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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and unique appeal, often highlighting items that are difficult to find elsewhere. Many consumers appreciate the competitive pricing and the secure, protective packaging that ensures items arrive in pristine condition. The ordering process is frequently described as easy and efficient, with prompt communication and updates on delivery status. However, some customers experienced dissatisfaction with the delivery service, noting that some parcels took several weeks to arrive or were significantly delayed. A few people also mentioned issues with receiving products with incorrect plug types for their region.

What people talk about most

Product

Consumers find products to be positive, often describing them as unique, beautiful, and of great quality.... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the swift and reliable delivery,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products, describing... See more

Order

Reviewers highlight positive aspects of order. Customers are happy with the ease of ordering, quick delivery... See more

Based on these reviews

Rated 5 out of 5 stars

We've been looking for this particular pan for a while, and found it here for a really good price. Happy with the product, the delivery time and the ease of ordering.

Rated 5 out of 5 stars

Because I’m doing small repeat orders they are acted upon very quickly and efficiently and get to me without delay via FedEx. I am very happy to shop with Formadore.

Rated 5 out of 5 stars

I was sooo worried this was a fake company as they clearly were not in U.K. However when I contacted them via their website I got an instant response, I said I wanted to speak with them on the phone,... See more

Rated 5 out of 5 stars

Great customer service! Ordered a special glass - delivery was swift, updated frequently and arrived swiftly by FedEx. Glass was beautiful. So much so, awaiting delivery of a second one! Ver... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

We sell pretty things. We cooperate with more than 200 design-oriented brands and constantly increase our range for design lovers all around Europe and the world. Our main partners include Alessi, Menu, Normann Copenhagen, Eva Solo and many more brands well-known for the quality of their production materials and, most of all, the very ideas behind their products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

118 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service!

Great customer service!

Ordered a special glass - delivery was swift, updated frequently and arrived swiftly by FedEx.

Glass was beautiful. So much so, awaiting delivery of a second one!

Very much recommend this company.

2 April 2026
Rated 5 out of 5 stars

Great product for a good price

We've been looking for this particular pan for a while, and found it here for a really good price. Happy with the product, the delivery time and the ease of ordering.

24 March 2026
Rated 5 out of 5 stars

Absolutely fine, don’t worry!

I was sooo worried this was a fake company as they clearly were not in U.K. However when I contacted them via their website I got an instant response, I said I wanted to speak with them on the phone, I called and got straight through and the stock was checked. I placed the order online on the Monday and it arrived by FEDEX on the Thursday. Quicker coming from Poland than most of my GB orders. Service was excellent, product was excellent, and constant updates from FEDEX. I would use again, no problem. I don’t know why they try to look like a UK company as that creates suspicion where there needn’t be any. No duty charges, just a FEDEX delivery charge, which was very reasonable.
I’m a happy customer.

26 January 2026
Rated 3 out of 5 stars

Very slow response time

Very slow response time

23 January 2026
FormAdore LTD logo

Reply from FormAdore LTD

Dear Katharine,

Thank you for your feedback.

Just to keep the timing crystal clear: we received your message on Sunday at 7:45 PM and replied on Monday at 7:12 AM - that’s 11 hours and 27 minutes, including a Sunday evening, a full night, and the very early Monday morning.

In those 11 hours and 27 minutes, one could manage a good night’s sleep (and maybe a dream or two), recharge, and still wake up to find our reply already waiting in their inbox — even before the first coffee. We may not be faster than the speed of light, but we do our best to be faster than most Monday mornings.

We always do our best to respond as quickly as possible, even outside standard business hours - and... we’ll keep improving!

FormAdore Team

Rated 5 out of 5 stars

Delivery was fine

I think FedEx have pulled their socks up or I was just lucky, as my delivery of bowls was fine. I ordered on a Sunday and received my parcel on the Thursday. Very well packed, no breakages.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

very very slow delivery service.

very very slow delivery service.
customer service line barely works.

22 January 2026
Unprompted review
FormAdore LTD logo

Reply from FormAdore LTD

Hi Miae, thanks for your review — we’re sorry the wait tested your patience.

Delivery times vary by product and are always listed on the product page (no hidden surprises there). We ship as fast as humanly possible, because we know that waiting for beautiful things can feel veeery long.

Once the package leaves us, the courier takes over. Sadly, we don’t have a teleportation button… though we do chase, call, and send a bit of magic their way.

Our customer service team is always here via email, chat, and phone - and we’ll be happy to help if you’d like to reach out again.

Thanks for keeping us on our toes — feedback like this helps us get better.

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