Fortresslearning Reviews 1,862

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, and their questions were promptly answered. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the course materials are relevant and easy to understand. Reviewers are particularly impressed with the quick response times and the smooth user experience, with assessments marked promptly and feedback provided in a timely manner. However, some people mentioned that while the self-paced nature of the course was beneficial for flexibility, a few more face-to-face workshops would have been helpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting well-constructed and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professional, responsive,... See more

Response time

People report positive experiences with response times, highlighting the promptness and efficiency of the... See more

Service

Users describe positive interactions with service, highlighting the clear and professional assessment process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The trainers were very helpful. The course structure was easy to follow with a lot of videos and explanations. The staff were always very friendly and helpful and there response times were great. At... See more

Company replied

Rated 5 out of 5 stars

I have upgraded from the old TAE to the new one with Fortress, and the support I have received has been second to none. All the trainers are excellent, with special mention to Deb and Richard,... See more

Company replied

Rated 5 out of 5 stars

Initially I was terrified of doing online learning. everyone warned me, saying so much easier going face to face. I can honestly say Online with fortress felt like face to face. The support they give... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

I cant speak highly enough of Fortress Learning

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were well presented, the full day workshops were a game changer in getting my motivation up and completing the course ahead of time. Thanks to everyone behind the scenes as well, you all made a difference and I’ll happily recommend Fortress to anyone looking to undertake a course of study. Thank you

10 June 2026
Unprompted review
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Reply from Fortresslearning

Hi Tony,

Thank you for your review, and I'm so proud of your achievement. You went the extra mile with your commitment to the course, and the rewards have paid off.

Wishing you every success with your training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

Well done Fortress Learning!

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learning!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Much appreciated

1 August 2025
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Reply from Fortresslearning

Hi Amelia,

Thank you for your kind feedback.

We wish you every success.

Warm regards,
Fortress Learning

Rated 5 out of 5 stars

Training with Fortress is only as hard as you make it

The people are fantastic.

The only times I really struggled with my training was when I was too stubborn to ask for help.

The assistance offered by the staff won't give you answers but are excellent at getting you on the right track to achieve the results you need.

Absolute legends

5 June 2026
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Reply from Fortresslearning

Hi Pierce,

Thank you for your kind feedback, and congratulations on getting the course completed.

Wishing you every success.

Kind regards,
Richard

Rated 5 out of 5 stars

Well-designed course, helpful and professional support staff

The course material (TAEASS) was well-constructed and the learner was guided through in a clear and consistent manner. I have many years experience teaching and assessing in other sectors, including a lot of online teaching experience. So I can say from experience that this course was well designed. Secondly, the times I interacted with staff (for Qs, clarification and one online workshop) they were unfailingly helpful and professional. Richard was of particular help to me and it was much appreciated.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Cert IV TAE 40122 Go With Fortress!!!

The dedication of the course coordinator, Richard Gietman, continued to go above and beyond for us. He was engaging, happy to impart his knowledge, and acted as a coach and mentor during the entire process. The online structure, combined with the digital face to face fortnightly check in, made the learning process seamless. The ability to reach out and have questions answered in a timely manner also boosted confidence in my application of this course. I have spoken to other people using different RTO's for the same course, most were critical of the limited (read no) support they were getting from their instructing staff, but had invested too much financially and academically to enable changing providers. Well done Fortress. You have a winning program.

29 May 2026
Unprompted review
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Reply from Fortresslearning

Hi Stu,

Thank you for your kind review. It has been a complete pleasure to work with you over the last year, and your hard work and commitment has paid off.

I wish you all the very best from here, Stu.

Kind regards,
Richard

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience completing my studies through Fortress Learning.

The learning materials were well structured, comprehensive and easy to follow, making it straightforward to progress through the course requirements. The assessment process was clear and professionally managed throughout.

One aspect that particularly stood out was the turnaround time on assessments. Marking and feedback were provided promptly, which helped maintain momentum and allowed me to continue progressing without unnecessary delays.

Overall, I found Fortress Learning to be professional, responsive and highly supportive. I would have no hesitation in recommending them to anyone seeking quality vocational education and training.

28 May 2026
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Reply from Fortresslearning

Hi Kent,

Thank you for your detailed feedback, and wishing you all the very best in vocational training and assessment.

Congratulations on achieving the TAE40122.

Kind regards,
Richard

Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience completing my TAE Cert V with Fortress Learning. Richard the trainer was knowledgeable, patient, energetic, and highly engaging, which made the whole learning experience far more enjoyable. The support and delivery throughout the course were outstanding, and I would highly recommend Fortress Learning to anyone looking to further their training and assessment qualifications.

11 May 2026
Unprompted review
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Reply from Fortresslearning

Hi Gab,

Thank you for your kind review. Your commitment to the training was inspiring, and I'm sure you'll do the same with your students.
Wishing you every success.

Kind regards,
Richard

Rated 5 out of 5 stars

Great knowledge

Great knowledge, Great content and great layout. Excellent training

13 May 2026
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Reply from Fortresslearning

Hi Joshua,

Thank you for your review, and congratulations on completing the course.

Wishing you every success.

Kind regards,
Richard

Rated 5 out of 5 stars

Highly recommend

Staff were friendly, helpful and knowledgeable. Really enjoyed the workshops. The course was easy to follow, relevant and the platform was user-friendly. It never felt stressful and was easy to fit around my busy lifestyle.

4 May 2026
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Reply from Fortresslearning

Hi Tennille,

Congratulations on completing your Assessor Skill Set. Wishing you every success.

Kind regards,
Richard

Rated 5 out of 5 stars

Self paced

Self paced, bite sized lessons, seamless LMS, supportive trainers, guided workshops for simulated assessment, quick student support, quality of learning materials

4 May 2026
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Reply from Fortresslearning

Hi Divya,

Thank you for your review and wishing you every success in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

My journey with Fortress Learning was a…

My journey with Fortress Learning was a very positive experience right from the beginning.
The TAE course suited my circumstances and allowed me to navigate around my others commitments.
The team was always encouraging, supportive and quick to respond when I reached out for guidance. The assessments were always marked on time without fail.
I had wonderful experience and I wouldn’t hesitate to recommend them.

22 April 2026
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Reply from Fortresslearning

Hi Amy,

Thank you for your kind review, congratulations on your achievement and wishing you every success in training.

Kind regards,
Richard

Rated 5 out of 5 stars

Fortress learning is great because the…

Fortress learning is great because the staff are caring and keep checking in to see if any support is needed. Course structures and instructions are clear to follow. The marking is very fast too.

22 April 2026
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Reply from Fortresslearning

Thank you for the lovely feedback. I’m really glad you’ve felt supported and found the course clear and easy to follow, and it’s great to hear the fast marking helped too. We appreciate you taking the time to share your experience.

Warmest Regards,
Kate

Rated 5 out of 5 stars

Great experience

Great experience, great trainers

21 April 2026
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Reply from Fortresslearning

Hi Bridget,

Thank you for your review, and I'm so pleased that you've achieved the Cert IV.

Wishing you every success in your training career.

Kind regards,
Richard

Rated 4 out of 5 stars

Great trainers. Thankyou Fortress

Being a self paced course is both good and not so good. Good because I decide when to study. Not so, as it is very easy to push it to one side and not prioritise studying.
A few more face to face workshops would have been helpful also.
The trainers were absolutely awesome. Very genuine in wanting to help - thankyou Richard and Deb.

14 April 2026
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Reply from Fortresslearning

Hi Fay,

Thank you for your kind review and welcome feedback.

Wishing you every success in training.

Kind regards,
Richard

Rated 5 out of 5 stars

An amazing experience as always with…

An amazing experience as always with Fortress. I am an RTO owner and CEO and I always get assistance from Jane and the team and Fortress for my personal upskilling.

15 April 2026
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Reply from Fortresslearning

Thank you so much for your kind words Shaun - we really appreciate it!

Congratulations on completing your 2nd Diploma with us! It was great having you back.

Wishing you all the very best with what's ahead!

Warm regards,
Jane

Rated 5 out of 5 stars

Highly recommend

I have used other RTO's to gain qualifications and had mixed experiences. Many leave you to work everything out for yourself and offer little assistance when you have problems. My experience with Fortress was completely the opposite. Clustered units, credit transfers and past experience is applied to ensure that you don't repeat things you don't need to. Plus the online sessions to assist with units that may be difficult to do on your own with an experienced and engaging trainer made the experience much easier and enjoyable. Highly recommend.

16 April 2026
Unprompted review
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Reply from Fortresslearning

Hi Kirsty,

Thank you for your kind review and reflections on the course. I wish you every success in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

Great TAE help

Richard and the team were so helpful in supporting me to complete my TAE studies. They answered any questions I needed, and I appreciated the workshop option to complete the assignments as well.

10 April 2026
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Reply from Fortresslearning

Hi Cat,

Thank you for your kind review. It was a pleasure to support you during your studies with us and I wish you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

Course was really easy to work through

Course was really easy to work through. Richard was always available and willing to answer any questions or queries that I had whule completing the course.

10 April 2026
Unprompted review
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Reply from Fortresslearning

Hi Grant,

Thank you for your kind review. It was a pleasure to support you during your studies with us, and I wish you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

My experience with Fortress Learning…

My experience with Fortress Learning was great from start to finish. The enrolment process was easy and practical, with convenient payment options. The induction was very clear, and the platform is user-friendly and intuitive. The course structure and materials were easy to understand. Richard and his team of assessors were very helpful and supportive. I truly felt that they genuinely care about supporting students.

After completing all my assignments, I received my certification immediately, based on my submitted evidence. I can only say that this school does remarkable work 👍

31 March 2026
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Reply from Fortresslearning

Hi Nini,

Thank you for your kind review.

Wishing you every success in your training career.

Kind regards,
Richard

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