal with, how can they be allowed to trade!?
2 May 2025
Unprompted review
Disgusting customer service
What a joke. I placed an order, one item being completely faulty, cannot believe it was sent out like it. Trying to return it is a joke. You cannot speak to anyone or contact them via the website. It says contact customer service but you just spend 20 minutes going around in circles. Never ever again will I give them my custom. No wonder they have all closed down. Worst customer experience iv had for a very long time. Avoid at all costs
8 May 2025
Unprompted review
Order still not arrived 2wks later
Order still not arrived 2wks later . But took payment straight away. Appalling service cannot speak to anyone only on web chat who said it had been delivered. When I asked delivered where to , no answer . Asked for refund but said no so iv been billed £60 and got no trainers.
1 May 2025
Unprompted review
Avoid Frasers credit, affected mortgage application
Avoid at all costs, I didn’t receive my order and didn’t realise I had to continue paying as I was waiting for a refund. Furthermore I needed to update contact details to get alert for payments, their app doesn’t allow you to do this. A missed payment has now been sent to credit agency and significantly affected credit score.
30 April 2025
Unprompted review
Horrific customer service - AVOID FLANNELS AT ALL COSTS
Im honestly shocked at my recent experience with the customer service (if you would even call it that). I have ordered two items from Flannels and they were supposed to be delivered by DPD. The driver said that they could not deliver the parcel and sent it to a DPD drop off location and I picked it up then. When I opened the parcel I found that only one of the two items I have ordered was in the package. So, I contacted customer service and then was told that they have done all the necessary checks and that the item was sent and that they are 'satisfied' with these checks and have rejected my claim.
I then called them again to explain that the order was missing an item. I took picture of the package and explained that this is not right and extremely disappointing and frustrating. I have actual evidence that I did not receive the item I have PAID FOR. Their only response is that they know this is frustrating, however, they are not changing their minds! The language of the emails I have received is appalling and I am genuinely shocked by their lack of care. Specially that I have photo evidence of the fact that I have not received a complete order.
I am honestly so shocked at the level of negligence and the fact that they do not care at all about customers. They told me to contact a 'third parts' if I want to - what the hell?? Really??
I dont know if I should be more insulted by the fact that they are basically calling me a liar and saying that they have shipped the goods - deal with it, or if I should be more angry about the fact that they are not doing anything about it and that they are satisfied by their 'so called' checks.
I have purchased several things from this store over the years, so they can see that Im a loyal customer. However, not any more. This will be the last time I ever deal with this scam of a store. One would think that with an actual store that sells high end products they would have the basic knowledge of understanding anything about dealing with loyal customers ad trying to resolve issues. However, sadly, they are absolutely rubbish at it and they do not care about customer retention or satisfaction. I will do by absolute best to make sure that I share my experience on ALL social media so that people can avoid being as disappointed as I am.
23 April 2025
Unprompted review
I have not seen anything worse than…
I have not seen anything worse than this company. I paid in installments and paid the entire amount, and they still call me asking me to pay the amount. I called them and sent emails with copies of all payments from the bank attached, and they still ask me to pay the amount and put my name on the blacklist.
22 April 2024
Unprompted review
No item, no refund for shipping
Waiting 2 weeks on items and then says returned to sender, sent my refund but deducted shipping.
I did not receive anything so why do they not refund my shipping cost, unbelievable.
19 April 2025
Unprompted review
AVOID USING FRASERS PLUS CREDIT
I strongly advise anyone considering using Frasers Plus credit to pay for their order to avoid it at all costs. I encountered an issue with my address on the order and had to cancel. While the agent assisted with the cancellation promptly, the process of having the credit refunded back to my Frasers Plus account has been an incredibly frustrating experience. The customer service agents don't seem to fully understand my requests, and I've been bounced back and forth between Sports Direct and Frasers Plus customer service teams, with each one claiming that I need to speak to the other team to resolve the issue. I was informed that it could take up to 7 days for the refund to appear in my account, but in some cases, it could take as long as 28 days. This means I could be forced to pay for an order I cancelled and never received, just to avoid damaging my credit. This is completely unacceptable, and I will never shop with them again.
4 April 2025
Unprompted review
It’s a huge waste of your money to buy…
It’s a huge waste of your money to buy something from this company.
Do not do it!!!!
Lessoned learned on my part!
6 April 2025
Unprompted review
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