France Objets Trouvés Reviews 

Excellent service. They recovered my Samsung tablet and gave very clear instructions how to collect it

I am very happy to finde my lost items. I will recommende everybody your good services and your responsabilite
Bedst regards
Marguerite

I received multiple emails when AirFrance found my phone.
One saying I could come pick it up, another saying I had to pay the 12€ fee. After paying the fee, I received another mail saying AirFrance would contact me within 5 days. Apparently I could have picked it up straight away, so it was a bit confusing.

Other than that very good

Je confirme la note donnée. Bon contact, indications concrètes et efficace. Bravo le service objets trouvés!

To find the place for recollecting the lost item was extremly difficult. No signs at all, nobody speaking English...
And taking up to 5! day to verify the the item after is was found is also difficult i. e. for somebody travelling

I was amazed that my lost phone was actually found and returned. Granted it did take about a month before I had my phone in hand; and it took a good deal of work to fill out the online forms to initiate the lost item. And there was a bit of paperwork for having my phone sent from France to US. However, it was clear that my phone had been identified and got to it's destination in a reasonable amount of time. It cost me a bit of money to get my phone back, but much less than a new one and I was able to retrieve all my personal information.

Had trouble paying online. Tried several times and thought I had paid the 9 € fee. When I went to pick up my lost computer at the Lyon Airport they told me the payment had not gone though and I needed to pay it there. However, having said that I am very grateful that it was so easy to get my computer back. This is a great service for which I am thankful!

Thank you ......

Thanh you so much, I receive my iPad.

Happy to share my thoughts! Excellent service. Laptop left on the plane. Before I had event filed the missing object, they actually called me. Very helpful rep on the line who facilitated me recovering the lost item the same day. Sincere thanks!

Excellent service, rapide simple et efficace

Perfect service, it couldn't be any better. I lost my laptop at the Lyon Airport and in less than 24 hours it was found and made available to be collected. Furthermore, they helped me to find a shipping company able to pick it up at the lost & found office, pack it and ship to my office address in Rome. Really excellent service. We would like to have something like that in Italy. Really thanks.

Stefano Binotti, Rome, Italy

PS: of course, every communication in perfect English!

The system for inputing and searching for your lost item is comprehensive but lacking in agility for actually searching. It took me 4 weeks to find my bag. The service at Air France in CDG itself was excellent - a very kind and patient gate agent went and retrieved my bag and turned it in to the lost and found but my names given and family were reversed. Also the type of bag was an issue it was logged as shopping bag and I put it in as a type of luggage. The flight info was correct but for some reason it did not trigger a match until I reversed my names. Also I attempted to email and call the office many times with no response on either. Found out l was given the wrong email by the shipping company.

Your services have been exceptional and so helpful!

Overall the experience was good as I was reunited with my item. As I am not in France it was a bit complicated and despite knowing I was in the US the office kept trying to call me in the middle of the night my time. That was the only negative.

Very fast response and reliable service, thank you.

Pleasantly surprised about the fast respons and service the people offered me. They try to help you in the best way possible which resulted that they found back my lost item.
Chapeau!

Overall it has been a great experience. Being able to post "Lost" and finding a match with "Found" vastly simplifies the whole process and minimizes human error (although it was not completely eliminated).