Franklins Removals LTD Reviews 

349
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and removal teams for working exceptionally hard, remaining friendly even in difficult weather conditions, and handling all personal property with great care. Reviewers frequently mention the outstanding customer service and office communication, noting that representatives are always responsive, patient, and reassuring throughout stressful international or domestic relocations. Some reviewers were not happy with last-minute schedule updates, experiencing considerable uncertainty regarding exact collection dates just days before their move. A few consumers also mentioned encountering frustrating issues with damaged belongings and difficulties in getting adequate responses or resolutions afterward.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, hard work, and friendly... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional experiences during... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctuality and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistent communication and helpful... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have no hesitation in recommending Franklins Removals. They moved our 25m3 from South West France, I to storage for 5 months and then into our new UK home. Both crews were superb and nothing was... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more

Rated 5 out of 5 stars

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very... See more

Rated 5 out of 5 stars

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and... See more


Company details

  1. Moving and Storage Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

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No recent history of asking for reviews

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4.9

All reviews

(349)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Pick up from Germany to England

Pick up from North Germany to Lancashire England. Big thanks to the guys that picked up - Mike & Lee and the guys that dropped off - Issac & Aiden. Super helpful and professional couldn't do enough. Great service would highly recommend!

27 April 2026
Unprompted review
Rated 4 out of 5 stars

Franklins International Removers UK to France

We used Franklins Removals Ltd to move our furniture from UK to France. The staff are excellent, the administration support excellent and helped us every step of the way. The team who collected our furniture in the UK we excellent, helpful and made the experience very good.

Our only problem was on the delivery end as our furniture was delivered between 10 - 11.30 pm. This was far from ideal. We do not find a delivery after 8pm to be very acceptable. We recommend to Franklins that deliveries are done within normal working hours. The result of this late delivery is that there was limited lighting to guide the transfer of goods into our home in France and so things were not set out in a particularly ordered way.

This is a very good international delivery firm and I wouldn't hesitate to recommend them. But our advice from our experiences is to make sure you agree a suitable delivery time when exporting furniture overseas. Something to be aware of when moving furniture to mainland Europe is that transit through borders can lead to delays and be disruptive to timings and schedules. So plan ahead as far as you can.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Viva España!

Having already reviewed the collection team, I am equally impressed with the delivery team. Paul and Dad arrived after a long journey, smiling and full of humour. Not the easiest access, but as I was about to walk to the end of the road to guide them in, they appeared. Bang on the time that they had advised 5 hours earlier. Backed to the gate and had our furniture quickly unloaded. Once again, could not fault a thing.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer

I used Franklins 2 years ago when moving to Germany and it was a no brainer to use them again when moving back to the UK. Bev is super nice and helpful with all the admin and stuff, and very understanding when running into problems and delays. Zak and Karl were sound, super efficient and dead friendly, was great to have them here in to pick up everything it really gives you peace of mind having a team like them doing the move for you

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Zak and Karl were fantastic

Zak and Karl were fantastic, had the apartment cleared at rapid pace and were very flexible with the disassembly of some of the trickier pieces of furniture to move. I’d 100% go with Franklin’s again in future.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience with Franklins

Perfect experience with Bev, Lee and Mick from Franklins Who handled my moving from Birmingham to Denmark. Good comminication, great value for money and perfect service, thanks !

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Lee and Mike killed it

Can’t rate Franklins highly enough on collection of our goods here in Sweden. It’s a full apartment of a family of four so no small job, yet Lee and Mike’s teamwork made it look like nothing. Great work lads. Safe travels.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Promptly and fast

What a great prompt service we just experienced! The guys Mike and Lee were just great, so fast and did everything so neatly and nice. Very happy with the service, thank you so much and highly recommend!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Removal stars!

These guys were great. Arrived in good time. Packed everything with care. Worked hard all day. Checked with us periodically to make sure we were happy. Highly recommended . Thank you Issac and Lewis!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

From the first enquiry to the end of the move, I couldn’t rate Franklin’s Removals any higher! They were amazing! I mainly communicated with the company through numerous emails to Bev, these were responded to very quickly and professionally. On the move day, Jamie F and Isaac worked their socks off! They worked very well as a team, worked efficiently and with care to load then unload 2 vans of furniture and belongings. Nothing was too much trouble for them. I would definitely recommend this company and would use them again for any future moves. Thank you so much! 👏🏻

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Can you give 6/5?

It's a shame you can't rate Franklins (and Bev in particular) any higher than 5 stars!!!

From the moment I made contact with them they were incredibly helpful, diligent and professional.

I don't live in the UK anymore, but needed my things transported to Europe. Their entire service was exemplary. I include in that the delivery service they helped bring all the furniture inside with a smile and good old charm.

I will be using them again in the future and would urge others to do the same!

Thank you to Franklins!!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excelent service

Excelent office (Bev) and collection (Lee and Zake) crews, great organisation and very smooth collection, storage and delivery process. Franklins's team is always very nice and helpful.
I used the service in 2024 (UK -> Germany, with storage) and now again (2026 - Germany -> UK, with storage) and so far could not be happier. I trust that the storage and subsequent delivery this second time will also be smooth, as before.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolute legends! Highly recommend Lee and Zack.

I had a fantastic experience with Franklins Removals. Lee and Zack were absolute legends from start to finish. They were incredibly professional, worked extremely hard, and kept a smile on their faces the whole time, which really took the stress out of the move.
Top-tier service and total pros. A+++!

1 April 2026
Unprompted review

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