Frames.co.uk Reviews 

46,966
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,384 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom frames, noting that products are precisely built to individual measurements and carefully protected with exceptionally robust packaging. Reviewers often highlight the smooth ordering process, mentioning that the online platform offers a fantastic selection of styles and very helpful interactive tools to preview designs before buying. Furthermore, consumers deeply appreciate the responsive support team and fast turnaround times for all bespoke orders. However, some people mentioned that external delivery partners occasionally caused scheduling issues, unexpected delays, or mishandled packages during transit.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting that frames are well-constructed,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super-fast shipping,... See more

Service

Consumers find service to be positive, highlighting great communication, quick delivery, and helpful support... See more

Order

Reviewers mention positive feedback about order, noting that custom sizes are easy to select and arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frames consistently provide an excellent service. On occasions when I have got dimensions wrong they have readily adjusted without any difficulty. Their frames and mounts are always well packaged and... See more

Rated 5 out of 5 stars

Excellent service! The frame fitted perfectly & the backing tape gave it a professional finish - worth the extra cost. The acrylic glass is undetectable from real glass both close up & from a distance... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 2 made-to-measure frames from frames.co.uk, one including a mount and acrylic glazing. The frames only took about 2 weeks to arrive and I was very impressed with how well t... See more

Rated 5 out of 5 stars

This is my fourth frame purchase from the company and they have consistently produced perfectly sized (to the mm) good quality frames as described on their website ( which is fun to use). Price is com... See more

Company replied


Company details

  1. Picture Frame Shop
  2. also in
  3. Home Goods Store
  4. Interior Designer

Information provided by various external sources

Frames.co.uk are one of the UK's leading manufacturers of made to measure picture frames. Customers can enter the size of their artwork and choose from thousands of different frame and mount combinations at up to 55% off highstreet prices. Trading for over 23 years, their experienced picture framers are able to manufacture and deliver frames as quick as next day to the UK and Europe. The company accepts payments via all major credit and debit cards and also offers payments through PayPal and PayPal Credit.

Fast Delivery to UK & Europe From Free

Free next day delivery to England & Wales when you spend over £50.

There are no delivery costs to England & Wales when you spend over £50.00. There are no delivery costs to Europe when you spend over £75.00. Some postcodes are excluded, see https://www.frames.co.uk for full terms and conditions.

Contact info

4.8

Excellent

TrustScore 5 out of 5

47K reviews

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4.8

All reviews

(46,966)

2,327 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Frames.co.uk several times…

I have used Frames.co.uk several times now and will continue to do so as I new picture frames in the future. The web site can be a bit confusing, but when you get the hang of it is ok. I think a bit more guidance on sizing would be helpful, especially when it comes to allowing the amount of overlap you may want on the mount - sometimes the edge of mount can be a bit close to the edge if the picture. Choice of frames is very good. Information regarding delivery is very good and the frames come very well packaged. You just end up with a lot of cardboard to get rid of.
Their frames might be more expensive than ready made frames from IKEA and Next etc but having a frame made to suit your picture is far better.

26 September 2026
Rated 5 out of 5 stars

Excellent!

This is my 3rd purchase from Frames.co.uk.....I think I may have enough now ( but you can never be sure). Excellent from start to finish! Speedy transaction, good quality product, and very reasonably priced. I'll just say "thanks" for now. May need you again!

22 September 2026
Rated 5 out of 5 stars

Quality was excellent

Quality was excellent. Well worth the money. I had previously purchased a cheaper frame and after a few weeks the wood split. This is perfect. The frame was 40 x 30 inches and the I purchased a chain as I felt the string provided was not as secure as I would have liked. But does not deter from the quality.

17 September 2026
Rated 5 out of 5 stars

Great Frame Great Price

A well-constructed, quality light weight frame at a very competitive price. Super-fast delivery and some of the best packing I've seen on a fragile product. I will certainly buy again from this company. Happy customer.

24 September 2026
Rated 5 out of 5 stars

Good quality

I had to order an odd size mount and this was done easily and received very quickly. The quality was great and set my picture off perfectly.

23 September 2026

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