Morgan & Morgan Reviews 

181
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the service, citing poor communication and a general lack of contact from the firm. Customers frequently reported that their cases were dropped or rejected, often without clear explanation, especially if the case was perceived as difficult or not financially significant. Reviewers also found the customer service and staff to be unprofessional, rude, or unhelpful, with some feeling ignored or treated impersonally. Conversely, some people were satisfied with their experience, reporting that certain staff members were respectful, kind, and went above and beyond to ensure their needs were met.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing dissatisfaction with the... See more

Claim

Reviewers highlight negative aspects of claim, with many expressing disappointment over the lack of... See more

Service

Consumers find service to be negative, with many expressing disappointment and regret over their choice of... See more

Customer service

People report negative experiences with customer service, often citing poor communication and a lack of... See more

Customer communications

Users describe negative interactions with contact, with many reviewers reporting a significant lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very misleading (HEARTFELT) radio advertisement had me going. Totally disappointed with their lack of effort to seek compensation for an accident which has led to devastating effects. They are... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

Beware of the Morgan and Morgan law firm and its adverts. Not all that glitters is gold. I'm talking as a customer who has gotten burned by their terrible performance. I was injured in a 2024 accident... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

181 reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

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1.4

All reviews

(181)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Took the case then ignored

3 years ago my daughter was driving with my teenage son in the car. They were hit from behind and then again from the side by an unlicensed uninsured driver. He was coming down an off-ramp and hit them, three other vehicles and then hit my children again pinning them up against the guardrail. They saw a chiropractor for a while, and both were already seeing a mental health specialist but had had to add mental anguish and distress from the car accident. They were both afraid to get in a vehicle for a long time. My daughter didn't drive again for about a year and a half. Morgan and Morgan offered to take the case, gave us a case number, Etc. But then they stopped replying to the emails, avoided our phone calls, and never gave us a physical address to find them. There is no reason we should have to drive from where we live all the way into Philadelphia to find a main office as we've now figured out where it is!!! It's been over 3 years and it's too long to do anything about it now. Horrible customer service, horrible attorneys, I wouldn't trust them with anything! Steer clear of this company if you ever expect to have anything real happen with your case unless they are expected to get millions from you. They are a sham and a bunch of ambulance chasers. Despicable!

9 October 2024
Unprompted review
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Reply from Morgan & Morgan

Hi Tina. Please allow us to look into this further by reaching our Client Experience Team at cx@forthepeople.com.
Thank you!

Rated 1 out of 5 stars

morgan & morgan took my case

morgan & morgan took my case. did some initial effort. gave up fast. Mine was a hit & run they state they have vast resources. they don't. there not going to give a lot of effort to more difficult cases. make excuses when they drop your case. just get a good local attorney.

26 September 2024
Unprompted review
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Reply from Morgan & Morgan

Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. We value your feedback and will address this internally to ensure better service in the future. Thank you for bringing this to our attention. -Client Experience

Rated 1 out of 5 stars

Morgan & Morgan Going on what I have…

Morgan & Morgan Going on what I have read it appears I have dogged a bullet Words like “I regret calling Morgan & Morgan” “Morgan & Morgan only takes easy cases that they can win” “I got scam vibes from the beginning” ”Disingenuous efforts””Wish I had read reviews first before contacting Morgan & Morgan” “Worst attorneys in the country” … Yes it appears we dogged another bullet Ouch guys Ouch

6 October 2024
Unprompted review
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Reply from Morgan & Morgan

Aaron, we appreciate your feedback. We strive to provide quality service and transparency. We’re committed to improving. Thank you for sharing your thoughts with us.

Rated 5 out of 5 stars

"I am very grateful to Morgan & Morgan

"I am very grateful to Morgan & Morgan, special to Carla U. (Case manager) and Angie Abraham (My Lawyer) for their unwavering support throughout my case. Morgan & Morgan have shown exceptional commitment."

Morgan & Morgan using their case manager system to keep me organize in all aspects of my case, demonstrating great creativity in their approach to my case. Using innovative solutions that tipped the scales of my case."

16 September 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking the time to leave us a rating. We strive for top-notch service and knowledge of your satisfaction with us means the world to us. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Client Experience

Rated 1 out of 5 stars

...12 years later..

...12 years later... I contacted Morgan and Morgan in October 2012, just weeks after my spinal surgery. The surgery caused nerve damage in my left leg. AND 2 more surgeries occured within 10 days to determine the cause of the nerve damage. I was infirmed, by my physician, the one performing the surgery, that he 'accidentally ' snipped my lower bowel, during the surgery, but it was repaired. (?? TILL THIS DAY, nearly 12 yrs later, is STILL giving me much pain and discomfort. I have been relying on opioid pain medication since my surgery. Morgan and Morgan asked me to "call back in a month", so I did and was told 'we're not accepting any new clients at this time". REALLY?? It was BS. I believe my case would either involve TOO much litigation, or wasn't severe enough, or no loss of limb or life was involved, indicating to me, my case WOULDN'T HAVE made them the $$ they desired!! Well IM SORRY I couldn't help you become RICH with my case. And a previous account of YOUR interaction with a prospective client who stated,in essence, ' THEYRE ONLY in it for claims that will bring in HIGHEST percentage, and those cases which are 'easy'. I DONT CALL THIS 'for the people'! They could have AT LEAST, been HONEST with me, and said 'were SORRY but cannot take your case', but NO, I never heard from them again. Meanwhile, I LIVE with the memories of the pain of my injury, the fear of the effects of my opioid usage, AND the negligence, and GREED of Morgan and Morgan. SURE they're HUGE, now, but at their negligence to assist folks like me. THANKS 'FOR THE PEOPLE'! THANKS!!

16 September 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking your time to write this review. I’m truly sorry to hear about your experience. Your pain and frustration are completely valid, and it's disappointing that we couldn't assist you. We strive to support our clients and will evaluate your feedback to improve our processes. Thank you for sharing your thoughts with us.

Rated 1 out of 5 stars

Don't believe their commercials

Don't believe their commercials! I contacted them with a strong case but unfortunately it was most likely going to need to be litigated. They didn't even want to talk to me. If your case just needs a letter or two sent out so you can collect your settlement minus at least 1/3 for their letter writing fee, that's their specialty. Anything beyond that and they can't get you off the phone fast enough. If you want an attorney that will dedicate the time necessary to win your case, I recommend finding a small law firm local to you that has experience with your type of case. Morgan and Morgan may be a large law firm but that just means that they take on a lot of easy cases and can afford to ignore the slightly difficult cases. I was very disappointed when they practically hung up on me, but I found a local firm that was happy to take on my case and we expect a resolution soon.

5 September 2024
Unprompted review
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Reply from Morgan & Morgan

Michael, we're sorry to hear about your experience. We strive to assist all clients, and it\u2019s disappointing that we didn't meet your expectations. Your feedback is valuable and will help us improve our services. We wish you the best with your case and appreciate your insights. Client Experience Team - cx@forthepeople.com - (888) 488-0018

Rated 1 out of 5 stars

We Regret Contacting Them

Sadly, we have had 3 attorneys and two case managers, since the second week of April. After each change, you get a call to get information that we've posted on their app, apparently reading the info takes too long. Not at all pleased with the firm and do regret contacting them.
Received the below reply from M&M. They want me to tell them how to improve. You can start by reading the damn post and stop doing what I posted.
I will NEVER use them again and strongly suggest anyone thinking about it to go elsewhere.

4 September 2024
Unprompted review
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Reply from Morgan & Morgan

Hello, I'm sorry that you are disappointed with your experience. If you could let us know how we could improve, we would appreciate the opportunity to make it right. You can reach us at CX@forthepeople.com. Thank you.

Rated 1 out of 5 stars

I contact them after a multi car crash…

I contact them after a multi car crash , they said they would take my case. A week and one have, maybe two weeks later they told me there was a conflict in interest as the motorcycle that hit me hired them first no one hit him. Nevertheless I asked to speak with Mr. Morgan and was told he does not except any phone calls. Then I was told by a great friend he hires any one anywhere that passes the bar, so he can say he is the biggest. I learned in most cases all you can get is the limits of the person who hit you liabilities on there policy and unless you are serious very serious that’s all you’re entitled too and the law firm will charge 33.1/3 of your case plus cost of phone calls, letters after they pay your medical bills. Just be ware he’s owns a place in the Bahamas and that’s why he has other legal aids do all the work and most of them are not very nice.

17 November 2023
Unprompted review
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Reply from Morgan & Morgan

Randall, we’re sorry to hear about your experience. Your feedback is important. We strive to provide the best support possible, and we appreciate you sharing your thoughts with us. Thank you.

Rated 1 out of 5 stars

I wish people were honest

If you were to ask me, this is nothing more than a marketing company. They only assist it if it works for them, but they’re not somebody that works for people they make it sound like they’re a holistic, wonderful down-to-earth company but that’s a non truth and Attorney is an absolute impossibility because it’s all based on garbage.

9 August 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Darren,
Thank you for your feedback. We’re sorry to hear about your experience. As a reputable firm with a record of successful outcomes for many clients, we strive to handle each case with the utmost care. Unfortunately, we cannot take on every case, but this does not diminish its merit.
If you ever need another free consultation, please reconsider reaching out to us.
Client Experience Team - cx@forthepeople.com

Rated 1 out of 5 stars

Terrible experience so far

Terrible experience so far. I can't get my case manager to reply to any of my emails, call me back, or answer my calls. Even her supervisor did not respond to my voicemail. I'm not even sure anyone is working on my case.

8 August 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

We regret to hear about your recent experience with our firm and apologize for any communication issues. Your feedback is invaluable to us, and we would appreciate the opportunity to discuss your concerns further to ensure we can make improvements. Please feel free to reach out directly to discuss this matter in more detail at cx@forthepeople.com or 888-488-0018. - Client Experience

Rated 1 out of 5 stars

m$rgan & m$rgan should be their name... Disrespectful and unethical

I am writing to express my utter outrage and disgust with the appalling and grossly negligent handling of my case since my leukemia diagnosis in 2017 by Morgan & Morgan. The lack of genuine effort and the seemingly endless cycle of hollow, repetitive responses from them is beyond exasperating. It is shocking and insulting that after all this time, the correspondence I receive from them is little more than a series of thoughtless form letters.

This treatment is not only deeply disrespectful but also suggests a complete disregard for the gravity of my situation. It appears that M$rgan & M$rgan is more interested in profiting from my illness than in delivering the justice and support I was promised. The unethical and dismissive manner in which my case has been treated is unacceptable.

1 August 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Annmarie, we are sorry to hear about your dissatisfaction with our firm. Please reach out to us so we can investigate your concerns further. Email us at cx@forthepeople.com. Thank you! Client Experience Team

Rated 1 out of 5 stars

There has to be someone better

Morgan and Morgan handled my Roundup case. The bottom line is they took money out for a number of things, and I ended up with less than Morgan and Morgan. They say they are "for the people." That's only if your last name is Morgan.

24 July 2023
Unprompted review
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Reply from Morgan & Morgan

Jeff, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Although we cannot discuss the specifics of your case in this open forum, we would love the opportunity to speak with you directly and make things right. Please don't hesitate to email us to discuss your concerns further. – Client Experience cx@forthepeople.com

Rated 1 out of 5 stars

gov pays this .....to handle law claims…

gov pays this .....to handle law claims ITS BEYOND NO POINT .THERE HIRE folks from everywhere to sit in there all day and act technically UNABLE to assist . Graduates and employees get there degree from the FARMERS MARKET.
HEY DO BUSINESS WITH i'M A LIAR & cAN'T hELP LET EVERYONE OVER IN THE US crouch SUCKER FOR THEY KING TRUMP
you need a leash for all that undercover slave mess going on

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Yet another reason to dislike this…

Yet another reason to dislike this family. They wouldn't take my friends case against a school system here when she was injured due to negligence by the maintenance staff but John Morgan is a big time Biden supporter so he helps destroy our country while making tons of money off the people's cases he does take on.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT GO TO THIS FIRM

DO NOT GO TO THIS FIRM. They are not for the people. I took their advice to settle the 1st of 3 accidents I had in 6 months all with other party ticketed.i knew it was wrong but put my trust in Morgan attorney (refused the check to settle & it sat in state account for years). Morgan attorney’s advice was wrong & bad legal strategy. All 3 cases needed to be tried together. Morgan wanted to protect state because 1 driver was a Fl cop. After that, they dropped all my cases & left me with no lawyer. Other attorneys refused my case & said Morgan needed to fix mess Morgan created by settling 1 case. My employer did not want to pay my medical bills & I lost my job after getting awards for outstanding work. (My cervical spine is damaged and only a doctor in Germany does the needed complicated surgery.) my former employer has been sited by EEOC in a class action for violating rights of disabled.EEOC CASE IS STILL ONGOING. So my medical care for accidents is ongoing case all because of Morgan & my employer not wanting to pay for the damages (accident care desperately needed).

6 July 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Sara, Allow us to take a closer look at this for you. Please contact us at cx@forthepeople.com with your information so we're able to best assist you. Thank you. Client Experience Team.

Rated 3 out of 5 stars

Lawyer beyond great. Accounts Payable meh.

Hello All, the lawyer Barry is absolutely fantastic. Helped in every humanly way possible to provide the guidance to get the money to my fathers estate. Your accounting team though. Papers are signed and amount of money has been settled upon. Still waiting. At this time, I'm wondering if the funds are in a bond and waiting for it to mature for 5%APR.

6 July 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. While we cannot discuss the specifics of your case in this open forum, we would be grateful for the chance to learn more about your concerns and see what we can do to help. Please don't hesitate to reach out to us via email. Thank you. - Client Experience Team CX@forthepeople.com (888) 488-0018

Rated 1 out of 5 stars

They fight agaist uber for me they got…

Dont trust them . Big rats.They fight agaist uber they got me $280🙆‍♂️👎 useless.u may need it to clean your ass better than me i didint sine it . then i trust them few months late on car accident, they took the case i sine 100s of contract ,2week late they dump my case. and they keep send me 100s of txt late if u still need help after u all ready sine contrat. then they said we CANT help u with this . thieves rats motherfks useless insurence rats they come up on facebook lie bout 100.000 $ they got me 280$ agaist uber 😹 rats 🖕 useless trash . Snakes🖕God is up there 🤝

17 June 2024
Unprompted review
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Reply from Morgan & Morgan

We're sorry to hear about your experience. We take feedback seriously and apologize for any inconvenience caused. Thank you for bringing this to our attention. - cx@forthepeople.com Client Experience

Rated 1 out of 5 stars

please look for other lawyers who do want to work.

by far the worst experience of my life, 2 and a half years waiting for me to be paid, they already collected their fees, but by mistake of Morga and Morgan they only paid me a part, please look for other lawyers who do want to work.

21 July 2023
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email. Thank you. – Client Experience cx@forthepeople.com

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