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TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Abzocke

Wir haben über Franz Tours einen Mietwagen für Südafrika gebucht und im Voraus einen neuen Toyota Hilux in einer bestimmten Kategorie bezahlt. Vor Ort erhielten wir jedoch ein älteres, schlechter ausgestattetes und teilweise defektes Fahrzeug einer günstigeren Klasse. Der Austausch gegen die gebuchte Kategorie erfolgte erst am 5. Tag.

Unsere schriftliche Anfrage bezüglich einer anteiligen Rückerstattung blieb bis heute unbeantwortet. Der Vorgang hat uns Zeit, Geld und Nerven gekostet und unsere Reise unnötig belastet.

Seriöser Eindruck im Vorfeld, enttäuschende Realität im Nachhinein. Fehlende Kommunikation und kein Verantwortungsbewusstsein. Leider keine Empfehlung.

4 November 2025
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