Frame It All Reviews 

711
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality of the products, noting their durability and attractive appearance, with some items lasting for many years. The staff is frequently highlighted for being helpful, experienced, and providing sound advice, making the ordering process easier for many. Reviewers appreciate the ease of assembly and the modular design of the products, which simplifies gardening and other projects. However, some people were dissatisfied with aspects of the product and order fulfillment, citing issues like receiving incorrect colors or sizes, and missing parts in their shipments. A few other people also felt that customer service was difficult to reach or unresponsive, leading to delays in resolving problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction with its quality,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the product is excellent, durable, and easy to... See more

Order

Consumers find order experiences to be ambiguous, with some reporting easy ordering processes and quick... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant frustration.... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and experience. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product and design are great; however, a couple of the boards were missing when it was delivered and we had to wait to get the extra parts in. The kids were a bit disappointed. However, the pric... See more

Rated 4 out of 5 stars

Good product but didn’t need as many long stakes. Landscapers did the job in reasonable time so installation fairly routine.

Rated 3 out of 5 stars

If upgrading to 6x6 or 8x8 post you will need longer 8” or 10” hanger bolts. Unfortunately it was impossible to find bolts that that had the same hinge height and diameter and now I am stuck with near... See more

Rated 3 out of 5 stars

My initial contact with John Brooks -cust service, was excellent. He gave me local companies to contact but neither carried the product in stock. He then suggested ordering from Home Depot Pro Des... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

Frame It All is your gardening solution for beautiful, easy-to-install raised beds, garden borders, landscape edging, greenhouses, animal borders, trellises and sandoxes


Contact info

3.7

Average

TrustScore 3.5 out of 5

711 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(711)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered 8 packs of plugs

I ordered 8 packs of plugs, and received 8 plugs. Waiting on a response from customer service.

11 March 2026
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Reply from Frame It All

We are sorry to hear about the missing plugs in your order. We will absolutely get this resolved quickly. I do see your open ticket; you will receive a response from support@frameitall.com

Rated 5 out of 5 stars

Fantastic all around

Quick delivery. Easy to assemble. Looks great.

20 February 2026
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Reply from Frame It All

Thank you for your feedback. We appreciate your business and taking the time to write about your experience.

Rated 5 out of 5 stars

Great product and customer service!

Great product and customer service!
Directions could be improved a little.
But sturdy and looks amazing.

10 March 2026
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Reply from Frame It All

Thank you for your feedback. We appreciate your business and taking the time to write about your experience.

Rated 2 out of 5 stars

I reported and emailed pictures of 3…

I reported and emailed pictures of 3 broken stacking brackets and have not even gotten a response.
Since I can't put it together, I want to return the whole thing and get my $1400.00 back.
Support is non-existent.

6 March 2026
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Reply from Frame It All

We are sorry to hear of the broken parts for your order. We can absolutely assist you with replacements or a return. I show that we have an open ticket with you regarding this order - please check your email for a response from support@frameitall.com

Rated 5 out of 5 stars

Nice product.

It's very easy to put together, all the parts fit well, and I even had caps leftover, so I drilled holes and capped the joints where the fence poles go into the spikes giving it a cleaner look and keeping out snow and ice. I'll be looking forward to many years of good use.

3 March 2026
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Reply from Frame It All

Thank you for your feedback. We are glad to hear assembly went well and we hope you enjoy the product.

Rated 2 out of 5 stars

Part of oreder was missing

Part of oreder was missing. Dealing with the AI helpline was very frustrating

4 March 2026
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Reply from Frame It All

Thank you for your feedback. We are sorry to hear that there were missing pieces in the shipment. We can absolutely assist with replacements. The quickest way to contact our support team is through our website on: https://frameitall.com/pages/create-a-ticket

Rated 5 out of 5 stars

easy ordering and quick delivery

easy ordering and quick delivery. love using these they are easy to assemble and look great. have had these for several years and they still look new.

2 March 2026
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Reply from Frame It All

Thank you for your feedback. We are glad to hear you had a positive experience, and we hope you enjoy the product.

Rated 1 out of 5 stars

Terrible Company

I did not receive my full delivery and the parts that I did receive had multiple broken pieces. I tried to reach out and could not get a hold of them. They only have an AI answering their phone that does nothing for you.

25 February 2026
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Reply from Frame It All

We are sorry to hear that there were damages in shipping. We can absolutely assist with replacements. The quickest way to contact our support is through our website on: https://frameitall.com/pages/create-a-ticket

Rated 2 out of 5 stars

Either invest in steel beds, or go with something cheaper

I purchased several beds (you have to buy several to stack if you actually want a raised bed as each side is only 5” tall) 4 years ago and I am replacing them all with the galvanized steel beds I purchased at the same time as the frame it alls that are still in perfect working condition.

The side connectors are plastic and several of them have cracked and are broken, several of the panels are bowed and warped and therefore do not keep soil in them. I purchased the cage to keep out wild rabbits and they’ve been nothing but a pain. Every season I have to purchase new zip ties to reattach the plastic sides (really zip ties at that price point?), the doors are wonky, and you can forget about reaching the back half of your 4 x 4 bed with the cage on.

I purchased the trellis which broke and destroyed one of my beds after a storm. All in all, they are a good concept but not worth the price by half. You’d be better off with a cedar bed which if you price it comes out to a lot less than these and will last you about the same timeframe, or get some galvanized beds and keep them for a decade or more.

3 March 2026
Unprompted review
Rated 4 out of 5 stars

The shipping was fast

The shipping was fast, but the modular style is confusing. I also didn't get all of the parts, but I made do. It has a 30 year warranty, but the plastic joints won't last 30 years.

12 February 2026
Rated 5 out of 5 stars

No More Squirrels Eating my Garden

I had a great experience with Frame It All. I purchased one of their animal barrier gardens, and John helped me design exactly what I was looking for. The process was easy, the quality is excellent. This past year has been my first year gardening where the squirrels didn't eat anything from my garden. Highly recommend!

13 February 2026
Rated 5 out of 5 stars

Great Advice!

John Brooks asked great questions, listened closely to my unique fence needs, and provide sound advice! A super positive gentleman and outstanding service!

11 February 2026
Rated 3 out of 5 stars

Incorrect color received but labeled correctly

My initial contact with John Brooks -cust service, was excellent. He gave me local companies to contact but neither carried the product in stock. He then suggested ordering from Home Depot Pro Desk, which was successful. This aspect was 5 star.
However, the issue came when the product arrived and was an incorrect color - even though the order and the box correctly listed it (TEAK). It was clearly not TEAK as the samples I received previously and Home Depot concurred so I had to return them and delay my project another 2-3 weeks while it was reordered. Hopefully the content of the box will be checked before shipment to ensure it is TEAK and not a very dark color near black.

Thanks, Duane Pearson

23 January 2026
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Reply from Frame It All

Thank you for writing about your experience, Duane. I am sorry to hear about the issue of the wrong color being shipped, we absolutely want to help to resolve this and get you the correct color. We will contact you directly to ensure this has been taken care of.

Rated 3 out of 5 stars

This product will work for me just…

This product will work for me just fine, however I am missing 3 caps. This in no way will effect the performance of the product. While installing a corner anchor it snapped in half. Item was shipped readily. The plastic seems a bit fragile.

5 January 2026

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