The staff were absolutely brilliant, friendly and very helpful. However, just to make people aware, if you leave before your contract ends, for example, 2 weeks left to run, you will not receive a re... See more
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Professional service and meticulously clean premises as well as outstanding personnel to assist in ensuring storage of personal items feels like just a move from home to a new home at Fox during the m... See more
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Fox Storage does everything expertly. I used Fox International, Cwmbran for three separate moves of my personal furniture and belongings and their storage facilities. The logistics were perfectly co-o... See more
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An excellent service from a very friendly and polite team. They were very helpful throughout the move into temporary rented accommodation and made it all go as smoothly as it could. We will be using... See more
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Company details
About Fox Self Storage Ltd - Cwmbran
Written by the company
Storage from the Professionals
At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.
Personal & Business Storage
Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.
Secure & Accessible
Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.
Nationwide Coverage
With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.
Visit Us
We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.
Contact info
Somerset Road, NP44 1QX, Cwmbran, Torfaen, United Kingdom
- 01633 488109
Fox Self Storage Ltd
4.5
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fox Self Storage Ltd - Cwmbran
Dear Josh,
Thank you for your feedback. We would like to clarify that our storage billing periods are clearly explained at the time of booking and outlined in our terms and conditions. All customers are made aware of how charges are calculated in advance, ensuring complete transparency. Our charges are applied consistently and in accordance with the agreed terms, rather than being calculated on a daily basis.
We are sorry to hear that you were dissatisfied, but we believe our pricing structure is both clear and fair.
Excellent service can highly recommend
5 October 2026
Reply from Fox Self Storage Ltd - Cwmbran
Dear Karen,
Thank you for your lovely review and recommendation! We're delighted to hear that you received excellent service from our team. We really appreciate your support and thank you for choosing Fox. We hope to be of assistance again in the future.
Very helpful super efficient team
Very helpful super efficient team, clean, easy access units.
30 September 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you for your lovely feedback. We’re pleased our team’s efficiency and helpful approach made your experience easy and stress-free. It’s great to hear you found our units clean and easily accessible. Thank you for choosing Fox!
Professional service and meticulously…
Professional service and meticulously clean premises as well as outstanding personnel to assist in ensuring storage of personal items feels like just a move from home to a new home at Fox during the move/storage arrangement. Many thanks to Chloe for excellent service. I will certainly use Fox in future too as everything was perfect.
29 September 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Karen, for such a lovely review. We are delighted to hear that you were so impressed with our self storage facilities and the service you received.
A special thank you for mentioning Chloe. We will be sure to pass your kind comments on to her. We want our storage facilities to feel clean, secure and welcoming, so it is particularly pleasing to hear that you felt completely comfortable storing your belongings with us.
Thank you for choosing Fox Self Storage. We really appreciate your recommendation and look forward to welcoming you back in the future.
The Fox Self Storage Team
Fox Moving & Storage - professional experts.
Fox Storage does everything expertly. I used Fox International, Cwmbran for three separate moves of my personal furniture and belongings and their storage facilities. The logistics were perfectly co-ordinated like clockwork by Mike White's team. Everyone at Fox is immensely professional. Every aspect of the moves was handled expertly. I most highly recommend this fantastic storage and moving company.
29 September 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you so much for this fantastic review and for choosing Fox on several occasions. It is especially rewarding to hear that you have trusted us with three separate international moves as well as the storage of your belongings.
We are delighted that everything was coordinated so smoothly and will certainly pass your kind comments on to Mike White and the wider team. Knowing that you found everyone professional and the whole process expertly managed means a great deal to us.
Thank you again for your continued trust in Fox and for your very generous recommendation.
The Fox Team
Excellent service
Staff at the reception desk were extremely pleasant and helpful. They showed me around the facility and talked me through everything I needed to know.
30 September 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Melissa, for your lovely review. We are really pleased to hear that our team made you feel welcome and took the time to show you around and explain everything clearly.
We always want self storage to be as simple and straightforward as possible, so it is great to hear you had such a positive experience.
Thank you for choosing Fox Self Storage.
The Fox Self Storage Team
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Brian, for your kind review. We are really pleased to hear that you found our team friendly and helpful.
Thank you for choosing Fox Self Storage. We really appreciate your feedback.
The Fox Self Storage Team
Cwmbran Depot…
Dealing with Chloe in the Cwmbran Depot has been so easy and has made the experience pleasant
9 September 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Gail, for your lovely review. We are delighted to hear that Chloe made your experience at our Cwmbran facility so easy and pleasant.
We will be sure to pass your kind comments on to her. Thank you for choosing Fox Self Storage.
The Fox Self Storage Team
I wish I had discovered it earlier
I met some great personnel who were professional, very helpful and accommodating.
The facilities are excellent, easily accessible and the range is flexible.
7 September 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you for your fantastic review, Jonathan.
We are delighted to hear that you found our team professional, helpful and accommodating throughout your experience with Fox Self Storage.
It is also great to know that you were impressed with our facilities, accessibility and the flexibility of our storage options.
Thank you for choosing Fox Self Storage and for taking the time to share your experience. We really appreciate it.
Thank you - great service
Good communication, clear pricing, no fuss. Made it easy for us moving house. Helpful, responsive and affordable. Would recommend to anyone needing a storage solution.
13 July 2026
Fox retain storage rental overpayments
Fox retain storage rental overpayments, even if you vacate just one or two days into a new payment period. They metaphorically shrug their shoulders about this as if just another universal element of the capitalist system that they can’t do anything about, but of course they could if they cared about ethical trading.
22 June 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Ian, for your review and for choosing Fox Self Storage.
We appreciate your comments regarding our billing policy. Whilst we understand your frustration, fixed rental periods are standard throughout the self storage industry and are clearly outlined within our storage agreements from the outset.
As a commercial business, we have to operate within clearly defined terms that allow us to maintain secure, well managed facilities whilst offering competitive pricing and promotional discounts.
The staff were absolutely brilliant
The staff were absolutely brilliant, friendly and very helpful. However, just to make people aware, if you leave before your contract ends, for example, 2 weeks left to run, you will not receive a refund for the unexpired portion. I think this is rather poor, as that unit can be re-let at full cost whilst original renter loses 2 weeks which has already been paid
10 June 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you, Michele, for taking the time to leave such a balanced review.
We are delighted to hear that you found the team brilliant, friendly and helpful. Providing excellent customer service is something we take great pride in, and your kind comments will mean a great deal to the staff involved.
We also appreciate your feedback regarding our refund policy. Our storage agreements operate on a fixed rental period, and as outlined in our terms and conditions, refunds are not available for unused time once a rental period has commenced. We understand that this may not always align with customers' expectations, and we are grateful that you have shared your perspective.
Thank you again for choosing Fox Self Storage and for your valued feedback. We wish you all the very best for the future.
Easy to access storage
5 May 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you for your feedback. We are pleased to hear you found the storage easy to access and convenient to use. We appreciate your support and are glad we could provide a positive experience.
Excellent staff with clear and friendly…
Excellent staff with clear and friendly communication .
Easy access to the storage unit . Clean and well laid out .
27 April 2026
Reply from Fox Self Storage Ltd - Cwmbran
Rebecca, thank you for your wonderful feedback. We are delighted to hear you found the team friendly and clear in their communication, and that the storage facility was clean, well laid out and easy to access. We really appreciate your support and are pleased you had such a positive experience.
EXCELLENT 🦊🦊We needed storage at very short notice
We needed storage at very short notice! Fox Self Storage provided our exact requirements at a great price - accommodating - friendly knowledgeable staff - secure storage for peace of mind - highly recommend. Cwmbran Staff were absolutely amazing wouldn't hesitate to use again
15 April 2026
Reply from Fox Self Storage Ltd - Cwmbran
Paula, thank you for your fantastic review. We are delighted we could help provide the storage you needed at such short notice and that the team were able to meet your exact requirements at a great price.
Your kind comments about the Cwmbran staff mean a great deal, and we are so pleased you found the team friendly, knowledgeable and accommodating throughout. It is also wonderful to hear the security of the facility gave you peace of mind.
Thank you again for your recommendation. We would be more than happy to help you again in the future.
Reply from Fox Self Storage Ltd - Cwmbran
Kevin, thank you for your kind feedback. We are pleased to hear the team were so helpful and that nothing was too much trouble. Your support is greatly appreciated.
South Wales to Northumberland
Chloe, Leighton and the team were extremely helpful and professional throughout our move from Newport South Wales to Northumberland. The staff, service and packing materials were second to none.
Our move fell through at the last minute and as we had agreed a moving date with our buyer we had to move out and put all our possessions into storage. It was a very stressful time but made less so with the help of everyone at Fox Cwmbran.
Carl and Phil moved us out of our old home and then into our new home a month later in Northumberland. They were a pleasure to work with and very respectful of our possessions. Thank you for taking care Mr Bones 🙂!!
For anyone thinking of using Fox I would highly recommend this company and the team at Cwmbran.
1 April 2026
Reply from Fox Self Storage Ltd - Cwmbran
Hi Sian,
Thank you for taking the time to share such a thoughtful review. We are really pleased that Chloe, Leighton and the whole Cwmbran team were able to support you through what sounds like a very stressful and uncertain situation.
Having to move into storage at short notice is never easy, so it is great to hear that the team helped make things smoother and more manageable for you. We will be sure to pass your kind words on to Carl and Phil as well, they will be delighted to know their care and attention made a difference, and that Mr Bones arrived safely too 🙂
We truly appreciate your recommendation and your trust in us throughout your move.
Wishing you all the very best in your new home in Northumberland.
staff very friendly and helpfull
20 March 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you Alan for your kind feedback.
We are pleased to hear you found the team friendly and helpful. We will be sure to share your comments with them.
Helpful staff and spotless facility
The staff were always helpful and friendly, especially Chloe on reception. The facility was spotless and access was good both inside and outside in the parking area. The contract process was straightforward and troublefree at end. Highly recommend Cwmbran.
20 March 2026
Reply from Fox Self Storage Ltd - Cwmbran
Thank you Ms Clare for your lovely feedback.
We are delighted to hear that you found the team helpful and friendly, and that Chloe made such a positive impression on reception. It is also great to know the facility was spotless, access was convenient, and the whole process from start to finish was straightforward and trouble free.
We really appreciate your recommendation of our Cwmbran site and will be sure to share your kind comments with the team.
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