Foxflash Reviews 22

Reply from Foxflash

Mar 23, 2026

Hello,

We sincerely apologize for the inconvenience.

Due to the time difference, your Friday morning was already Saturday for us. Please note that we do not work on weekends, so there was a delay in processing your request.

We have now received your message and have already replied to your email and WhatsApp.

Kindly let us know if you still need us to activate the license for you.

Thank you for your understanding.

Reply from Foxflash

Mar 20, 2026

Thank you so much for your kind feedback! 😊
We really appreciate your patience—sometimes it takes a bit of time, but we always do our best to make sure everything works perfectly for you.

Glad we could help you get it running smoothly via TeamViewer. If you need anything else in the future, we're always here to support you!

Reply from Foxflash

Mar 6, 2026

Thank you for your support! We’re glad you’re happy with our service and response time. We’ll continue doing our best to help whenever you need us.

Reply from Foxflash

Jan 13, 2026

Thank you very much for your kind feedback and for giving us the highest rating!
We’re truly glad to hear that you are very satisfied with our service and customer support.

Your trust and support mean a lot to us, and we’ll continue to do our best to provide reliable products and excellent service.
If you ever need any assistance in the future, please don’t hesitate to contact us.

Reply from Foxflash

Jan 6, 2026

We truly appreciate your trust in FoxFlash. We’re sorry for the inconvenience you experienced with the PayPal payment, but we’re very glad our team could resolve it quickly by arranging a bank transfer for you.
Your recognition of our patience, fast problem-solving, and support means a lot to us. We’ll continue to do our best to provide reliable products and excellent service.

Thank you again for choosing FoxFlash 💙
https://www.foxflash.co.uk/

Reply from Foxflash

Nov 26, 2025

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience, especially with Bella from our support team. We will definitely pass on your kind words to her. We look forward to serving you again!

Reply from Foxflash

Aug 7, 2025

Subject: Regarding Your Xirdecoder Activation

Dear sir,

Thank you for your feedback. We understand your frustration, but we’d like to clarify a few points respectfully:

Weekend Operations: Foxflash, our authorized reseller, operates Monday-Friday during standard business hours (GMT+8). Like many companies worldwide, they are closed on weekends. Activation requests submitted outside these hours are processed on the next business day.

Timely Response: You provided your ID on Friday. Our team addressed your request promptly when business resumed on Monday—well within standard turnaround times.

Time Zone Consideration: As a China-based company, there is a significant time difference (GMT+8 vs. GMT/BST). We strive to respond efficiently during our working hours, and we appreciate your understanding.

Professional Conduct: While we regret your dissatisfaction, describing our company as "disgusting" and accusing us of having "zero customer support" is unproductive and disrespectful to our team, who resolved your query promptly on Monday.

We value your business and aim to provide clear communication about operating hours to manage expectations. If you require further assistance, we’re here to help during business hours.

Best regards,
Bella
Xir Customer Support

Reply from Foxflash

Aug 7, 2025

Dear friend,

Thank you so much for your kind words! We’re truly delighted to hear that our support met your expectations.

Providing timely and effective solutions is our top priority, and we’re glad we could assist you with your request. Should you need any further help—whether now or in the future—please don’t hesitate to reach out. We’re here for you!

Wishing you a smooth and productive experience with our software.

Best regards,