Anne and Jackie at the Blakesley Hall carers event were fabulous!! So much information. Thanks in particular for the scenarios which we can display at The Disability Resource Centre. Thanks Anne and J... See more
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See what reviewers are saying
Anne Barnes came to our parent carer support group to talk about Forward Carers and Carers Rights. We had 19 parents attend and all found the information delivered very useful and informative. Anne's... See more
I was starting to struggle,feeling totally overwhelmed, dealing with my Fathers worsening health. And to find out and talk with someone who understands and wants to help me made my worries lighten.... See more
Forward Carers have honestly restored my faith in human nature. I care for my physically disabled husband. I can honestly say that it’s the most physically and mentally exhausting thing I’ve ever done... See more
Company details
Written by the company
Forward Carers is a West Midlands based carer support service, here to make a real difference to the lives of people caring for an elderly frail, sick or disabled family member. Our aim is simple – to improve the physical and mental wellbeing of carers, young and old, including parent carers, so that families stay healthier and happier together, for longer.
Contact info
Forward Carers, B29 6NA, Birmingham, United Kingdom
- carerfriendly@forwardcarers.org.uk
- forwardcarers.org.uk
4.5
Excellent
152 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anne and Jackie at the Blakesley Hall…
Anne and Jackie at the Blakesley Hall carers event were fabulous!! So much information. Thanks in particular for the scenarios which we can display at The Disability Resource Centre. Thanks Anne and Jackie.
4 March 2026
Unprompted review
Filling out the form was…
Filling out the form was straightforward, and adding the photo was simple too. I now have my Carer Friendly ID Card.
4 February 2026
Unprompted review
Terrible service…
I have been asked for a review after requesting and paying for a carers card. This is the only communication I have had with Forward carers I have had no communication regarding the card nothing at all they took my money and have done nothing else I am very disappointed with the service , or lack of cannot recommend the service at all. I will never use them again and would give less than one star if I could
2 January 2026
Reply from Forward Carers
Hello, I am sorry to hear that you have not received the level of support you have requested. I would appreciate if you can email me directly - chantell.marler@forwardcarers.org.uk I am the Programme Director and will be happy to look into this for you.
Still waiting for my carers card had to…
Still waiting for my carers card had to book again constantly chasing people for it.
16 December 2025
Reply from Forward Carers
Hello Alison, thank you for the review, just to confirm your card was processed on the 4th September and then a couple of emails have been sent to let you know it is ready for collection. I have asked the team to reach out to you again to arrange this.
Very informative and interactive…
Very informative and interactive session delivered by Anne and Naim.
18 December 2025
Unprompted review
Reply from Forward Carers
Thank you for the feedback
Awareness session on the carers right…
Awareness session on the carers right day was eye-opening and informative. It is reassuring that right to support as a working carer is not downplayed.
20 November 2025
Unprompted review
Dementia Awareness Evening
Anne and Anna came along to our Dementia Awareness event in Harborne and gave people the opportunity to learn about their services through their informative stall.
26 November 2025
Unprompted review
Carer Friendly Commitment Mark training
The training for the Carer Friendly Employer Commitment Mark was well delivered, giving a personal perspective of the issues and support that makes a real difference to employees in a caring role.
The support from Forward Carers to develop and implement the commitment mark has been really helpful
3 November 2025
Unprompted review
I was awarded a carers card
Carer's hub suggested I apply for a carer's card, I did, I got one
27 October 2025
I spoke to a lovely customer service…
I spoke to a lovely customer service person, they were very polite and very attentive and helpful.
The conversation was very informative.
1 September 2025
Prompt and CourteousService
Very prompt delivery of carers card (next day). Easy sign up with no difficult questions or paperwork.
13 August 2025
Im a social prescriber
Im a social prescriber, forward carers hosted a drop in information session at my practice - the session was amazing lots of useful information, signing up for birmingham carers hub, carers ID and just being someone for the patients to talk too and open up. Amazing service and support
15 July 2025
Unprompted review
Came to our carers event and shared…
Came to our carers event and shared some really useful information with our carers
15 July 2025
Unprompted review
Carer Friendly ID Card
The form was easy to fill in and attaching the photo as well and have now got my Carer Friendly ID Card.
17 June 2025
Forward carers review
I am very pleased with how quickly the forward carers card came, and everything was straight forward.
2 July 2025
Informative discussion with Anne
Met Anne at Sutton Coldfield Reformed Church, marketplace event. She was very helpful and gave me some information that will help my team with the work we do for Birmingham Adult Social Care
26 June 2025
Unprompted review
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