Fountain Reviews 

397
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, noting that doctors and nurses listen carefully to individual needs and tailor treatment plans effectively for each patient. Consumers also truly love the seamless communication and convenient telemedicine platform, pointing out that support teams are always available and quick to respond via text message. Some reviewers were not happy with provider consistency, communication, or occasional difficulties regarding the refill process during their treatment journey. A few customers felt that managing these unexpected hurdles required extra effort and proactive self-advocacy to get proper assistance.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting professional providers, prompt... See more

Product

Customers consistently note positive experiences with product, sharing that the treatments and hormones have... See more

Staff

People report positive experiences with staff, highlighting that everyone is professional, supportive, and... See more

Customer service

Consumers find customer service to be positive, highlighting 24/7 availability and exceptionally responsive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is streamlined,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service, the personalization, it's just awesome. There are a lot of options for TRT treatment but none come with the comfort, convenience, and communication that Fountain provides. It's a little... See more

Company replied

Rated 5 out of 5 stars

I just had my intake with Alexis who was amazing! She took her time to go over all my results and explaining how everything fits in. Then we discussed the different options available to me down to the... See more

Rated 5 out of 5 stars

All medication and supplies are on time. Great customer service. They always stay in touch with reminders for appointments. Test results are explained with you thoroughly. Associated appointments... See more

Rated 5 out of 5 stars

All the people are responsive and friendly and professional. The treatment plans were tailored to fit my requirements and lifestyle. The doctors and nurses were able to listen to my comments and... See more


Company details

  1. Online Pharmacy

Written by the company

Fountain is personalized healthcare made around you. We offer prescription treatments across hormone health, TRT, HRT, hair, skin, sexual health, and more, with care tailored to your individual needs. From getting started to managing your treatment, Fountain makes accessing personalized care simple and convenient. Qualified patients can receive their treatments delivered directly to their door, with support along the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

397 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(397)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so impressed with this product and…

I am so impressed with this product and the customer service they provide!!! My symptoms have subsided since I started using the products. Customer service is available 24hrs!! I had a question on a weekend and got an answer back within 3 mins. The cost I pay for HRT is worth it. The medical industry would not run my bloodwork for HRT but would push the chemical estrogen patch ( which causes breast cancer) and a chemical laden cream that burned me! They want me to remain sick by giving me cancer causing meds. I wanted something natural, plant based. I found HRT and am so glad I did! The Doctors are so helpful and very supportive of my situation. I have received great advice on application methods to try and they do the follow up blood tests to measure my hormones every couple weeks. I can tell it’s working and my vagina health has improved tremendously. I would highly recommend this company for anyone struggling with pre or post menopause issues.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Saw an advertisement

Saw an advertisement, tried them out. Service and claims were exactly as described and every step was professionally executed with real supervision and procedures. I will be using this company again.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

All medication and supplies are on…

All medication and supplies are on time. Great customer service. They always stay in touch with reminders for appointments. Test results are explained with you thoroughly. Associated appointments like blood work are made so easy with easy check in from your phone. Patients needs are well thought out and made so easy. Plus everything is discrete and so well planned out.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

I cannot be more happy with my meds

I cannot be more happy with my meds. I have so much energy, mood swings are gone. 2 months on it and 1 adjustment. I can sleep all night long and my vagina
Feels normal again. I am so glad I found this company.I have to say I hate my gyno and looking for a new one. I understand is part of aging but why feel miserable when is so much help from this site. My female gyno couldn't figure out my symptoms but fountain did.This is real and customer service is awesome.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Life changing…

First off I want to respond to a review I just saw about someone who gave a 1 star review claiming it’s fraud. There always is one… right. Who regretted their purchase and maybe just wanted their money back. I don’t know. What I do know is this…. From the start my labs were ordered and 3 days later I had my blood drawn at the nearest scheduled Queat location here in Simi Valley. Everything was confirmed and I paid nothing more than the initial $35 when scheduling. Labs done and before the end of the business week my results were uploaded. While at Quest drawing my blood I got confused on the process tried to call them but was only able to find a messaging number.
Instantly just as soon as I sent my questions I received a response from a live person. They walked me through the next steps putting my heart at ease and helped me pre schedule my intake phone consult for the following Monday.
Had the phone consult got my lab results and was given the appropriate medication for my menopause. Within 5 business days my prescription creams and Progesterone were delivered to my door. Which led me to have more questions just wanting to make sure I applied the creams and took the Progesterone correctly so I sent another quick message to the same number and instantly again the response was so quick. The answers and directions thoroughly given I began my HRT treatment.
I am disabled veteran and in full menopause, I could tell you I struggled since my peri menopause for several years and to get any type of good treatment for me from the VA was hit and miss. It’s like we’re just numbers and they just push us along and giving us as little as possible. I received only 10 MG of progesterone without doing labs and without caring about how I’m feeling day-to-day… bottom line I ended up crashing so hard. I had no energy. I’d wake up nauseous totally exhausted and the hot flashes hit me so hard that honestly thought I was dying miserably to say the least I was just present enough to say I was alive. But now within three days, my hot flashes were gone and to be honest after my second night on the progesterone (25mg) I slept good meaning I woke up with some energy… energy that I haven’t had for like four years. Then I just recently reached out again at the same messaging number explaining that I was going on my cruise and that I’m actually leaving October 31 and was concerned that my new treatment cream and progesterone pills may run out while I’m on my cruise, it is a two week transatlantic Cruise. And just as before instantly I got a response that they were forwarding my message to the appropriate team to ensure that I got my prescriptions in time and I literally just an hour ago got my notification that they were already shipped my next medication‘s for next month will arrive in time for my trip so I won’t run out then I won’t have to miss a day or go without the HRT treatment that is making a difference in my life… And guess what? they didn’t wait for their billing. That’s right. Any other company would be like OK well we need you to pay for your script for next month so that we can send them they just sent them. They will bill me regularly as I was set up to be billed.I don’t know what to say except I may owe the comfort of my life to this company and when I read that one star review from that person like I said, there’s always one isn’t there in the group! Even just the wording in their review sounds bitter and if they want to slander a company for whatever reason that’s on them, but I will say this, and I will sign my name on this I love this company. I love their workers. I love their staff I love their doctors and their medication is working and I cannot wait until the end of December when I will be at my third month to see how well and how far I’ve come I was given a new chance at resetting my life with my hormones as they were off the chart shoots they were depleted…. and now I’m becoming more balanced. I’m getting there. I still have my diet and exercise to adjust but I’m getting there. It hasn’t been quite a full month yet either, and yet still I already feel 100 times better then what I did before the treatment. Still tired but not like before. Each day as I’m on my treatment I am getting closer to being reset. The VA didn’t help me. But this company did! I am so glad I inquired from the instagram ad I saw come across my page. It is my game changer! My name is Julia Nelsioni. My social media tags @julesmahalo IG and @Julianelsioni FB and I live in Simi Valley Ca. My personal signature to this review.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Everyone I spoke with from doctors to staff were extremely professional, knowledgeable, and helpful. This practice is truly concerned about patient wellbeing versus a financial gain. It’s refreshing in this day and time.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

🙌 Trust Fountain TRT

⭐️⭐️⭐️⭐️⭐️⭐⭐⭐⭐⭐
I’ve had an absolutely phenomenal experience with Fountain TRT compared to Excel and other testosterone companies. With Excel, getting transparent pricing felt like pulling teeth—signing up was a hassle, and it seemed more about pushing products than solving my needs. Many companies focus on profit over long-term health, but Fountain TRT stood out with their patience and thoroughness. My process took longer than expected, which taught me about patience—they ensure you’re doing it for the right reasons and follow proper protocol, especially since I have a confirmed deficiency.
Unlike Excel, which sent an at-home blood kit that left me nauseous and lightheaded due to my anemia, Fountain TRT arranged a local lab visit for a small fee. This made blood work manageable and stress-free. They also provided extensive study materials and videos, encouraging education before my consultation with Liz, NP. She was incredibly thorough, answered all my questions, and made me feel confident.
My first injection yesterday was nerve-wracking, but the detailed guides helped. 😎 Today, I woke up feeling amazing—back to my 20s! My libido’s up, energy’s soaring, focus is sharp, and that heavy emotional weight is lifting. I’m excited for my Thursday injection and grateful for their 24/7 support. Can’t wait to see results in the weeks and months ahead. Thank you, Fountain TRT! 💪

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Wish I could give 10 stars!⭐️

Wish I could give 6 stars! This is the only HRT that has worked for me. I’ve tried other oral supplements and even very expensive testosterone pellets, which did NOTHING.My hip pain improved immensely within the first 30 days with this program, and my other symptoms of menopause improved, as well!

10 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT RECOMMEND THIS PLACE!!!

DO NOT RECOMMEND THIS PLACE!!!! They have no idea what they are doing! I have been out for almost 4 weeks and they literally tried gaslighting me telling me I wasn't. Then when sharing side effects Im told oh your just in menopause....um no! I still have 100% regular cycles and my labs don't not indicate that either....so apparently if you experience side effects it's now called menopause🙄🙄I was told they would follow up with me 4 weeks later due to side effects and that never happened either....then today they want to send my stuff after I've been out for 4 weeks and even told me to to do my labs....what for?! I haven't been taking anything since you decided to gaslight me about being out....what a freaking joke. This ad is exactly what you are going to experience men that have no clue what they are talking about. Save yourselves some time and money and find REAL doctors. These people do not care about you at all Good luck getting a really person to talk to you. I was literally sent a link to schedule an appointment to talk to someone

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Fountain TRT

I’m very pleased with the confidentiality, professionalism. and timeliness of deliveries.
I feel better in my 50s than I did in my 40s and I credit TRT.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

I've been a patient with Fountain TRT…

I've been a patient with Fountain TRT for about eight weeks now, and I couldn't be happier with the experience so far. From the very beginning, the process has been smooth and well-managed.
The level of communication has been exceptional. Any time I've had a question, their team has responded quickly and thoroughly. It's a huge relief to know that I can get the information I need without any long delays, especially when it comes to my health.
I've just completed my second blood analysis, and I've been really impressed with how they handle the follow-up. They took the time to walk me through the results, explaining every detail and answering all of my questions. This level of personalized care and education has made me feel confident and well-informed about my treatment.
Another big plus is the pricing. It's very reasonable, especially considering the high quality of the care and the quick, knowledgeable support. It's great to find a service that is both professional and accessible.
Overall, I am very happy with my decision to go with Fountain TRT. They've been a great partner in my health journey, and I look forward to continuing with them.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Elite!!!!!

When I pick a company that is going to affect my way of life I selected the best. I did my research and everything I came across said TRT Fountain was one of the best. May not be the cheapest but I have always had the opinion you get what you pay for. They have lived up to every expectation.. Been almost a year and my results are amazing. Body transformation mind ransformatikn affecting my life in a Very positive way. They do labs all the time so as to make sure you are feeling and running at optimal levels. Had a shipping issue no fault of their own and they promptly resolved it and expedited it at no extra cont. you will not be disappointed and it is literally the best thing ever I could invest in my physical and mental health.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Great TRT program

I have been a patient of FountainTRT for five years plus. I had never had a problem. Everything was done like clockwork. I had a problem with my shipment, after I contacted them it was corrected immediately. They aren’t perfect, but they will fix any issues as fast as possible. I have recommended them to my family, and friends. They are really good people to do business with!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

So far, so good! I’m ready to go!

The FountainTRT team makes this whole process very positive. They are remarkably responsive, responding to all of my questions and requests in less than 6 hours (usually within an hour). I’ve had clear and direct answers to all questions. If there are any “hidden fees” or surprises, I’ve certainly not experienced that. The informational video provides easy to understand important information (without dummying it down). So far, I am delighted with this process and look forward to start seeing results!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

FountainHRT has changed my sleep

FountainHRT has changed my sleep. I didn’t realize how long my sleep had been bad. I always thought it was because I was this or that, not that my hormones were off and that was effecting it. My best girlfriend found FountainHRT and really pushed me to signup. My sleep seemed to transfer in a few weeks. I have a ring that tracks your sleep date and I am in the high 80’s- to mid 90’s. Before HRT i was often in the 40-high 60’s. When I say it’s life changing, it’s life changing.
I would recommend to anyone.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Simply awesome!

I too started the testosterone replacement therapy and the process was very easy. The staff are awesome too, very knowledgeable and very kind. Would definitely recommend!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great perimenopause HRT company

I'm 43 and needed help and guidance with perimenopause HRT. This company is great. Prompt responses via their text line for all of my questions. Video visits with providers that explain everything and really listen. Prompt delivery of quality hormones. They make sure blood tests are done to monitor. I felt safe and cared for with this company. Easy to cancel if needed.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

The cost per year is worth the money…

The cost per year is worth the money from peri menopause through menopause. It has changed my life. I went from daily ongoing palpitations, night sweats, frequent urination, dark thoughts, anger and reactive back to my old self. I feel lighter, happier it saved my relationships and changed my life. I tell all of my girlfriends about this program.

13 August 2025
Unprompted review
Rated 4 out of 5 stars

Handled my concerns professionally

UPDATE ****After seeing my review the clinical team at Fountain HRT reached out to me to apologize and addressed my concerns. I am hopeful moving forward that the issues will be resolved and I have been given specific people to contact which is so helpful. I'm going to stay with them because I appreciate their professional response to these issues. The mark of a good business is not the issues customers experience but how they handle them. Big thank you to Lindsay and Frankie.

Find a local doctor. You can't trust them. Initial video and phone call was great so I signed up for $499. Then my cream medication marked as do not expose to heat was left on my porch in the Texas sun with no thermal protective packing from their chosen pharmacy. Via text I was told it was fine. Just had follow up labs and there were no appointments for over two weeks. Then they gave me an appointment for 12:30 today and guess what, no link or email for call and if I try to reschedule today it's another 2 weeks. You can't call them. Only text with slow response or email. My husband signed up too but looks like we won't be renewing. This company either can't handle the volume of clients they are taking on or don't care. Either way it's deplorable because it involves someone's health!

5 August 2025
Unprompted review

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