I have shopped here several times before, but I have never needed to make a return, so I had not experienced any problems previously. This time, I ordered a blazer that was too large and therefore r... See more
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See what reviewers are saying
I have bought jeans several times over more than a year and I am very satisfied. Sizes are correct, models are beautiful and of good quality. I made a mistake once and bought bigger size jeans, their... See more
Company replied
I ordered a dress on 1st February 2024. Received no email with shipment date or expected TAT so I sent an email and whatsapp messages and made one phone call to the number provided on the Website, non... See more
Company replied
I ordered some jeans that came without a button, I spoke to professionals in the chat who quickly resolved the problem promptly, and they sent me the free return shipping. I had given them a one sta... See more
Company replied
Company details
Written by the company
QUESTO PROFILO NON E' PIU' ATTIVO - SI PREGA DI VISITARE IL SITO FRACOMINA.COM PER VISUALIZZARE IL SERVIZIO CORRETTO PER LE RECENSIONI
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 340 88 74 986
- customer@pfcmna.it
- fracomina.com
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Horrible company awful customer service & poor quality jeans
Horrible company to deal with. Their jeans are a great fit & look great but the quality is very poor. The beads, stones & other decorations fall off after 1 wash or just within a few weeks. Then their customer service us the worse I ever experienced. I had an item that has not been delivered, probably was just not packed into the box with other items. When I informed them they did not do anything to offer a solution. I got a call from the DHL delivery guy to tell me it was delivered, that felt almost like threatening me. I had to fill in forms which I did, they were for DHL. Fracomina came back to say that it was delivered and that was it, even though I never received the item but paid for it. Basically they are calling me, a returning paying customer, a liar! I’ve asked to speak to a manager but they just ignore me now. Honestly I would not give these my business anymore. Or buy in a store where they do have reasonable customer service in case you need it. Online is a big NO NO and major risk.
1 December 2022
Unprompted review
Reply from FRACOMINA
Dear Ellen, thank you for your purchase.
As we wrote you by email together with DHL courier we did everything possible to clarify the situation about the missing cardigan by your order.
From our logistics the item has been regularly shipped and the pod (sent you by email too) show it has been delivered too.
About the jeans, we offered you a free return and a refund but you didn't accept it.
Nervertheless, we thanks you for your review and we hope it halp us to get better in the future.
Regards. Fracomina Team
Understanding the customare
On the begining there was a misunderstanding regarding my order but later on the company solved it and decided to refund the price of the product.
7 October 2022
Reply from FRACOMINA
❤❤
I ordered beautifull blue dress among…
I ordered beautifull blue dress among sale Items. The dress arrived damaged under arms, with sweat stains under arms and used belt with clear signs of wearing it. It looks like I got an item that was sent back under warranty period, nicely packed and re sent.
1 October 2022
Reply from FRACOMINA
Hi Mateja, thank you for your purchase
About your order, we have received your package and soon we provide to refound you
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
Great experience with Fracomina
I am very satisfied with customer service (online) - wrote an mail and immediately got answer with all the info I needed. Conversation with your employee Francesca was really helpful and professional. Also got the package to Slovenia very quick and the items I bought are beautiful.
17 September 2022
Reply from FRACOMINA
❤❤
team ready to solve problems on chat
I ordered some jeans that came without a button, I spoke to professionals in the chat who quickly resolved the problem promptly, and they sent me the free return shipping.
I had given them a one star, (comment I just edited) but due to the speed of solving my case, they deserve a 5 stars.
28 July 2022
Unprompted review
Reply from FRACOMINA
❤❤
Perfect service.good quality with no…
Perfect service.good quality with no delays.the delivery costs a bit high
4 July 2022
Reply from FRACOMINA
❤❤
We sent a Jeans back because the size…
We sent a Jeans back because the size was not the size on the label! Until now we dont‘t get the money back!
17 May 2022
Reply from FRACOMINA
Dear Hardy, thank you for choosing us
We have just refounded the item that you sent us back
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
Efficienza, professionalità
Efficienza, cordialità. Sicurezza. Nulla da eccepire, molto professionali.
13 April 2022
Reply from FRACOMINA
❤❤
Really bad experience
Really bad experience. Article was not in good condition. It was delivered dirty and looked like a returned article. Not much feedback during the refund process. Although I love Fracomina design and clothes, I Will not use online purchase again
12 April 2022
Reply from FRACOMINA
Dear Susana, thank your choosing us
About your order we are sorry for the inconvenience and as you know we have refunded your entirely without return shipping cost
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
I received wrong items
I received wrong items, than I couldn't receive the right ones at the same price, because, Fracomina told, there was a mistake with the price.
Not satisfied.
Thanks.
18 March 2022
Express delivery and very helpful…
Express delivery and very helpful customer support team when contacted by email (chat response is not working - no response for 2 days)
4 March 2022
Unprompted review
Reply from FRACOMINA
❤❤
Delivery very delayed..10 working days…
Delivery very delayed..10 working days for a normal.shipment but the item it is very good and beautiful, good quality.
7 February 2022
Reply from FRACOMINA
Dear Beatriz,
thank you for choosing us.
We are sorry for Shipping Delay, we do always the best for our customers.
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
My first experiance was very goog
My first experiance was very goog. The clientes support works really well. I return one of the itens, and the return and the refund was very fast. I really recomend fracomina. Very nice and good clothes. Thanks.
2 February 2022
Reply from FRACOMINA
❤❤
I have ordered 3 articles which came…
I have ordered 3 articles which came saperately in 3 days. Alao, maybe you should considere to put an advice about size as a recommandation (for example that the item is true to a size or to order one size larger or smaller then the usual size).
2 February 2022
Reply from FRACOMINA
Dear Dijana
Thank you for your review and advice
We invite you to contact us in the future if you encounter problems in your purchases before proceeding to write your review: we will be happy to provide you with the right support for solving the problem
We hope that your review will improve and certify the possibility of using a customer care service that is attentive to solving any problems encountered in online purchases Fracomina
We remain at your complete disposal for any doubts or support in future online purchases
Do not hesitate to contact us by phone or via WhatsApp at +39 340 88 74 986 (from Monday / Friday from 9:00 to 18:00) or at the email address customer@pfcmna.it
Kind regards
Received one of the three articles…
Received one of the three articles ordered… what a disappointment… wouldn’t have ordered if I knew it!
1 February 2022
Reply from FRACOMINA
Hi Ana Rita, thank you for coosing us.
About your order, We immediatly refunded 2 items because not available at the time of purchase for maximum customer satisfaction and transaprency.
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
No news no answer. More than 5 working days
I've made an order in saturday 15th and after 6 working days no news about my shippment. Hence I've called Fracomina twice and sent two emails asking for explanations nobody answer me and I don't anything about my jeans and of course the money out of my bank. Please let me know further information about this tracking.
21 January 2022
Unprompted review
Reply from FRACOMINA
Hi Beatriz, thank you for choosing us.
About your order it was shipped in after 2 days of your order date by DHL. You have receive too DHL email or sms about Tracking direct from DHL
We have also update your order status with DHL tracking.
Your order status is: The shipment is being delivered
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
Return process is much too complicated…
Return process is much too complicated and not customer friendly at all.
5 January 2022
They sent me the wrong products
They sent me the wrong products and refused to send the rights ones.
31 December 2021
Reply from FRACOMINA
Hi Ana, thank you for choosing us
Your refound it was processed on 11/01/2022
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
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