Frank Energie België Reviews 466

We recently changed our analog counter to a digital counter because of regulations in Belgium. When you have a PV installation, the netto result is processed in the next months of your payments when changing the counter. We had 448 KWh generated extra which should have been discounted for in the bills.

An employee immediately mailed us after the replacement to change our contract to a dynamic one, without disclosing that when the contract is changed, the extra net energy you generated is reset to 0, which is of course in their advantage since they don't have to discount for this anymore.

When confronting them about this in mail and on the phone, they were impolite, dismissive and very defensive.

I will be changing providers.

They require 3 moths of advanced payment, which is nowhere mentioned before you apply. Even if you change provider, they still send prepayment bills. After contacting them they say it is their normal practice. Unacceptable!

It just works.

They denied giving me a 1st year discount although I gave them the contract I've got from energyprice.be, so I went back to my previous electricity&gas provider.
That's the only complain I have about them, everything else seems OK at first glance.

LE: After posting here my 3-star review I've got the discount they promised, but I've already switched back to my previous provider so I can't take advantage of it. Anyways, I'm updating my review to 4-star because they've corrected their mistake.

LE2: The final invoice was higher that I was expected due to the fixed fee that I had to pay for 6 months, although the contract lasted only a couple days longer than a month! Therefore I go back to 3-stars because they made me pay for their own mistake.

The cost is.to expensive but good service