Fortuneflavours Reviews 

978
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, highlighting the high quality, appealing taste, and effective results. Many appreciate the fantastic service, noting rapid and reliable delivery, often within a few days, and the ease of the ordering process. Reviewers frequently commend the helpful staff and the overall positive experience, making them eager to reorder. However, some customers also noted issues with delivery times and communication, experiencing delays or a lack of response to inquiries. A few other people also felt that the product received sometimes differed from descriptions or photos, or that the quality was not always consistent.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, taste, and effectiveness of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the rapid and... See more

Service

Reviewers mention positive feedback about service, consistently praising its brilliance, efficiency, and... See more

Order

Users describe positive interactions with order, with many customers expressing satisfaction with the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Range of Products. For anyone looking for some quality CBD products, then i definitely recommend this company - I'm experienced enough to know good CBD products when i see them. A gre... See more

Rated 5 out of 5 stars

Fantastic Service Overall. (Sorry I'm a bit late leaving this review). It's a 5 star review from me for FortuneFlavours. Great range of cbd products , prices are fair. I definitely recommen... See more

Rated 5 out of 5 stars

*Edit* After a brief explanation of why I had been waiting for so long for a reply, Antonio went above and beyond to rectify the issue and even offered me 50% off my next order and as well as se... See more

Rated 5 out of 5 stars

I have ordered twice from this company and both times they have arrived 2-3 days later by trackable Royal Mail which I found outstanding. The products I ordered were exactly as described and good v... See more


Company details

  1. Health Food Store

Written by the company

Specialising in the highest quality CBD products in the UK, we offer the fastest tracked delivery of any company on the market and the best customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(978)

261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad customer service.

Bad. i ordered 4 different items. received half of my order - Zkittles and Sherbanger. It got delivered in grey packaging inside was white cardboard box with zskittles and Sherbanger. i haven't received sour diesel and ice cream cake. both order show same tracking nr.
I emailed customer service, they replied asking order nr. I send them order nr and since then no reply. I messaged again, but same no reply.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

10 / 10 as always

Fast Shipping & Excellent Product
10/10
Thank You

30 March 2026
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Feron 💚

Rated 5 out of 5 stars

Amazing service

Amazing service, very discreet and really quick delivery. Every step of the way an email is sent which is very reassuring! The quality of the different products is honestly the best I've experienced so far. Highly recommended!!! Thank you Fortune Flavours: you legends. ♥️

23 February 2026
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

We’re so happy you liked it! Thank you so much for your feedback and 5★ review Clau 💚

Rated 5 out of 5 stars

Highly recomend

Highly recomend. This is my favourite now and have stuck with these the last 4 months. Their stuff is always quality and customer service is personal!

28 February 2026
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

We’re so happy you liked it! Thank you so much for your feedback and 5★ review Rachel 💚

Rated 5 out of 5 stars

Awesome

Great service good products

25 February 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Mark 💚

Rated 5 out of 5 stars

Yet again this company went above and…

Yet again this company went above and beyond, great products and rapid delivery, plus i always get that little bit extra, well done team, keep up the good work

26 February 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Ryan 💚

Rated 5 out of 5 stars

First time buyer

Good selection of products great delivery

23 February 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review 💚

Rated 5 out of 5 stars

Very pleased

Positive read up about product. And arrived not damaged.

24 February 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback and 5★ review Paul 💚

Rated 1 out of 5 stars

I lost money £41 for Rubbish stuff .I…

I lost money £41 for Rubbish stuff .I trusted to description for high quality when I received and I tested nothing feeling stuff was rubbish.
I sent email for complain nobody reply me.
I am worry gave my car bank information because you can not trust them .
I will exchange my bank card information.
Mahmoud

10 February 2026
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Mahmoud,

I'm sorry to hear you were not satisfied with your order. As I explained over email, our products are strictly CBD and do not contain the THC you were looking for. We try and make this as clear as possible on the website. We do not sell the THC cannabis you were looking for which will get you 'high', as this is illegal. CBD is non-psychoactive and used by our customers for different reasons.

Rest assured, we do not have access to or store your bank card information.

I wish you the best in your search for THC cannabis.

Many thanks for your understanding and patience,

Antonio

Rated 3 out of 5 stars

Customer service is decent of you have…

Customer service is decent of you have trouble with an order they will resend your order plus give you extra for the troubles the only thing is the delivery option which can take a bit long it would be nice to have a next day gaurenteed delivery service and also have some real pictures of the flower none of the pictures match the flower in real life which can be misleading as people go off with what looks appealing to them many other shops use real life photos of there flower deducted a star for each issue

21 January 2026
Rated 5 out of 5 stars

Trust worthy site

I purchased a few products from these guys. They have a nice selection to choose from. Even when I received something I wasn’t 100% happy with they rectified this issue for me. If you alhave any discrepancy with your product contact them and they are very helpful in assisting you.
Thanks guys

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing flavours 👌

Amazing flavours, even the on sale flowers are good compared to some other places out there that are cheap. Very potent smells. Thanks again to the team at fortune flavours

26 January 2026
Fortuneflavours logo

Reply from Fortuneflavours

Shaun, we’re so happy you liked it! Thank you so much for your feedback and 5★ review 💚

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