Frank Pickles (Insurance Brokers) Ltd Reviews 61

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We have been buying our Caravan Insurance from Frank Pickles for over 17 years. The price is always way cheaper than other companies I have looked for a new for old policy with legal cover included... See more

Rated 5 out of 5 stars

Frank Pickles was highly recommend by an acquaintance and I was not disappointed ! The phone was answered very quickly and the young man who answered was extremely polite and helpful. A very competiti... See more

Company replied

Rated 1 out of 5 stars

Your quote system is not very honest as received about 7 emails from you this morning offering what I thought was a competitive price . When I called to confirm details on the new for old policy, as i... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Frank Pickles. Quotes are always reasonable and easy to process. Staff are friendly and efficient. I’ve used this brokers for years and have always been very impressed

Company details

  1. Insurance Broker
  2. Caravan and Motorhome Insurance Company
  3. Insurance Agency

Written by the company

Frank Pickles was established in the 1950 and became a limited company in 1960. It is now run by third generation Pickles family members. As a long established, family run business specialising in caravan insurance, we can provide a much higher level of service than most of our competitors. Our senior members of staff have combined experience of over 50 years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Definately recommend

We have been buying our Caravan Insurance from Frank Pickles for over 17 years.
The price is always way cheaper than other companies I have looked for a new for old policy with legal cover included.
Staff are really professional and friendly.
I would definately recommend

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Frank Pickles

Excellent service from Frank Pickles. Quotes are always reasonable and easy to process. Staff are friendly and efficient. I’ve used this brokers for years and have always been very impressed

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended …

Frank Pickles was highly recommend by an acquaintance and I was not disappointed ! The phone was answered very quickly and the young man who answered was extremely polite and helpful. A very competitive price was quoted and after just a few minutes I had decided to go ahead with the quote, all in all a top recommendation and a company I would most definitely use again !!

31 March 2026
Unprompted review
Frank Pickles (Insurance Brokers) Ltd logo

Reply from Frank Pickles (Insurance Brokers) Ltd

Thanks Paul for the kind words and thank you for the custom.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very responsive and helpful UK based humans, as opposed to automated call centres. Good product and competitively priced

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use Service and Policies

Great service with helpful staff and good customer service. I have used this company for many years and found their service excellent and competitive with the market giving a choice of cover and timely renewal notifications.

25 March 2026
Unprompted review
Frank Pickles (Insurance Brokers) Ltd logo

Reply from Frank Pickles (Insurance Brokers) Ltd

Thank you for the kind words and your continued custom.

Rated 1 out of 5 stars

Dont trust their online quote system

Your quote system is not very honest as received about 7 emails from you this morning offering what I thought was a competitive price . When I called to confirm details on the new for old policy, as if by magic the price went up by £100 without any changes to the information I had put in. I got told this was down to a software glitch but ultimately you are advertising premiums that you can't honour.

23 March 2026
Unprompted review
Frank Pickles (Insurance Brokers) Ltd logo

Reply from Frank Pickles (Insurance Brokers) Ltd

Thank you for your feedback, and we’re really sorry for the frustration this situation has caused.
Unfortunately, due to an IT error, the original quote you received was incorrect. As soon as this was identified, we explained what had happened and provided the correct premium. We completely understand how disappointing this must have been.
Please be assured this is not the level of service we aim to provide, and we are reviewing our systems to help prevent this happening again in future.
We would welcome the opportunity to speak with you directly to see if there’s anything we can do to put things right. Please feel free to contact us on 01943 850123.

Rated 5 out of 5 stars

Competitively priced and simple renewal process.

Competitively priced renewal and even a courteous call to remind you that your insurance is due for renewal (never had that from any insurance company or broker). Simple online process and cover can be tailored to meet your own requirements …. What’s not to like? 👍🏻

20 February 2026
Unprompted review

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