Company came up on website while searching for some mens aftershave, very reasonable prices. Received the item but when I opened it I realised i had ordered the wrong one . I contacted them and th... See more
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Review summary
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Very fast delivery. The whole process of transaction is smooth and easy. Will definitely do business again with your company in future. Well done!
Easy order placement. Good communications with the company. Genuine product. Excellent delivery. Very good price for this quality aftershave. All round good service. Will use this company again.
Absolutely amazing! I am blown away by Fragranza UK. Brilliant, efficient, professional & friendly service. My delivery was very swift. Price I paid too was extremely reasonable. I will be a repeat... See more
Company details
Written by the company
At Fragranza UK we offer wide range of women & men perfumes, fragrances, cosmetics & beauty products at honest prices. We house leading Brands such as Gucci, Parada, Hugo Boss, Calvin Klein and many more . We also offer range of celebrity fragrances such as David Beckham , Britney spear,Beyonce, Katy Perry, Rihanna.
Contact info
Manchester, Manchester, United Kingdom
- hello@fragranza.uk
- fragranza.uk
4.6
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Quick delivery
Quick delivery, we’ll packaged. Tracking number provided. Item exactly as pictured and described
13 March 2024
Good value and well packed
Good value and well packed. Feedback to email/chat needs improving! However, overall I am happy with the product and service. I would recommend Fragranza on that basis.
28 February 2024
Very good price and delivered quickly
13 February 2024
AVOID THIS WEBSITE
Ordered a perfume set with 48hr delivery and after 3 days I get an email saying they are issuing a refund. I've had no notification of why this is or any form of apology. Terrible service, avoid this website!
24 January 2024
Unprompted review
Good price and very quick delivery
16 January 2024
website has issues, Jan 2024
Edited due developing situation:
I found fragranza.uk through a Google search for perfume. I placed an order and the money was debited from my account. Within minutes the order was cancelled with no reason, after a day or so a refund was issued and i received it a few days after that. Not too bad. I did try to reach out to them for the reason of cancellation but am still waiting for any type of response. Some things I identified on the website though are as follows.
1) some areas of their website say to contact customerservices at fragranza.uk but this email isn't active.
2) the other email mentioned on their website is hello at fragranza.uk, this seems to be the correct email.
3) the contact number listed on the website is 03337727469 and this isn't their number, it connected to a random person's mobile number.
4) When reaching out to customer support via their on-website chat service all I got were automated responses and no actual human contact or answers.
5) The website says its made by someone called "Markhoor", all one word, and links to a dead end.
I was initially fearful of a potential scam, but did get my refund in the end. Perhaps the above items identified are just down to a poor website design. If I do get a reason for cancellation I will change and update my review as I have done twice already.
Upgraded to a 4 star so far.
10 January 2024
Unprompted review
Stay away from this company
Stay away from this company! I repeat, Stay away from this company!
I ordered from before Xmas and still haven't received my parcel or a refund. They are all over the place.
There is no one to talk to , but automaton machines. Everything you try to do on their site to get your parcel or your money back doesn't work.
STAY AWAY FROM THIS COMPANY!!
1 January 2024
Unprompted review
Reply from Fragranza UK
Hi,
Sorry for the inconvenience, your order was despatched on next day delivery on Royal Mail. The parcel tracking showing in transit most probably Royal Mail has lost the parcel. We already have issued a full refund, you got in touch with us during the holiday period and we were closed. Still on our website live chat, one of our agent responded to you and assured you that if you don't receive your parcel we will take full responsibility and we will issue you a full refund. See below the chat response from our agent:
Hi Gary , yes I can see the tracking showing still in transit
We will get in touch with Royal Mail and try to sort this out
In case of lost parcel we will issue you a refund
So no need to worry .
Not sure how can you say that there is no one to talk to and also it is Royal Mail's fault they lost the parcel.
We have issued a full refund, we just wanted to make it clear and preserve our good service.
Thanks
Great Service
I have had many issues with other perfume suppliers but Fragranza deliver quickly.
25 November 2023
Quick delivery Good price
8 December 2023
Item was delivered promptly
Item was delivered promptly. The item matched the descriptions provided.
6 December 2023
All good
Good choice of beauty products and payment methods. Items reasonably priced and delivered well packaged and quickly.
Will shop here again and recommend to family and friends.
1 December 2023
good price promptly delivered
29 November 2023
Great price arrived on time lovely gift
14 November 2023
delivered as expected on time
15 November 2023
good product good service
4 November 2023
Very good price and very good quality…
Very good price and very good quality fragrance
4 November 2023
Parcel resent to correct address
Had a problem as perfume sent to wrong address. (My fault) Took a little while to contact customer services but once I did they have been so helpful. Resent my perfume to correct address and didn't charge me for postage. Thank you 😊
17 October 2023
Oh yes genuine good staff thanks
5 October 2023
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