I think this is a great idea! Love the options you can choose from and the customer service is outstanding! However, for me personally I have many food allergies and sensitivities so the fact I could... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the app is easy to use, great reminders to log in your meals and activity throughout the day. and very helpful advice on what to watch in your meal intake, such as avoid certain foods, or add more nut... See more
Company replied
Just getting acquainted w app.. would be nice to go to a landing page if you are planning a meal to select options.. like build a meal .. before you click to save and enter.. difficult to delete f... See more
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Initially didn’t want to issue my refund, but as soon as I mentioned the word “scam”, all of a sudden she told me she processed both amounts, which totaled $49.99. I had never even signed into the app... See more
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Company details
Written by the company
Formula Care is a personalized nutrition app designed to make healthy eating simpler, more practical, and easier to maintain. Whether you’re following a Mediterranean, anti-inflammatory, carnivore, or other goal-based nutrition plan, Formula Care brings your personalized meal plan, recipes, food tracking, and progress tools together in one place. Our recommendations help you eat for weight loss, better energy, and long-term well-being—without making healthy food feel restrictive or boring. Logging meals takes only seconds. Take a photo of your food, scan a barcode, use voice input, or search manually to track calories, macros, and essential nutrients. You’ll also find a growing library of healthy recipes, practical nutrition tips, shopping support, and personalized feedback to help you make better choices at your own pace. Formula Care is built for people with different goals, preferences, and dietary lifestyles. Whether you want to lose weight, improve your eating habits, or better understand your nutrition, the app gives you practical tools and guidance for your everyday routine. Our mission is simple: to make personalized nutrition accessible, useful, and enjoyable—so taking care of your health can become part of everyday life. If you see FJOR NUTRITION or FORMULA CARE on your bank or PayPal statement, that charge is from us.
Contact info
United States
- support@formula.care
- formula.care
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Formula
We appreciate your kind rating! Being accessible and responsive is an important part of the service we strive to provide, so it's encouraging to receive your feedback. Should any other questions arise, you can reach our team through the in-app chat or at support@formula.care. Thank you again!
They did fully refund all charges
They failed to end my subscription the overcharged me for the renewal I didn’t want BUT when I contacted them with my complaints, they fully refunded all the monies including my first month.
The reason I canceled in the first place was on me. I’m not good with keeping up with an app subscription!
8 October 2026
Reply from Formula
Thank you for sharing your experience and for giving our team the chance to address your concerns. We’re sorry that the subscription process caused frustration, but we’re glad we could help bring the matter to a satisfactory conclusion. We respect your decision to move on and appreciate your willingness to share how things were handled. If you ever have further questions, you can reach us through the in-app chat or at support@formula.care. Wishing you all the best!
Still learning all that’s offered in…
Still learning all that’s offered in this app but after a break I’m back to my wellness journey.
15 October 2026
Reply from Formula
We’re delighted to be part of this new chapter in your wellness journey! Thank you for choosing Formula and sharing your first impressions. We hope you'll find plenty of helpful tools as you explore everything the app has to offer. If you ever have questions or need guidance, our team is available through the in-app chat or at support@formula.care. Wishing you a wonderful experience ahead!
Exceptional Customer Service
They certainly must have the most exceptional customer service team of all! I received notice of a subscription charge to my account. I was unaware of the subscription and when asked, they cancelled the subscription and refunded the charge to my account!
15 October 2026
Unprompted review
Reply from Formula
It’s fantastic to know that our team has earned such a high opinion from you! We believe that excellent customer service is about being approachable, taking responsibility for each request, and making sure people receive the information they need. Thank you for giving us the opportunity to demonstrate those values. Should any questions arise in the future, our team is available through the in-app chat or at support@formula.care. We sincerely appreciate your trust!
Credit
I sent an email as directed by the phone number listed on my credit card, to ask about an unknown charge. Their response was immediate and removed the charge from my card . Thank you so much!
14 October 2026
Reply from Formula
Thank you for sharing your experience! We’re delighted that our team could provide the assistance you needed and leave you with a positive impression. We know how important it is to receive clear information when questions about billing arise, and we always aim to handle these conversations with care. If you ever need further assistance, please contact us through the in-app chat or at support@formula.care. We sincerely appreciate your kind words!
I’ve changed my mind about this…
I’ve changed my mind about this company. Two days ago I wrote a review complaining that when I looked at the contents of the plan I had asked to cancel it as it would have interfered with my medical treatment. I was happy to pay for the first charge but didn’t want the carry on subscription. I was not going to be use the plan. Two days ago a second payment notification came from PayPal. Immediately I wrote to both Formula Care and PayPal explaining that I shouldn’t have paid the second payment and it should be refunded. Within a day I received a lovely, warmly worded email from Formula Care customer support (a lady named Vera) that a full refund, including all payments were made to me immediately. I’m so impressed with the efficiency of this company. I would highly recommend. Five stars well deserved.
14 October 2026
Unprompted review
Reply from Formula
We’re genuinely touched that you chose to revisit your earlier review and recommend Formula to others. Your willingness to share this perspective means a lot to us. We believe that thoughtful communication and genuine consideration are essential to a good customer experience, and your words are a lovely encouragement. If you ever need to reach us again, you can do so through the in-app chat or at support@formula.care. Thank you for your trust and kindness!
Very informative and easy to use
Very informative and easy to use. I can look at my numbers during the day to know if I’m doing well or if I need to cut back or modify my next meal.
14 October 2026
Reply from Formula
It’s wonderful to hear that Formula is making a positive difference in your everyday routine! Our goal is to make nutrition information accessible and meaningful, giving you the flexibility to make decisions that suit your individual needs. Thank you for choosing the app and sharing your experience. Whenever you need assistance, please contact us through the in-app chat or at support@formula.care. Wishing you continued success and plenty of enjoyable meals ahead!
Amazing Customer Service!
I think this is a great idea! Love the options you can choose from and the customer service is outstanding! However, for me personally I have many food allergies and sensitivities so the fact I could not view meal plans before purchasing and even when I checked the allergy boxes I have, the meal plans just don’t work for me. For someone who doesn’t have many food allergies I think this is a great plan and deal! Thank you Helga for all your help! You are a wonderful Customer Service Rep! 5 stars to you!!
14 October 2026
Reply from Formula
Thank you for such a balanced review! We’re delighted that you had a positive experience with our customer service team, and we’re sorry the meal plans weren't suitable for your dietary needs. We appreciate you explaining where the experience could be improved, particularly regarding the ability to explore meal options before purchasing. If you'd like further assistance, please contact us through the in-app chat or at support@formula.care. Your feedback and generous rating mean a great deal to us!
Helga
Helga, from Customer Care was understanding. I was going to be charged for a renewal, that I didn't know I had. She canceled it for me, I really appreciated that.
13 October 2026
Unprompted review
Reply from Formula
It's especially nice to receive a thoughtful message after helping with an account concern. We appreciate you giving our team the chance to assist and sharing your experience with others. Our aim is to make these conversations as comfortable and uncomplicated as possible. Should you ever have another question, we're here through the in-app chat or at support@formula.care. Thank you again, and take care!
I'm ADHD and found the routine to be…
I'm ADHD and found the routine to be difficult to satisfy.
7 October 2026
Reply from Formula
Thank you for sharing your experience. We’re sorry that the app hasn’t felt as manageable as you had hoped. We know that everyone has different preferences and needs when it comes to daily routines, and we appreciate your perspective. If you’d like assistance exploring the available options, please contact us through the in-app chat or at support@formula.care. Our team would be glad to help.
Good Plan
Yes I was really interested in the Food Plan And Program Overall , I just don’t have the time to go Forward right now maybe later when I’m Settled 👍
13 October 2026
Reply from Formula
Thank you for your interest in Formula and for sharing your thoughts! We’re thrilled to hear the program caught your attention, and we completely respect your decision to wait until the timing is better for you. You’ll always be welcome to explore the program when your schedule allows. If you ever have questions, our team is available through the in-app chat or at support@formula.care. Wishing you all the best!
I am soon thankful for the refunds.
I am soon thankful for the refunds.. I cannot afford that kind of money on a regular basis...I didnt realise that was the case when I subscribed
13 October 2026
Reply from Formula
Thank you for sharing your experience and for your kind words about our team. We’re glad we could offer the assistance you needed and help put your concerns to rest. We know how important it is to feel heard and treated with consideration, and that’s the standard we strive to maintain. If you ever need further help, please contact us through the in-app chat or at support@formula.care. Take care, and thank you again for your kindness!
I’ve just started with Formula
I’ve just started with Formula, and so far I’m staying motivated. I have just returned from an overly indulgent holiday and appreciate the support of an app to assist me getting on track.
13 October 2026
Reply from Formula
It’s great to have you with us! A holiday is meant to be enjoyed, and there’s no need to make up for it afterward. We hope Formula provides practical guidance as you settle back into your usual routine. Thank you for choosing the app! Whenever you have questions, you can reach us through the in-app chat or at support@formula.care. Here’s to a positive and enjoyable experience ahead!
Reply from Formula
Thank you for taking a moment to share your experience! We’re pleased that our team could assist you so efficiently and leave you with a positive impression. We appreciate your feedback and the opportunity to help. If you ever have further questions, please contact us through the in-app chat or at support@formula.care. Take care!
Very good customer service
Very good customer service. Fast, friendly response to questions.
13 October 2026
Reply from Formula
Your kind words mean a great deal to everyone on our team! Knowing that we could make your experience a pleasant one is especially encouraging. We put genuine effort into making our support personal and attentive, and we're pleased that this came through in your interaction with us. Should you ever need a hand again, we're available through the in-app chat or at support@formula.care. Thank you for your trust!
I only used it once
I only used it once. It seemed fine, but I was already using the Simple app. It was too much work to do two
13 October 2026
Reply from Formula
It’s nice to know that Formula made a good first impression! We appreciate your feedback and completely respect your preference for keeping things manageable. Finding an approach that fits comfortably into your everyday life is important. Should you ever need assistance, please contact us through the in-app chat or at support@formula.care. Thank you again, and best wishes moving forward!
I was amazed with the very professional…
I was amazed with the very professional response I got when contacting Formula.com to cancel my subscription. They were prompt, friendly and efficient. Highly recommend this company.
13 October 2026
Reply from Formula
Thank you for such a generous recommendation! We’re delighted that our team left you with such a favorable impression. We believe that excellent customer service is built on kindness, professionalism, and genuine attention to each person’s needs, and we strive to reflect these values in every interaction. Your confidence in our service means a great deal to us. If you ever have questions, please contact us through the in-app chat or at support@formula.care. We sincerely wish you all the best!
Refund
Happy with the quick response. Charged me without notifying but agreed to refund.
13 October 2026
Reply from Formula
It’s good to know that your interaction with our customer service team was a positive one. We appreciate you taking the time to share your experience, including the aspects that caused concern. Your perspective is important to us, and we remain committed to providing attentive, professional support. Should you have any additional questions, our team is available through the in-app chat or at support@formula.care. Thank you again for your feedback!
I cannot believe how quickly my issue…
I cannot believe how quickly my issue was resolved and with very friendly service. I recommend this app to everyone even though I’m not currently using it. Thank you for a great experience.!
13 October 2026
Reply from Formula
Your recommendation is a lovely compliment, and we truly appreciate it! Knowing that the impression our team made has stayed with you means a great deal. We put genuine care into our conversations with users, and it’s encouraging to see that effort valued. Thank you for sharing your experience so warmly. Whenever you need to get in touch, you can find us through the in-app chat or at support@formula.care. Sending our very best wishes your way!
I was very appreciative with the way…
I was very appreciative with the way customer service handled me as a customer. They were able to understand my issue and they resolved it quickly.
12 October 2026
Reply from Formula
Thank you for sharing this lovely feedback! We know that reaching out for assistance isn’t always part of the experience anyone plans for, which is why we try to make those interactions as straightforward and comfortable as possible. Your review is a wonderful encouragement to everyone involved. If any questions come up in the future, our team is available through the in-app chat or at support@formula.care. We hope the rest of your experience with Formula is just as positive!
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