Först Global Reviews 170

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Working for a Plant Hire company we deal with a variety of machine manufacturers versions of tech support & as a fitter myself i have found Forst Assist to be amongst the most helpful, resourceful & k... See more

Rated 5 out of 5 stars

I've had a few machines from Forst now and I've just received another brand new one. The chippers are very good but the warranty back up is even better which is massively important. These machines h... See more

Company replied

Rated 5 out of 5 stars

We’ve been running Först chippers for years. We find them exceptional in their performance and their after sale service is second to none. I’d like to say thank you to the team at Först for their bril... See more

Rated 5 out of 5 stars

We first met Matthew Smith 10 plus years ago when with his help we decided to try out Forst after having a lot of issues with other machine providers. We now run approx 12 Forst Chippers and... See more

Company details

  1. Manufacturing Service

Written by the company

Först are Europe's leading manufacturer of commercial woodchippers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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Rated 5 out of 5 stars

No teething issues

TR8 It's the second new TR8 I have got from Redwood global.
The first was an early edition and there were several annoying teething issues but this new machine is perfect from the start. Lets hope it continues in that vein.
Their service is friendly without being pushy and they gave me a cracking deal on my part Ex machine

21 January 2020
Unprompted review
Först Global logo

Reply from Först Global

Thank you for taking the time to leave a review. We really appreciate it. We are glad to hear you are enjoying your new TR8!

Rated 5 out of 5 stars

Very good

Very good all round

21 January 2020
Unprompted review
Först Global logo

Reply from Först Global

Hi John,
Thank you for taking the time to respond - we really appreciate it

Rated 5 out of 5 stars

Great chipper

Great chipper. Loves eating big wood

21 January 2020
Unprompted review
Först Global logo

Reply from Först Global

Hi David,
Thank you for taking the time to respond - we really appreciate it

Rated 3 out of 5 stars

Forst TR8

Great performance and productive machine punching well above its size class, easy to use, easy to maintain.

Can't be so positive about the reliability unfortunately due to numerous issues experienced - failed ignition barrels x3, replacement relays,replacement bearings, snapped feed roller shaft, faulty flywheel speed sensor, inline fuel filter was fitted wrong way round at factory which caused running issues until it was identified......plus more.
Very good warranty and speedy back up from manufacturer so no complaints but this product requires it due to downtime and inconvenience it has caused the business.

Machine 18 months old with 330 hours on the clock and is very well maintained , cleaned and not abused.
Suffer heavy depreciation if you want to px against a new machine.

18 January 2020
Unprompted review
Rated 5 out of 5 stars

Forst machines are reliable and…

Forst machines are reliable and performance is outstanding, but what makes forst great is the support and backup when things do wrong.

29 October 2019
Unprompted review
Först Global logo

Reply from Först Global

Hi Tom,
Thank you for taking the time to respond - we really appreciate it

Rated 5 out of 5 stars

We have had a good friendly service…

We have had a good friendly service from the team at Först.

29 October 2019
Unprompted review
Först Global logo

Reply from Först Global

Hi Aaron,
Thank you for taking the time to respond - we really appreciate it

Rated 2 out of 5 stars

ST6 Never again

Having been convinced by the Forst sales team their product was a cut above the rest we bought two new SP6. Since owning them (only six weeks) we have had not a week where we have had to call an engineer out to rectify a warranty fault. Whilst we are impressed with the Performance when they work, I am utterly disgusted with their reliability.
This consequently has caused us many problems with our reliability due to Forst , I would think long and hard about ever buying their product again.

17 July 2019
Unprompted review
Rated 3 out of 5 stars

Very pleased with the chippers we…

Very pleased with the chippers we bought they were delayed due to problems which was a little frustrating. Also we didn't receive any spare blades for the machines which after spending as much as we had we thought that would be a given so as to not have too much down time when changing them over. Other than that very pleased with the service and productivity of the TR8.

15 April 2019
Unprompted review
Först Global logo

Reply from Först Global

Hi Sam,
I think our service dept explained that the blades would be sent out last week and hopefully with you by today or tomorrow - I'll ask them to call on Wednesday to make sure they arrived.
We did have an issue with parts which resulted in the delay of your machines, so totally understand your frustration. Really pleased you're happy with the TR8 though - thank you for the feedback.

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