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hers Reviews 7,259

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of use and user-friendly nature of the service, finding it simple to integrate into their daily routines. Several people have reported positive results with their treatments, including weight loss and improved skin, and value the knowledgeable and helpful providers who listen to their concerns. The convenience of online consultations and timely follow-ups are also frequently mentioned as benefits. However, some people were dissatisfied with various aspects. Issues have been raised regarding product quality, with some experiencing problems or changes in packaging. A number of customers have also faced challenges with customer service, citing slow response times, unhelpful interactions, and difficulties with refunds or account deletion. There are also concerns about medication effectiveness, with some not seeing anticipated results or experiencing side effects, and others feeling their specific medical needs or previous treatment information were not adequately addressed.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express dissatisfaction,... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers reported great results, including... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences, noting that... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the app as intuitive, easy... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express disappointment, citing issues like... See more

Based on these reviews

Rated 4 out of 5 stars

My hair stopped falling out after two bottles however I paid for another last week and just got my shipment…? It went from elegant classy nice bottles for the pill to the cheapest you could possibly f... See more

Company replied

Rated 4 out of 5 stars

The communication is very good and they reply to questions immediately. Instructions are clearly written. The needles are not great. I have had a few break when drawing up the med ( and I am a d... See more

Company replied

Rated 4 out of 5 stars

First shipment arrived as promised. There was a problem with the second shipment but after chatting with customer service they both answered and took care of the problem right away. Would use this com... See more

Company replied

Rated 4 out of 5 stars

My medication came on time and the instructions were easy to follow. However I find it strange I can't log my doses on the app. In the habit section I have Water, Sleep, nutrition, and movement. Why d... See more

Company replied


Company details

  1. Online Pharmacy
  2. Hair Product Store
  3. Mental Health Service
  4. Online Prescription Medication Vendor

About hers

Written by the company

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.

Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.

We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.

Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.

hers

Written by the company

Hers is a women’s wellness company giving women convenient and affordable access to their everyday health products.
Hers wants to free women from traditional health issues and structures that hold us back from being our best selves. Hers has created a convenient and affordable way for women to challenge her most basic issues – sexual health, acne, aging, and hair loss. Shop hers for effective, prescription health products, take an online assessment, and get connected to a doctor who will prescribe your treatment. The products are promptly mailed to your door. Enjoy the freedom to access birth control, Addyi® for low libido, tretinoin cream for acne and anti-aging, and more from hers.

Hers Company Guarantees

From licensed medical practitioners available on your schedule, to highly affordable health & wellness product offerings, hers guarantees accessible solutions; you can’t have one without the other.

We offer direct, immediate access to physicians and treatment offerings with no minimizing of your concerns and an expedient delivery process. All of our doctors are licensed and board certified. Every prescription is reviewed by your doctor, who you can consult with on our HIPAA-compliant messaging platform 24/7. All products are offered at 50-80% off retail cost. We can ship all orders to a PO box. If your order is lost, stolen or incorrect, we will do our best to replace it. All submitted user photos and information is private and never shared for promotional purposes.

Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
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2-star
1-star

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Rated 4 out of 5 stars

I’m still losing hair

I’m still losing hair. Maybe lately not as significant as before. I believe in the process and commitment I have for this solution.

18 April 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 5 out of 5 stars

Everything is running smoothly and…

Everything is running smoothly and knowing I can reach out with any questions is great to have.

18 April 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 4 out of 5 stars

Although you couldn't prescribe my…

Although you couldn't prescribe my current mental health medication, the doctor prescribed something else and helped guide me tapering off the previous medication.

18 April 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 5 out of 5 stars

great

No problems so far

18 April 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!

The Hims & Hers Team

Rated 1 out of 5 stars

Do not

Do not, I beg you, do not use this site. What a scam. They will not give you a price on the meds you are looking for until you pay the $149.00 consultation fee. I was then sent to the site where you can see if you are eligible. Whoever, is reading this they want to charge $1800.00 for an injectable!!! Go anywhere else and save your money. If you just want to know how much the wegovy tablets are, they are 149.00 a month and don’t work very well, but give you gas. There you go, you have now saved 149.00 that they refuse to refund. Plus, you cannot speak to a live person or even a bot, you have to wait 4 hours to be told by a “nurse” you’re not getting a refund. Am I ignorant thinking I could maybe get a cheaper price? Yes, I am, and to end my rant, I use an injectable for chronic pain not weight loss. It’s a miracle drug, my insurance will not cover this medication because it also helps you lose weight. My friends if you are looking for a GLP-1 I beg you. Go somewhere else. This is a scam.

18 April 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.

The Hims & Hers Team

Rated 5 out of 5 stars

So far

So far, I appreciate the check in..I haven't yet but I do see a few pounds dropped..

18 April 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 2 out of 5 stars

I have not lost any significant weight

I have not lost any significant weight. I will not renew my order.

18 April 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.

The Hims & Hers Team

Rated 4 out of 5 stars

Thankful for med options

It took a minute to move from injection to oral weight loss meds and doing well with regimen. It’s really nice not to have to exclusively rely on insurance to get my medical care.

8 April 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 4 out of 5 stars

It has been a good experience

Ithas been a good experience so far. They started me off on a very small dose to help reduce or remove all the side effects people can have on a glp-1. In 6 weeks I have lost 15.6 pounds. I did receive a bottle that was not sealed properly and they refunded my money for that bottle immediately. The app is easy. They have lots of videos and information and support. The injections are easy and the plan works. I was already eating good, and excersicing, but the help with the glp-1 is finally allowing me to loose weight.

18 April 2026
Unprompted review
hers logo

Reply from hers

Hi Tina-Marie,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 5 out of 5 stars

Accessible, Efficient, and Patient-Centered Care

I greatly appreciate the 24/7 access to educational materials and the availability of support whenever needed. Furthermore, I value that the approach to my care has been judicious, avoiding unnecessary medical visits. My relationship with hers began on February 11 and it has been wonderful since.

18 April 2026
hers logo

Reply from hers

Hi Lisa,

Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!


The Hims & Hers Team

Rated 3 out of 5 stars

I know everyone’s experience is…

I know everyone’s experience is different but I’m waiting to get rid of the food noise everyone talks about when on a glp1. I haven’t really gotten to that point. I have not lost any significant weight. I’m trying to be patient. I’m on Week 10.

18 April 2026
hers logo

Reply from hers

Hi Ana,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

Scam

Scam! They charge more for their membership than the cost of the drugs literally anywhere else - and then you still pay top dollar for the drugs.

18 April 2026
Unprompted review
hers logo

Reply from hers

Hi Angela,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers.

The Hims & Hers Team

Rated 5 out of 5 stars

It’s a slow process

It’s a slow process, but I am enjoying the ride. I’ve had a few side effects..
I believe..but nothing that is not tolerable.. so thanks for checking in. I appreciate you doing this..because I feel that I’m not doing a program by myself. Thanks again.
Marlene B

17 April 2026
Unprompted review
hers logo

Reply from hers

Hi Marlene,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 4 out of 5 stars

Everything is great minus the mobile…

Everything is great minus the mobile app for iphone, it is 90% of the time a white screen. absolutely nothing. I have to go to the PC or laptop - unable to use mobile app.

17 April 2026
Unprompted review
hers logo

Reply from hers

Hi,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

One of the shadiest companies I've ever dealt with

Their customer service takes forever to get back to you. And you can't delete your account without jumping through hoops. I was promised a refund and then the support said no. I never received the service. They also overcharge. They have a useless membership fee + the medication. I just want out. I will never use this service nor recommend it to anyone. There are so many services out there that do not have hidden fees and misleading advertising.

16 April 2026
Unprompted review
hers logo

Reply from hers

Hi,

We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

We’ve requested further information to locate your account, so we can look into this as quickly as possible.

We look forward to hearing back from you soon.

The Hims & Hers Team

Rated 1 out of 5 stars

False advertisement

I wanted Wagovy they put me on 2 other medication. With a complicated pill schedule and meal plan. They did false advertisement. Then gaslight you when state you gaining weight by saying you are not going by the plan because you are gaining weight.

17 April 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.

The Hims & Hers Team

Rated 4 out of 5 stars

Quick response time to questions.

It is nice that when I have a question about the reaction to a medicine that I get a fairly quick answer.
I did not have a good reaction to a drug and I was able to say that I was feeling unwell and the medicine was changed.

17 April 2026
Unprompted review
hers logo

Reply from hers

Hi Kathleen,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 3 out of 5 stars

I think I am gaining weight

I think I am gaining weight

17 April 2026
hers logo

Reply from hers

Hi Jaime,

We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.


We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.

The Hims & Hers Team

Rated 2 out of 5 stars

Not losing weight.

Not losing weight.

17 April 2026
Unprompted review
hers logo

Reply from hers

Hi Debra,

We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

We’ve requested further information to locate your account, so we can look into this as quickly as possible.

We look forward to hearing back from you soon.

The Hims & Hers Team

Rated 5 out of 5 stars

Hers have always been quickly to…

Hers have always been quickly to respond when messaging them about any problems that come up. I have always had great experience with hers as well.

16 April 2026
Unprompted review
hers logo

Reply from hers

Hi Laura,

Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!


The Hims & Hers Team

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