Foxy Locks Hair Extensions Reviews 

cheating customers... 48 hour delivery, meanwhile they make you wait 10 weeks.

i chose the company because my sister reccomended them , sadly it seems they’ve gone majorly downhill . the 2-3 wait times advertised when ordering is a blatant lie , i waited 2 weeks and heard nothing so asked for an update , long story short the 2-3 week wait has turned into 6 weeks and i don’t trust that that is even true , i purchased despite being pre order because there was 2 months before the event i needed the product for and assumed id have plenty of time , now ive got 2 weeks before the event and having to order elsewhere . i’ve heard that their products seem mixed with synthetic hair these days as well which doesn’t exactly go with their advertising remy human hair . awful company that clearly likes to blatantly lie and deceive their customers while being happy to take their money . i’ve cancelled the order and have decided to buy from clip hair as they are similar price and have much better reviews .

AVOID THIS COMPANY! YOU WILL BE DISAPPOINTED AND WAIT WEEKS BEFORE YOUR ORDER ARRIVES. I am still waiting for my order to arrive. I paid extra for next day delivery but THREE WEEKS LATER it is not here! It was NOT a pre order item before I paid for it as I took a screenshot before paying. Foxy Locks tried to lie and tell me it said preorder. I see that many others have given negative reviews of Foxy Locks and had the same terrible experience I have. Do not let them gaslight you into thinking it said PRE ORDER when it did not. This company is deceitful and can not be trusted. They just want your money and don’t care if you have to wait weeks for something that should have arrived the next day. They are a dishonest and selfish company who only care about getting the money.

Ordered extensions beginning of June ahead of time as I need them this month (August). On their website it says around 2-3 weeks till you get them. Ok wonderful! Not until you get the email confirmation do they tell you it could be sooner or a couple of weeks more. Ok fair enough. 4 weeks went by and I heard nothing… so I emailed. They got back to be quickly stating that it’ll be another couple of weeks and the manufacturer has told them it’s almost ready. I wait another 4 weeks and nothing. So I email again and they tell me basically exacting the same thing. Let’s just say I’ve cancelled my order and gone somewhere else. Their communication is good I have nothing bad to say about that all! However you should not advertise 2-3 weeks when it’s evidently going to be a lot more! More like 2-3 months or longer. I feel very happy that I’ve managed to source extensions elsewhere which I love just in time, but unless you buy from here and it stays the product you want is in stock, I would not bother. 2-3 weeks doesn’t mean a thing. I’ve now read a lot of people’s reviews saying the same thing. I would give one star but I’m giving 2 because they were fast at communicating with me and when I asked for a refund they set that in motion immediatly.

1 star given for the hair extensions because I have always used them and they are great quality and last me ages. But absolutely SHOCKING customer service. I ordered £450 worth of extensions, got told one of the items was out of stock and needs to be pre ordered (not an issue at all, these things happen), was offered for my order to be split, which I agreed to. Haven’t received the other item, 4 emails sent asking for an update on my order all of which have been ignored. Haven’t received the extensions which I ordered for next day delivery in time for the weekend. Would not recommend for customer service, which is annoying as I’ve been a long term customer because I love the extensions.

they won’t let you return a damaged package that was two weeks late and they give you the complete runaround in the emails. the customer service is horrible and rude and they don’t care about the customers. this is the second time this has happened with this crappy company. buy from bellami or luxy if your in the states much better customer service and better quality hair. josie from customer service has a horrible attitude. i’ve never seen a company that doesn’t accept any kind of returns that are damaged. read the reviews you’ll see for yourself plus my hairdresser said the hair is partially synthetic last time i ordered before this .

I placed an order and had mistakenly overlooked the fine print stating it could take 2–3 weeks for delivery. I reached out to Brigit in customer service, and she responded immediately with a solution, offering an alternative colour that could be delivered within two days. I truly appreciated her prompt, solution-focused approach and the kindness shown throughout our email exchange today. Thank you so much, Brigit!

AVOID this place at all costs it's the worst company I've ever ordered anything from as previously reviews state they lie about pre order showing on website when you pay IT DOESN'T until after the fact. Your paying a massive amount for hair to be treated like an idiot then they say 2-3 weeks that isn't the case as people as state I've been waiting longer and been told it could be longer apparently they can't check how long and the staff don't have a clue what they are doing ill never order from here again hickenbick is so much better with better customer service.

They sell items that are pre-order but it doesn’t state pre-order at the time of purchase (screenshots taken as evidence this time as this is the second time it has happened to me).

After you paid they tell you they can’t even guarantee that it will arrive in 3 weeks time! This has happened to me TWICE now. They tell you it stated pre-order when you paid for it but it DEFINITELY did not. Suddenly after paying it is listed as pre-order. This is not fair on customers, especially if you’ve paid next day delivery but you will end up waiting several weeks!!!!

I bought the hair perfume from this website. The bottle is made from cheap material, from the pictures, thought it would made of glass or hard plastic like acrylic. But it’s thin plastic and the bottle leaks everytime I use it.

This used to be my go-to company for extensions especially clip ins, I've referred them to so many friends and family. When I received my hair I knew straight away this wasn't the same quality I've received over the years. It was so taily at the ends and thin throughout. I messaged them and asked if they had changed their hair which they replied no. I can tell you now this hair has 100% changed. It has went so dry, i can't get my fingers through it and its all dead ends after wearing them a handful of times. This is with using their own shampoo and conditioner with a seperate heat protection spray. Don't waste your money.

Awful customer service. Did not receive my extensions, Royal Mail stated the gps tracking shows delivery around my area but could not confirm the address, signature not mine. Foxy locks were a complete waste of time helping resolve my issue and saw me go without after paying £200! Not even a replacement. Avoid at all costs may as well burn your money!

Pre ordered some classic clip in extensions, with a wait time of 2-3 weeks. Eventually after a lot of chasing up for updates they arrived after 2 and a half months. Various excuses were given for the delay, a different excuse every time I queried. When the hair arrived its poor quality and not what I’d expect from a professional extension company. Will never order again and not recommend.

Have bought some tape ins from this company, ive had the clip in ones before... the tape ins are £195 for only a 50g bundle...I bought the 16". I couldn't believe it when it came i would have needed to buy 3 of these considering you use 2 tapes per piece nearly £600?? I sent them back anyway... covered the return postage myself and they refunded me minus a £2.99 fee! Upon asking why they said you got free postage when you ordered these so we charged you £2.99 because you returned! Wait what? I p)have to pay you £2.99 when I bought them on free postage listed? I've never know anyone charge back the original postage cost ESPECIALLY when it was free postage anyway. Beware of this people. Very disappointing!

I gave them two stars because the customer service has been mostly good. I am getting married and I asked them to recommend me which hair to get and provided photos of the hair style. They recommended I get - Invisible 20" Deluxe Clip In Remy Human Hair Extensions 200g which cost almost £300. I thought its my wedding so I will pay for them. I ordered them and it said delivery in 48 hours to then get an email saying they will be here 2/3 weeks. I reached out to the customer service team and advised again as these are for my wedding to update me if there is going to be a delay which they advised they would. We are now on the 4th week and unfortunately I can't wait for them and have to source somewhere else which has been a lot of time wasted for no reason. I have been refunded so that is good but I would recommend if you need this before 4 weeks or longer do not order as I am on 4 weeks and they can't even give me an update to when they will get them

Excellent hair , always happy to help

Foxy locks went downhill it's thinner then it was tangles so badly. and honestly I don't believe it's 100% human hair... for the price the quality does not add up anymore I bought 5 times and this will be my last time for sure

my go to hair extension company. always amazing quality hair that last ages if looked after properly, good colour match and can be toned easily to match your hair. nobody can tell i’m wearing extensions

First time trying this company having used many others for years - being a professionally hair stylist and hair installation specialist for over 20 years - I have both tried and installed them all from clip-ins to stitch wefts and everything in between!! I can honestly say that the quality the quality of this hair is phenomenal. I bought the
‘ELEGANT-BROWN BLACK-14 inch Brown Black - Seamless Clip In Remy Human Hair Extensions’
and have a ponytail in brown black - on pre order so looking forward to its arrival. The top of the weft is so neatly wrapped in silicone that the weft is truly seamless. The length is true to measurement and the hair itself is smooth / silky - it blow- dried / curled beautifully. And also the heatless rod works wonders on it too. Either way the quality and colour match is fab. Customer service and consultation is an added bonus - Josie was super friendly and helpful in getting my order and next day delivery sorted alongside an in-depth hair consultation. She is a credit to the business! The packaging is also lovely. I would say - do double check that your items are not on pre-order if you want them ASAP because they will take longer to arrive. (It will say under the item but other than that all good. Also be sure to read the returns info as there are some important t’s and c’s. I think I might be using Foxy Locks for many moons to come! Thanks Josie

I was really impressed with the colour match given to me for free on Instagram- it was perfect! The hair also arrived super quickly and is in very good quality! Thank you ☺️