I sent in VHS and cam corder tapes to have the contents digitalized. The process was easy, I was kept alerted to each step, the tracking let me keep an eye on my videos in transit and digital videos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently sent in several rolls of APS film for digitization. Most rolls had been developed, but not all. FOREVER customer support reached out by text to let me know that a few of the rolls I sent ha... See more
Company replied
My computer was hacked and the repair technician said I needed to delete the Historian app and lose 25+ years of organized photos! Ultimately a solution was found. But I immediately called Forever t... See more
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Arerial Gildon at the Forever help desk was very friendly, patient, and assisted me in getting more discounts for my products. She also sent a follow-up email in case I needed further guidance. I appr... See more
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Company details
- Cloud Storage Service
- also in
- Media Company
- Photo Printing Service
- Photo Restoration Service
- Scrapbooking Store
About FOREVER
Written by the company
FOREVER is your #1 trusted source for digitization, cloud storage, printing, and more. We're a one-stop shop for all of your memories.
Contact info
United States
- 1-888-367-3837
- support@forever.com
- forever.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality product and great customer…
Good quality product and great customer service.
31 July 2026
Reply from FOREVER
Thank you for your wonderful review! We’re so glad to hear you’re pleased with the quality of your product and the customer service you received. We truly appreciate you choosing FOREVER!
The scrapbook pages looked great in my…
The scrapbook pages looked great in my Forever gallery. I just receives back my originals in perfect shape.. thank you.
30 July 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re thrilled to hear your scrapbook pages look great in your FOREVER Gallery and that your original materials were returned safely and in perfect condition.
We truly appreciate your trust in us to preserve your memories!
Everything is clear to understand
Everything is clear to understand, and I appreciate that.
30 July 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re glad to hear that everything was clear and easy to understand. We truly appreciate your support and are happy FOREVER could make the experience simple!
A good investment in shareable family history
I've only paid for the facial recognition service so far. It is a bit pricey, but it's worth it for the permanence. I was using Google Photos facial recognition, but they keep deleting my identified names and corrections! I can only ask my aging mother so many times who these people are, and there will be a time when she won't be there to ask.
28 July 2026
Reply from FOREVER
Thank you for sharing your experience with us. We’re glad to hear that FOREVER’s Facial Recognition service has given you a way to preserve those important names and connections for the future. We understand how meaningful it is to be able to identify the people in your family photos, especially when those memories become even more precious over time.
We’re honored that you’ve chosen FOREVER to help preserve those memories permanently. Thank you for trusting us with something so important!
I’m so happy with the quality and the…
I’m so happy with the quality and the speed with which my videos and recording s were treated
22 July 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re thrilled to hear you’re so happy with the quality of your digitized videos and recordings, as well as how quickly they were completed. We truly appreciate your trust in FOREVER to preserve your precious memories!
Well I was generally disappointed with…
Well I was generally disappointed with the quality of processing. I am guessing that since it was my first time that it was mainly my error. However, I wouldn't order prints again. I will continue to search for an online print place and see how it goes. My daughter was equally disappointed. I printed photos from our 2025 Italy trip and I will not use most of them. Once again I was new to this site and so I am sure I made mistakes. I am also used to being able to order different sizes and I think 4 by 6 is it.
25 July 2026
Reply from FOREVER
Thank you for sharing your honest feedback. We’re sorry to hear your first experience with FOREVER prints was disappointing, especially with photos from such a special trip to Italy. We understand how frustrating it is when your prints don’t turn out the way you hoped.
We appreciate you giving FOREVER a try, and we hope you’ll consider reaching out to our Client Care team support@forever.com if you have questions about preparing or ordering prints. We’d be happy to help make the process easier and help you get the results you’re looking for.
Genealogy Webinar
Good learning experience in the webinar on genealogy. Useful information.
18 July 2026
Reply from FOREVER
Thank you for your feedback! We’re so glad to hear you found the genealogy webinar informative and had a valuable learning experience. We appreciate you taking the time to share your feedback and hope you’ll join us for more webinars in the future!
Quick and easy to order and the updates…
Quick and easy to order and the updates on shipping are very helpful. The print quality is excellent.
19 July 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re thrilled to hear you found ordering quick and easy, appreciated the shipping updates, and were pleased with the excellent print quality. We truly appreciate your support and are happy FOREVER could provide a great experience!
Three books arrived and they were in…
Three books arrived and they were in perfect condition!
25 July 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re thrilled to hear all three books arrived in perfect condition. We truly appreciate your support and are so glad you’re happy with your order!
Software & support great -however
Software and support are excellent. Cost of product & printing is getting way too high. Been disappointed with the last several included crops…. Used to learn some great lessons-now it’s more pushing featured products that you “need” to buy. The content from the free kits have been a big disappointment… not sure the last time I D/L any or the Fri Freebies.
24 July 2026
Reply from FOREVER
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear you continue to find our software and support excellent, but we’re sorry that the rising costs and recent content offerings have left you disappointed.
We especially appreciate your comments about the included crops, free kits, and Friday Freebies. We understand that educational and inspiring content has always been an important part of the FOREVER experience, and your feedback about wanting more opportunities to learn rather than simply being encouraged to purchase products is valuable. We’ll be sure to share your feedback with the appropriate teams.
Thank you for being a longtime member of the FOREVER community and for helping us understand where we can do better.
I love Forever for their wonderful high…
I love Forever for their wonderful high quality products and professional team.
25 July 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear you love FOREVER’s high-quality products and professional team.
We truly appreciate your support and are grateful to have you as part of the FOREVER community!
Best Customer Support team ever
Recently sent in several rolls of APS film for digitization. Most rolls had been developed, but not all. FOREVER customer support reached out by text to let me know that a few of the rolls I sent had never been developed and thus could not be digitized.
They were so kind and suggested that when looking for a developer, to also see if the developer could produce the digital file as well vs having to do that separately.
FOREVER isn't just about taking your $$. They are ultimately about helping YOU preserve your precious memories!! HIGHLY RECOMMEND
15 July 2026
Reply from FOREVER
Thank you so much for sharing this wonderful experience! We’re thrilled to hear our team was able to catch the issue with your undeveloped APS film and provide helpful guidance for preserving those memories.
It means so much to hear that you felt genuinely supported throughout the process. We truly appreciate your trust and your enthusiastic recommendation!
Mixed review
The order was earlier than expected, that was nice. The books are usually very good quality. This time, one book was fine but the other had a printing issue where fine yellow lines ran across the lower part of each page. I have notified Forever and hopefully that will be resolved soon. I appreciated the 50% off sale.
22 July 2026
Reply from FOREVER
Thank you for your feedback! We’re glad to hear your order arrived earlier than expected and that you’re usually pleased with the quality of your books. We’re sorry, though, that one of the books had the yellow lines running across the pages. We appreciate you bringing this to our attention and our Client Care team will be able to get this resolved quickly for you.
We’re also happy to hear you were able to take advantage of the 50% off sale! Thank you for continuing to choose FOREVER.
Ability to reuse boxes.
I think the boxes should be reusable. New plastic envelopes could be mailed in an envelope and used to pack an existing box.
15 July 2026
Reply from FOREVER
Thank you for sharing this thoughtful suggestion! We agree that finding ways to make our digitization packaging more reusable could be a great way to reduce waste. We appreciate you taking the time to share your idea about mailing replacement plastic envelopes so the original box could be reused. We’ll be sure to pass this feedback along to the appropriate team for consideration.
My Ambassador
My Ambassador, Jennie Oosterhouse, helped walk me through the process of ordering your digital box and helped save me money during the process. Box arrived son after and was very self explanatory. Great job!
21 June 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Ambassador, Jennie was able to guide you through ordering your digitization box and help you save money along the way. We’re also glad the box arrived quickly and was easy to understand.
We truly appreciate your support!
Great quality and perfect for digital…
Great quality and perfect for digital scrapbooking. Easy to use.
13 July 2026
Reply from FOREVER
Thank you for your wonderful review!
We’re so glad to hear you’re enjoying the quality of our products and that they’re perfect for your digital scrapbooking projects. It’s great to know you find them easy to use. Thank you for choosing FOREVER!
Jasmine & Aerial have been AMAZING!!!
Jasmine & Aerial have been AMAZING!!!! I am a "forever" pun intended user of Artisan software as I direct The Anderson County Senior Citizens Program. I was hired when I was still a very active Creative Memories Consultant in 2007. Artisan has traveled with me through every computer change I've ever been through working for county government! And once again we've had a computer change & between James in our County IT department & HOURS with Jasmine & Aerial, I will be able to return to work using Artisan to help make "for seniors by seniors" continuing to happen for our Anderson County Seniors!!! Thank YOU Forever Artisan for employing the very BEST friendly, knowledgeable, caring support staff on the planet!
29 July 2026
Unprompted review
Reply from FOREVER
Thank you for your incredible review!
We’re thrilled to hear that Jasmine and Aerial provided such outstanding support during your computer transition. It’s especially meaningful to know that Artisan has been part of your work with the Anderson County Senior Citizens Program since 2007, helping you create projects for seniors, by seniors. We’ll be sure to share your kind words with Jasmine and Aerial they’ll be delighted to know the time they spent helping you made such a difference. Thank you for your continued trust in FOREVER and for the wonderful work you do for your community!
the agent was very knowledgeable and…
the agent was very knowledgeable and able to successfully resolve the issue.
18 July 2026
Reply from FOREVER
Thank you for your wonderful review!
We’re so glad to hear our Client Care team member was knowledgeable and able to successfully resolve your issue. Providing helpful, effective support is always our goal. Thank you for choosing FOREVER!
The final product when it arrived was…beautiful
The final product when it arrived was absolutely beautiful. The book was very professional looking and wonderful. However, the platform is not user friendly at all. It required help from the consultant in order to do any portion of. the work. She sat by my side for most of the time i worked so that i could get the book made. I'm glad to have used the platform but am not certain that I will ever use it again as it was so difficult to use.
12 July 2026
Reply from FOREVER
Thank you for sharing your thoughtful feedback. We’re thrilled to hear that your final book turned out absolutely beautiful and that you’re happy with the professional quality of the finished product.
We also appreciate your honest comments about the platform experience. We understand how important it is for the creation process to feel intuitive and accessible, and we’ll share your feedback with our team as we continue improving.
We’re grateful for the support you received from your Ambassador and appreciate you giving FOREVER the opportunity to help bring your project to life.
I love this product
I love this product. My picture books always turn out really nice as long as I am diligent and make sure I haven’t made any errors in spelling, etc or left text boxes that I don’t want on the page. I do wish the software was a little bit more intuitive. I feel like I need a class in how to use it.
27 June 2026
Reply from FOREVER
Thank you so much for your thoughtful feedback! We’re thrilled to hear you love the product and that your picture books turn out beautifully. We appreciate your comments about the software experience and understand that having more intuitive tools and guidance can make the creative process even easier.
We’ll share your feedback with our team as we continue working to improve the experience. Thank you for being part of the FOREVER community!
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