The shipping process was very easy and customer friendly. I was informed about every step. Unfortunately I was offered less because 'the device was not working'. After contacting customer service and... See more
Company replied
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Review summary
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Based on these reviews
Uncomplicated procedures executed perfectly in a very quick way. Took only a week from receiving a new phone over sending away the old one with a printed label provided and getting the info that the o... See more
Company replied
Great company for processing old devices. One time they have offered more than what I initially gave the estimation for. This is a clear indication of professionalism and transparency. I have mostly u... See more
Company replied
There was a 100€ promotion for returning old phone when buying new Samsung . I send my 8 year old Samsung phone in with the provided label. The experience was smooth other then me not knowing there w... See more
Company replied
Company details
Written by the company
Foxway is a pioneer in the tech industry, enabling a more circular way of using tech. With our vision of becoming the world’s best as-a-service company enabling circular tech, Foxway has seamlessly empowered its customers to integrate environmental responsibility into their business operations. As a dynamic leader, we serve large organisations, the public sector, and consumer electronics resellers. To be specific, we provide our partners and customers with different services that help them to manage mobile phones, computers and other tech devices in a way that is both cost-efficient and sustainable. We call it Circular Tech. www.foxway.com
Contact info
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 month
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I wanted to sell my device to a…
I wanted to sell my device to a reliable buyer. This is the solution I usually choose.
15 April 2026
Unprompted review
Perfectly organized process in a rather…
Perfectly organized process in a rather short time span. Excellent.
9 April 2026
Unprompted review
Very fast processing but difficult DHL shipment
Foxway was very fast in processing my old phone, so that I got a voucher. But the shipment can only be done by DHL Express. I had to go to 5 DHL service point before I had an Express (international delivery) possibility.
9 April 2026
Unprompted review
Reibungslos
Einwandfreie Abwicklung von Versand bis hin zur Gutscheinausstellung.
7 April 2026
Unprompted review
Reply from foxway.com
Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie mit unserem Service zufrieden sind, und danken Ihnen, dass Sie die zirkuläre Technologie ermöglichen!
I was always informed about the…
I was always informed about the trade-in status of my old smartphone. The entire process inclusive payment lasts only a few days. And finally the trade-in price was higher than firstly commited.
23 March 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Professional and seamless!
Very effortless process, transparent communication, regular updates.
19 March 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
fast service
14 February 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Top Service
Everything was clearly explained in advance, and everything went exactly as agreed.
Good communication, easy-to-follow instructions, and quick responses. Exactly as indicated beforehand.
Top service!
10 March 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Quick service and the customer is for…
Quick service and the customer is for every step good informed
11 March 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
The puchase process went largely well
The entire Foxway purchase process went smoothly. It's just a shame we didn't receive a refund in euro's, but a voucher from MediaMarkt. This wasn't clearly stated on the website, only in small print in the terms and condition
5 March 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech! We will take your suggestion to mark it more clearly into consideration - thank you!
Perfect service
4 March 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Easy and smooth, in general
In general, the process was easy and smooth. The handling was to o the point and very professional.
The only problem concerned the automated application system, which didn't recognize the new device. It took a some additional days until the problem could be manually solved.
12 February 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech! We are aware of the problem and unfortunately as the information moves between two parties, it can delay for various reasons sometimes, but we are working on bringing this issue down to a minimum. Thank you!
Easy und quick
Easy und quick
The purchase process was quick and easy. The transfer was in my account within 3 days.
17 February 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Really fast and easy process
Really fast and easy process. As well as a great support team that helped me in minutes when I had a problem.
1 February 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Extremely bad company.They made my life…
Extremely bad company.They made my life horror story for a past 12 months. From invoicing me three phones and watches that I never ordered under someone else’s name to the last invoice for buying out the phone that I never asked for. Now I’m being chased by SVEA for money and customer service is responding in the way like they respond here that they are very sorry for me not being happy with their services. No help whatsoever. I honestly think that I should include Konsumentsverket or a lawyer. Do not buy from them under any circumstances.
18 February 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback, but we must respectfully disagree here- the Flex service is offered through Samsung whose support has handled your tickets as per your requests. Please reach out to us directly if you have any further questions, but there is no basis to the claims that people are invoiced for devices they have never ordered, this is just not possible. Thank you!
fast & reliable
3 February 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
Reply from foxway.com
Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie mit unserem Service zufrieden sind, und danken Ihnen, dass Sie die zirkuläre Technologie ermöglichen!
Very fast process
Very fast process. Final price is the same as estimated value.
4 February 2026
Unprompted review
Reply from foxway.com
Thank you for your feedback! We are happy you are satisfied with our service and thank you for enabling circular tech!
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