Frank Rowe & Son Reviews 134

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Heavy, gets way too hot. Vibration is insane! Worse than the original cordless KM. Battery life is awful, and strength is much worse. Would return if I could..

Rated 5 out of 5 stars

I’m very satisfied with Frank Rowe & Son – Definitely Sharp. As the owner of Mymobiledog, a mobile dog grooming service in the Miami area, I rely on top performance from my clippers. They repaired the... See more

Rated 5 out of 5 stars

I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with... See more

Company replied

Rated 5 out of 5 stars

Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs th... See more

Company replied

Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

Over 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.


Contact info

4.1

Great

TrustScore 4 out of 5

134 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Heavy

Heavy, gets way too hot. Vibration is insane! Worse than the original cordless KM. Battery life is awful, and strength is much worse. Would return if I could..

4 April 2026
Rated 3 out of 5 stars

Is there still a Frank Rowe and Son??

We’ve used Frank Rowe for years and are very loyal to them. Now they are not up to their old standards since being bought out by Boss Pet. I’m not able to talk to anyone Boss pet phone clerks who could not help me with my issues. Why offer free shipping over $150 if you are not going to honor it or our tax exempt status. The phone clerk only gave me the option of not ordering from Frank Rowe and just ordering from Pet Edge. So why even keep the Frank Rowe name and website up???

7 February 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! My blades just came back. They were packaged with so much care, you would have thought it was fine jewelry! They also had to replace a piece on one of my blades and returned the damaged piece for full transparency. I'm super impressed. I will definitely use them again and am telling all my horse friends!

11 January 2026
Unprompted review
Rated 4 out of 5 stars

Good and enlightening experience

I was happy to get what I wanted and that the sales person mentioned to me how to get free shipping.

I was confused because Rowe no longer exists but the invoice, etc., looks like it does. I was surprised the order came from Illinois not PA.

The shipment was not as quick as I hoped but that is probably because I thought it would be coming from PA before the salesperson explained the move to me.

10 September 2025
Rated 5 out of 5 stars

I’m very satisfied with Frank Rowe &…

I’m very satisfied with Frank Rowe & Son – Definitely Sharp. As the owner of Mymobiledog, a mobile dog grooming service in the Miami area, I rely on top performance from my clippers. They repaired them quickly and with great precision. Excellent customer service and fast turnaround. The equipment came back like new. Highly recommended — I’ll definitely use them again!

4 August 2025
Unprompted review
Rated 2 out of 5 stars

Product leaked out during shipping

Two of my bottles leaked out during shipping---all over the other products in the box. Now I have to contact Pet Edge tomorrow and have the products that leaked replaced. Looked like whoever prepared the order just threw the items in the box.

10 June 2025
Rated 1 out of 5 stars

My items got shipped to someone else's…

My items got shipped to someone else's address. I was told I have to try and track it down with fedex because it's gone. I don't understand how it got sent to Oregon when the shipping and billing is the same .

4 February 2025
Rated 2 out of 5 stars

Bait and switch

I thought I was ordering from Frank Rowe and Son. I would have never placed my order if I had know that I was really ordering from Petedge. I was told shipping was going to be free and I used the code but it was retail price shipping. Not even the flat rate I was used to from Frank Rowe and Son. I'm sad to see them go.

3 July 2024
Rated 3 out of 5 stars

I made a purchase that met tge criteria…

I made a purchase that met tge criteria for free shipping but was charged for shipping.

4 April 2024
Frank Rowe & Son logo

Reply from Frank Rowe & Son

Hi there, we have been processing updates to our system, and unfortunately the free shipping option didn’t work during the upgrading. WE apologize for any inconvenience this has caused and have issued you credit for the free shipping on your account. Thank you for letting us know, and thank you for choosing Frank Rowe and Son we truly value your business.

Rated 4 out of 5 stars

Website wasnt applying free shipping…

Website wasnt applying free shipping for my products so i had to call in and Pet Edge answered my call. The rep corrected the free shipping problem. Please fix the not applying free shipping error on your website. Im hesitant to order on line from you now.

29 March 2024
Frank Rowe & Son logo

Reply from Frank Rowe & Son

Hi there, Thank you for letting us know of the issue. We were upgrading our system and unfortunately the free shipping option didn’t process. We have updated the account to reflect free shipping on your order and apologize for the inconvenience. Thank you for choosing Frank Rowe and Son we truly value your business.

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