I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
Company replied
Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After a a couple of years of owning my…
After a a couple of years of owning my FAQ 102 and paying for the plan, really grateful for the ease to make an claim and Danny’s support when the device was making a rattling sounds and disconnecting from the App during use.
Thanks Danny for your support to make it painless to address and replace!
25 January 2026
Unprompted review
Reply from FOREO
Dear Sandra,
Thank you for sharing your experience!
We’re glad to hear that Danny made the process of addressing your FAQ 102 issue smooth and painless. It’s wonderful to know that our support and the ease of making a claim helped resolve the rattling and app connection issues.
Kind regards,
FOREO CC
Great devices and amazing customer service
I am on my second Foreo device, they deliver on their promise and have an amazing responsive customer service to help when you need. They stand behind the quality of their product and offer a generous warranty up to 10 years!
25 January 2026
Unprompted review
Reply from FOREO
Dear Maura,
Thank you for your fantastic feedback!
We’re thrilled to hear that you’re enjoying your second FOREO device and that our customer service has been helpful and responsive.
It’s great to know you appreciate the quality we stand behind and our extended warranty.
Kind regards,
FOREO CC
Excellent Customer Service
My daughter gave me the Luna 4 for Christmas and within two weeks it stopped working. It wouldn’t charge or turn on. I emailed FOREO and the warranty claim was processed very quickly. Danny was an absolutely pleasure to deal with! Will continue to buy from this company!
26 January 2026
Unprompted review
Reply from FOREO
Dear Karin,
Thank you for sharing your experience!
We’re so glad to hear that Danny was a pleasure to work with and that your warranty claim was handled quickly.
It’s wonderful to know you’re happy with our service and that you’ll continue choosing FOREO.
Kind regards,
FOREO CC
The Customer service person Kathy
The Customer service person, Kathy, was very accommodating and helpful. There was no stress with anything and she was friendly, to boot! I would recommend Foreo to anyone who is interested.
22 January 2026
Unprompted review
Reply from FOREO
Dear Deb,
Thank you for your wonderful feedback!
We’re delighted to hear that Kathy provided such friendly and helpful support.
It’s fantastic to know your experience was stress-free, and we truly appreciate your recommendation of FOREO.
Kind regards,
FOREO CC
Nady was excellent!
Nady was excellent at helping me with my order. Great products, great customer service.
26 January 2026
Unprompted review
Reply from FOREO
Dear Courtney,
Thank you for your kind words!
We’re thrilled to hear that Nady provided excellent support and that you’re happy with both your order and our products. We’ll be sure to pass on your praise!
Kind regards,
FOREO CC
They solved my problem with a device…
They solved my problem with a device within the warranty period. Now waiting to receive the replacement.
23 January 2026
Unprompted review
Reply from FOREO
Dear Jenny,
Thank you for your feedback!
We’re glad to hear that your issue was resolved quickly within the warranty period and that your replacement is on the way. We appreciate your patience and your trust in FOREO.
Best regards,
FOREO CC
Got a new foreo replacement after almost 2 years
I got my Foreo almost 2 years ago and it is suddenly not working anymore. Luckily, I still have my warranty and Danny has helped me to work through the process really quickly! I'm now waiting for my replacement now! First time I see profuct's warranty is helpful:) I don't have to pay for another $400 machine anymore.
23 January 2026
Unprompted review
Reply from FOREO
Dear Minh,
Thank you for sharing your experience!
We’re so happy to hear that Danny was able to assist you quickly and that your warranty made the process smooth and stress-free. It’s great to know you’re getting your replacement without any extra cost, and we really appreciate your trust in FOREO.
Warm regards,
FOREO CC
I really appreciated how fast customer…
I really appreciated how fast customer service responded. Danny is friendly, patient, and made the whole process easy.
22 January 2026
Unprompted review
Reply from FOREO
Dear Porntida,
Thank you for sharing your experience!
We’re so glad to hear that Danny could assist you quickly, patiently, and in a friendly way, making the whole process easy for you. Your kind words mean a lot to the team.
Best regards,
FOREO CC
The Foreo devices are great
The Foreo devices are great. Unfortunately I had a small issue with mine but Tibor from customer services sorted it so quickly and was so friendly to deal with. So refreshing when customer services these days are often useless at solving problems! Thank you Tibor and Foreo
23 January 2026
Unprompted review
Reply from FOREO
Dear Chelsee,
Thank you so much for your lovely feedback!
We’re thrilled to hear that Tibor could assist you quickly and in such a friendly way. It’s wonderful to know that your experience restored your faith in customer service. We really appreciate you taking the time to share this and for trusting FOREO.
Warm regards,
FOREO CC
Reply from FOREO
Dear Sim,
Thank you for your kind feedback!
We’re delighted to hear that our team could provide friendly and quick responses to your concern. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
Best regards,
FOREO CC
Great customer service
I bought the FAQ 202 mask, and after about a month I experienced an issue with charging. I contacted the company under warranty to ask for help.
Patrick supported me in the fastest and most comfortable way possible. After a short exchange, he quickly arranged a replacement for the mask.
Thank you so much for such a human-centered approach and for resolving the issue so efficiently. Great customer service!
23 January 2026
Unprompted review
Reply from FOREO
Dear Oksana,
Thank you so much for sharing your experience!
We’re thrilled to hear that Patrick was able to assist you quickly and smoothly, and that your issue was resolved efficiently. Providing a human-centered and effective support experience is very important to us, and your kind words mean a lot to the entire team.
We’re glad you’re happy with your FAQ 202 mask and with our service!
Warm regards,
FOREO CC
friendly, fast, efficient
friendly, fast and efficient response from Nady
23 January 2026
Unprompted review
Reply from FOREO
Dear ND,
thank you for your kind feedback!
We’re very happy to hear that you had a friendly, fast, and efficient experience, and we’ll be sure to pass your compliments on to Nady. Your satisfaction means a lot to us.
Best regards,
FOREO CC
Absolutely exceptional support - truly exemplary
My Foreo Luna 4 unfortunately stopped working after two years, and even though the warranty had expired, Foreo's support team was very accommodating, which I found absolutely exceptional.the support team responded extremly understanding and friendly in record time - within an hour! Very impressive!
22 January 2026
Unprompted review
Reply from FOREO
Dear Cem,
thank you so much for taking the time to share such a wonderful review.
We’re truly delighted to hear that our support team was able to assist you promptly and with understanding, even after the warranty period had ended. Providing friendly, empathetic, and efficient support is very important to us, and your feedback means a great deal to the entire team.
Thank you for your trust and for being part of the FOREO community.
Warm regards,
FOREO CC
Amazing Service
I was very fortunate to receive after-sales assistance from Lucija and her team. The warranty process went smoothly, and I received my replacement products in just three days — amazing! Lucija was highly experienced, solved my problem
efficiently, and responded to me promptly.
21 January 2026
Unprompted review
Reply from FOREO
Dear Eva,
Thank you so much for sharing your experience! We’re delighted to hear that Lucija and our team were able to assist you so efficiently and that your replacement arrived in just three days.
It’s wonderful to know that the warranty process was smooth and that Lucija was able to solve your issue promptly. We’ll make sure to pass along your kind words to her — she’ll be thrilled!
We truly appreciate your feedback and hope you continue enjoying your FOREO products.
Kind regards,
Danny
Super responsive
Super responsive
Problem resolved without issue
Very friendly
21 January 2026
Unprompted review
Reply from FOREO
Dear Luis,
Thank you for your feedback! We’re thrilled to hear that your issue was resolved quickly and smoothly, and that you had a positive experience with our team.
We truly appreciate your kind words and are glad we could help!
Kind regards,
FOREO CC
I got the device
I got the device, it doesn’t work and I contact FOREO team. Taylor was trying to help me troubleshoot and still doesn’t work then he show me how to fill in the warranty form to get the new one. After filled in the form, Pamela quickly solved my issue and I just got the new device is working perfectly. This is good product to try and very good customer services. Thanks and appreciated for your support Taylor and Pamela
15 December 2025
Unprompted review
Reply from FOREO
Dear Kim,
Thank you so much for sharing your experience with us.
We’re really sorry to hear that your device didn’t work initially, but we’re very happy to know that our team was able to turn things around for you.
It’s great to hear that Taylor supported you with troubleshooting and guided you through the warranty process, and that Pamela was able to resolve the issue quickly so you could receive a replacement device that’s now working perfectly. We’ll be sure to pass along your kind words to both of them.
Thank you for your patience, trust, and for recognizing our customer care efforts. We’re glad you’re enjoying the product now and truly appreciate your support.
Wishing you many great experiences with your FOREO device.
FOREO CC
I just bought Luna 4 and the plastic…
I just bought Luna 4 and the plastic box it came in was broken and cracked. For such an expensive product why is the quality of the box so poor. Is it possible to send another box for storage? I just tried the product but very disappointing the storage box cracked and broken on arrival. I would advice upgrading the quality of the box.
I have been intouch with your the live chat, either the product is faulty or its not possible to change the massage settings on the app. I defaults back to 1 every time and as you are aware its not possible to use the massage without the app. I am considering returning the product for one that does not force me to use a app to get a massage. Or else the device I purchased does not work very well
21 January 2026
Unprompted review
Reply from FOREO
Dear Mari,
Thank you for sharing your feedback. We’re very sorry to hear that your LUNA™ 4 arrived with a damaged storage box. We completely understand how disappointing this must be, especially for such a premium product.
Please reach out to our customer support team with your order details, and we’ll do our best to assist you and explore a replacement option for the box. We also appreciate your suggestion about upgrading the box quality and will pass it along to our team for consideration.
Thank you for your patience and understanding.
Best regards,
FOREO CC
Great product - too many ads
I have had FOREO products for years and recently purchased the Luna 3 Plus.
The product itself is great, but every time you log into the app, you are surfaced a 5 second ad. You then land on the main page which has a second ad.
For a product that also promotes wellness, its frustrating to be upsold/sold to each time I want to use one of the specific features on my device, such as the massage function (which is one of the main reasons I purchased it).
20 January 2026
Unprompted review
Reply from FOREO
Dear Julia,
Thank you for taking the time to share your honest feedback and for being a long-time FOREO user. We’re really glad to hear that you’re enjoying the LUNA 3 Plus itself and its features, especially the massage function.
That said, we completely understand your frustration regarding the in-app ads. But that's why they can be closed in the top-right corner.
Your feedback is very valuable to us, and we’ll be sure to pass it along to our app and product teams for review. Improving the overall user experience is important to us, and insights like yours help guide those improvements.
Thank you again for your loyalty and for sharing your thoughts so openly. We truly appreciate it.
Kind regards,
FOREO CC
My problem was solved fast and the…
My problem was solved fast and the client service was nice and reactive to all my questions and gave me all information needed.
20 January 2026
Unprompted review
Reply from FOREO
Dear Ekaterina,
Thank you for sharing your feedback!
We’re happy to hear that your issue was resolved quickly and that our customer service team was responsive, helpful, and provided all the information you needed.
We truly appreciate your kind words and are always here if you need any further assistance.
Kind regards,
FOREO CC
Danny made my item replacement process…
Danny made my item replacement process really smooth and she dealt with it in a very timely manner !
19 January 2026
Unprompted review
Reply from FOREO
Dear Jamie,
Thank you for your feedback! We’re delighted to hear that Danny made your replacement process smooth and handled everything in a timely manner.
Your kind words are truly appreciated and will be shared with her. If you need any further assistance, we’re always here to help.
Kind regards,
FOREO CC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.