Forest Garden Reviews 

22,759
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,674 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting timely arrivals, helpful communication, and convenient tracking options. People consistently highlight the delivery staff for their politeness, friendliness, and willingness to go the extra mile, often carrying items to specific locations. Many consumers are also satisfied with the product quality, describing items as sturdy, well-made, and accurately described. However, some people mentioned issues with product quality, reporting warped panels, noticeable gaps, and flimsy materials. Reviewers also noted instances of splits in the wood and defective components upon delivery, with some products not being fit for purpose.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and friendliness of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising delivery drivers for their helpfulness,... See more

Product

Customers consistently note positive experiences with product quality, with many praising items like... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising products like trellises,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from my delivery driver. Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden,... See more

Rated 5 out of 5 stars

Kevin delivered our shed yesterday only a few days after we purchased on line with Forest Garden. Kevin was on time and carried each piece from his truck and stacked them neatly at the bottom of our... See more

Rated 5 out of 5 stars

Brilliant service throughout from ordering to delivery. A very nice lady contacted me to arrange the delivery at a time and date to suit. Loved the option of tracking delivery and arrived as predicted... See more

Rated 5 out of 5 stars

Kept updated from start to finish. Delivery guys Phil S and James so helpful and polite, they carried my trellis into the back garden , nothing was too much. Lovely to have friendly delivery staff... See more


Company details

  1. Garden Building Supplier

Written by the company

At Forest, we know a fair bit about fences; And sheds for that matter. In fact, we’ve been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you’ll find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores. From the forest to the doorstep – we’re a vertically integrated business We’re proud to be a British company using sustainable, British timber. The majority of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(22,759)

5,290 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery driver Andy W

Delivery driver Andy W
Andy asked where I wanted the shed took it to that place . Very professional and polite it was unloaded in no time .just hope the shed goes up as good as the delivery service.
Ordering was easy and it arrived quicker than I expected

30 July 2026
Unprompted review
Rated 5 out of 5 stars

My delivery driver was Alex Hibbert

My delivery driver was Alex Hibbert, what a jolly man, he asked to see where he could leave my order? Once shown he got on with the unloading of the truck and was very happy and extremely careful whilst so, he kept us updated with what he was up to and did not rush to unload. Alex was friendly but professional in his approach and I am very grateful to him for the care he took in doing his job.
Thank you. 5 stars

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery driver was Steve M

Delivery driver was Steve M. Steve was very professional and polite, he made sure delivery was all secure and placed where I asked until we was able to build the shed. Thanks Steve M - defo the best delivery driver.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Forest Garden Hanbury which I…

Bought a Forest Garden Hanbury which I was so pleased with, the quality was excellent. Purchased a double one however sadly it wasn't fit for purpose. No issue with Forest Garden they arranged pick up and I ordered another Hanbury. Penko and Ed delivered it this evening, super helpful and friendly. They kindly put the new one down the side of the house to save me lugging it. All round an excellent service from this company and I can highly recommend them. Will absolutely use them again.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was on time

Delivery was on time, Roy was extreemly helpfully
A bit of an awkward cottage garden but manged it very well. Very polite
Sent him off with a lolly to cool him down

29 July 2026
Unprompted review
Rated 4 out of 5 stars

Andy, the driver

I have already done a review for the purchasing of the shared and when they were going to deliver. This is about the driver Andy who did a fantastic job, absolutely amazing, came and dropped it exactly where I needed it, absolutely splendid job

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivered on time, Parmjeet the driver was very polite and treated the property with care and put the shed where I asked. Happy to recommend this company 👍

29 July 2026
Unprompted review
Rated 2 out of 5 stars

17th July notified company of twisted…

17th July notified company of twisted wood, 29th July and still waiting to hear when replacement wood will be delivered. Complaint phone line constantly busy, emails taken over a week to be answered.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt, professional and very helpful (Kevin).

Very pleased with shed, and build quality, just need to put it together now.... 😃

29 July 2026
Unprompted review

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