Fragrances Cosmetics Perfumes Reviews 1,025

TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

It would have been nice to acknowledge receipt of my order? I was left wondering whether it had gone through & emailed them direct but got no reply! I almost reversed the PayPal payment but Luckily th... See more

Rated 3 out of 5 stars

I've only given 3 stars as my delivery took longer than 3-5 working days as stated on website but I think it was more Hermes fault than this companies fault as when I tracked my order Hermes had my... See more

Rated 5 out of 5 stars

I return to this site times and again for repeat purchases as it's always been hassle free transactions and decent prices on the products. Great items, very well priced and extremely fast delivery....... See more

Rated 4 out of 5 stars

I really can't be bothered to write a review. Trustpilot - surely the fact that I've given them 4 stars is enough. In fact what puts people off writing reviews is Trustpilot asking for a min word coun... See more

Company details

  1. Perfume Store

Information provided by various external sources

FragrancesCosmeticsPerfumes offers a range of affordable branded fragrances for both men and women. The company also sells cosmetics, hair care products, skin care products and fashion accessories in the UK.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Rated 1 out of 5 stars

AVOID

AVOID! I have not received my order. No confirmation or order number. Complete silence when trying to contact customer services. Everything seems to bounce back when contacting them.

I am now going to try and claim it back.

23 November 2024
Unprompted review
Rated 3 out of 5 stars

Fragrances Cosmetics Perfumes offers…

Fragrances Cosmetics Perfumes offers competitive prices and generally delivers products quickly. While many customers have positive experiences with straightforward transactions and good pricing, there are concerns about customer support, with some experiencing delays and difficulties in communication. Overall, it's a mixed experience but worth considering for the prices.

25 October 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy from them

Don’t buy from them. I placed order 7 days back. And then there has been a complete silence. No means of customer support: phone lines are not reachable; dropped 3 voicemails with no reply. Online enquiries show error. Emails are not being replied. I have still not received my order and I was forced to raise a dispute of transaction with my bank.

24 August 2024
Rated 1 out of 5 stars

I have emailed and not received any…

I have emailed and not received any reply upto yet. My order was said to arrive by 10th to 12th July and it's just saying still in transit and royal mail says still expecting it. I have had the money taken from my bank I'm not happy I've not received my order or a reply to my messages.

It's now 19th still not received my order or had a reply so the way I see it they've stolen my money do not order from them. The status is still the same saying in transit. Very disappointed in the company.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Bad communication

I ordered 2 bottles of Davidoff cool water mild deodorant spray. Didn’t get confirmation of order. Tried contacting customer services but got system message failure notification. A few days later I got a message from supplier saying warehouse was sent wrong product so I will be getting a refund. Really not happy.

17 March 2024
Rated 1 out of 5 stars

You’ll never receive your products!

Never receive email confirmation. Seller doesn’t send item and also doesn’t have any way for you to contact them. Their phone line on their website doesn’t work. Scam. Luckily I paid through PayPal and could easily file a dispute and get my money back.

26 November 2023
Rated 1 out of 5 stars

Avoid this company

I made an order, paid for it and have heard nothing since. No order confirmation, no acknowledgement of payment. My email to them came back undeliverable. The phone is a generic answering system that they haven't responded to when I left a message. I've raised a dispute via PayPal to try to get my money back.
I don't know whether these people are still in business even though they are selling on Google.
Avoid them.

10 November 2023
Rated 4 out of 5 stars

The perfume I ordered from this store…

The perfume I ordered from this store arrived in pristine condition, packaged securely to prevent any leakage or damage. The scent is truly mesmerizing, and its long-lasting nature allows me to enjoy its alluring fragrance from morning to night.

21 July 2023
Unprompted review
Rated 1 out of 5 stars

Awful/no service

I ordered some perfume, and upon submitting my payment the site errored and I had no idea if my order had gone through or not. I didn't receive a confirmation email so assumed not. Therefore I ordered my perfume elsewhere.
That evening I noticed on my online banking that the funds for the perfume were pending, so I emailed the company to ask them to cancel and refund me because the site errored. I followed up a few days later. I then received the perfume in a battered and opened box and never received a reply back from the company. Poor service and I'll never use the site again.

13 July 2023
Rated 3 out of 5 stars

It would have been nice to acknowledge…

It would have been nice to acknowledge receipt of my order? I was left wondering whether it had gone through & emailed them direct but got no reply! I almost reversed the PayPal payment but Luckily the product turned up rather quickly

7 July 2023

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