WARNING: Technical trap on their website & predatory refund policies!
I strongly advise everyone to be extremely careful when booking directly through the website of City Hotel Rembrandt Square.
During my booking process, the website's booking engine automatically shifted the selected dates, resulting in an unintended duplicate reservation for consecutive nights. When I realized the error, I paid for the correct night (25/07 - 26/07) where I actually stayed, hoping the hotel management would act in good faith and refund the erroneous second booking (26/07 - 27/07).
Instead of showing basic customer support, the management behaved aggressively and unscrupulously:
• Misleading documents: At reception, they tried to force me to sign a "Credit Card Authorization Form" which was actually a consent to CHARGE my card again, rather than a refund request.
• Refusal to compromise: When I politely asked to edit the document to state "FOR REFUND ONLY", they refused and falsely accused me of taking documents without permission.
• Zero flexibility: Manager Nikoleta flatly denied a refund for an obvious system glitch, hiding behind "non-refundable policy" terms and officially issuing a "No-Show" status for a room I never intended to book.
If you make a mistake or encounter a system error on their site, do not expect any empathy, fairness, or human approach from the management. They will gladly keep your money for services never rendered.
Avoid booking directly with this hotel. If you must stay here, double-check every single click and use third-party platforms with proper protection!