DO NOT RENT FROM THESE PEOPLE!
DO NOT — I REPEAT — DO NOT RENT UNITS FROM THESE PEOPLE.
THEY HAVE MANAGED TO REMOVE ALL OF THEIR BAD REVIEWS AND LEAVE FAKE 5 STAR REVIEWS!
They lure you in with promises of high standards, great management, and premium facilities. But the reality once you’ve signed the lease and paid your deposit is completely different.
I was only informed after signing that electricity would be charged separately, something that should have been made clear from the start. I signed my lease on 9th January and had no running water until 18th February. As a hairdresser, water is essential for my business, I literally could not operate.
There was also no central heating, despite it being advertised. The units are freezing. After ongoing complaints, they provided oil radiators, which are completely inadequate. I’ve had to rely on a blow heater, and my electricity bills are now far higher than what I pay at home for a family of three.
Communication is extremely poor. Emails regarding serious issues are ignored or take weeks to get a response.
We were also promised a garden, central heating, security etc, none of which have been delivered.
Because of this, I’ve suffered significant financial loss. I’ve had to cancel clients, lost regulars, and my professional reputation has been affected. I was even nominated for Business of the Year, but due to the stress, illness, and constant disruption, I missed that opportunity.
I am currently in a formal dispute and have had to withhold rent due to loss of income and the ongoing failure to provide a usable space. I’ve now sought legal advice, and I’ve been told my case is strong.
I am not alone, multiple tenants are experiencing the same issues, and we’ve had to come together to address this collectively.
This kind of treatment is unacceptable. Landlords should not be allowed to operate like this.
Do your research. Protect yourself.
It costs nothing to act with honesty and basic decency, yet clearly, that’s too much to ask here.
EDITED 4 DAYS LATER
*** It's so ironic after leaving my review, I’ve noticed a sudden influx of 5-star ratings, which honestly raises questions.
I want to make it clear, this is my genuine, personal experience. I viewed the property three separate times, and on each occasion I had someone with me who can confirm that at no point was I informed that electricity would be a separate charge.
As I’ve said before, I am not the only one who has had issues. We all talk, and I’m aware others have had similar experiences. Why some may feel hesitant to speak out or leave honest reviews, I can’t say, but I won’t be staying silent.
If people want change but are afraid to come together and speak out, then nothing will change. Complaining privately while doing nothing publicly makes no sense.
FURTHER UPDATE:
THEY SERVED ME WITH A 24HRS EVICTION NOTICE!
They initially offered me £300 towards the rent I paid in January. However, I am entitled to a full refund, as the studio was not fit for purpose. In fact, they owe me a substantial amount.
I declined their offer and informed them that I would be proceeding with a solicitor, as they themselves suggested. Despite this, within a few days, they issued me with a notice for non-payment of rent, even though they still owe me for January.
It is unreasonable to expect rent payments when the premises lacked basic facilities, including running water. This forced me to cancel numerous client appointments, resulting in significant loss of earnings, while the property remained unfit for use. This is a clear breach of contract on their part.
I also believe their actions have been influenced by personal dissatisfaction with my reviews, which appears to have escalated the situation unnecessarily.
Despite everything, I have remained calm and professional throughout.
I'LL SEE THEM IN COURT!!!!