I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
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Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smoothly
Everything went smoothly, I was asked to share a photo of disassembled device and next day my claim was approved. Pleasure to buy from a company with such level of customer support.
11 March 2026
Unprompted review
Reply from FOREO
Dear Alina,
Thank you so much for your kind words! We’re really happy to hear that everything went smoothly and that your claim was approved quickly. Our team always strives to make the process as simple and efficient as possible, so it means a lot to know you had a positive experience with our customer support.
It was truly a pleasure assisting you, and we appreciate your trust in our company. If you ever need anything in the future, we’ll be here to help.
Have a wonderful day!
FOREO CC
My FOREO Bear Eyes & Lips started…
My FOREO Bear Eyes & Lips started malfunctioning after about two years. I reached out to customer support and was genuinely impressed by how smoothly everything was handled. Danny was extremely helpful, responsive, and guided me through the warranty process step by step, making everything easy and straightforward. Excellent customer service.
5 March 2026
Unprompted review
Reply from FOREO
Dear Agata,
Thank you so much for sharing your experience with us.
We’re sorry to hear that your FOREO BEAR Eyes & Lips started malfunctioning, but we’re really glad you reached out to our support team. It’s wonderful to hear that Danny was able to assist you and guide you through the warranty process in a clear and smooth way.
Providing helpful, responsive, and straightforward support is very important to us, so your kind words truly mean a lot. We’ll be sure to pass your feedback along to Danny as well.
Thank you again for your trust and for taking the time to leave this review. Have a lovely day!
FOREO CC
Great customer service experience from Vietnam
My ISSA mini 2 suddenly stopped working even though it was still within the 2-year warranty. I’m from Vietnam and contacted Foreo support to ask about it.
Even though I bought the brush from an individual seller and not an official store, they still honored the warranty and sent me a replacement.
Big thanks to Marko for the help and for making the whole process smooth and easy. I really appreciate the support!
10 March 2026
Unprompted review
Reply from FOREO
Dear Vo,
Thank you so much for sharing your experience! We’re really happy to hear that everything went smoothly and that the warranty process was resolved quickly.
It means a lot to us that you took the time to highlight the support you received, and we’ll be sure to pass your kind words along to Marko. Our goal is always to make the process as easy and pleasant as possible for our customers, so it’s wonderful to know we could help.
If you ever need anything else, we’re always here for you.
Have a lovely day!
FOREO CC
Professional support. I really recommend
I recently experienced an issue with my Foreo device, and the support I received was truly exceptional. The team handled my case with great professionalism, efficiency, and kindness. They were very supportive, making the entire process smooth and stress‑free. I am very satisfied with the assistance I received and genuinely appreciate their dedication to customer care. I highly recommend Foreo’s support team for anyone who may need help in the future. And I feel really safe, I am sure that I will buy next devices from Foreo
9 March 2026
Unprompted review
Reply from FOREO
Dear Justyna,
Thank you so much for your wonderful feedback!
We’re truly happy to hear that your experience with our support team was smooth, professional, and stress-free. Providing helpful, efficient, and friendly assistance is always our goal, so it’s very rewarding to know that we were able to support you when you needed it.
We especially appreciate your trust in FOREO and your recommendation. Knowing that you feel confident purchasing future devices from us means a lot to our team.
If you ever need any help or have questions in the future, we’ll always be here for you.
Have a lovely day!
FOREO CC
Customer Service is incredibly easy!!
Customer Service is incredibly easy!!! You can tell that they actually care about there customers!!! Danny thank you so much for everything you have done for me!!! I have never been treated so well ever and I truly appreciated it!!
Hope you have a great day Danny you deserve it..
Crystal
7 March 2026
Unprompted review
Reply from FOREO
Dear Crystal,
Thank you so much for your wonderful review and your kind words. It truly means a lot to hear that you had such a positive experience with our customer service.
We’re very happy that we were able to assist you, and your appreciation is greatly valued. Thank you again for taking the time to share your feedback.
Wishing you a lovely day as well!
Best regards,
FOREO CC
FOREO love
Quick responses, super kind and understanding about the situation and quick solution!
28 February 2026
Unprompted review
Reply from FOREO
Dear Paulina,
Thank you for your lovely review! We’re very happy to hear that you had a positive experience with our team and that the issue was resolved quickly.
Your kind words truly mean a lot to us. If you ever need any assistance in the future, please feel free to reach out.
Best regards,
FOREO CC
Excellent customer service
Excellent customer service: clear, prompt, and highly effective. I’ve been a loyal Foreo customer for a long time and have purchased several of their devices over the years, never experiencing any issues. When I recently encountered a problem, I contacted customer support and received a quick response that was both attentive and genuinely helpful. This experience only strengthened my trust in the brand and confirmed my loyalty to Foreo.
Thanks Tibor!!
7 March 2026
Unprompted review
Reply from FOREO
Dear Marta,
Thank you for your wonderful review and for being such a loyal FOREO customer. We’re truly happy to hear that you’ve had a great experience with our devices over the years.
It’s especially nice to know that when you needed assistance, our support team was able to provide prompt and helpful service.
Your trust and loyalty mean a lot to us.
FOREO CC
Best regards,
There customer service is spot on
There customer service is spot on, very quick response time to my problem. I was able to chose another device, sent in a few days. I chose the faq red light panel and I'm loving it. Thanks Foreo
23 February 2026
Unprompted review
Reply from FOREO
Dear Lorraine,
Thank you for your kind review!
We’re very happy to hear that you had a positive experience with our customer service and that the response time met your expectations. It’s also wonderful to know that you’re enjoying your FAQ red light panel.
If you ever need any assistance, please feel free to reach out — we’re always here to help.
Best regards,
FOREO CC
Long time satisfied customer!
I have purchased and used multiple products over the past 3 years and for the first time I had a problem and contacted Foreo for help.
What a surprise!
I received friendly professional help that solved my problem immediately. Even better. . . they even followed up the next day to confirm everything was working properly.
I recommend FOREO 100%. Great Company to work with!
27 February 2026
Unprompted review
Reply from FOREO
Dear Judy,
Thank you for your wonderful review and for being a loyal customer over the past 3 years. We’re truly happy to hear that when you needed assistance, our team was able to provide friendly and professional support and resolve the issue quickly.
It also means a lot to know that the follow-up made a positive difference. Your recommendation and trust in FOREO are greatly appreciated.
Best regards,
FOREO CC
I had an issue with my FAQ 302
I had a minor issue with my device, as it wasn’t working properly. I reached out to the customer support team, and after receiving very clear and informative instructions from Danny, I sent a video showing the defect in the product.
Everything was handled smoothly, and it was confirmed that they would assist me with resolving the issue. Overall, I had an excellent experience with the support team.
2 March 2026
Unprompted review
Reply from FOREO
Dear Varvara,
Thank you for taking the time to share your experience and for the wonderful review!
We’re glad to hear that our support team, especially Danny, was able to assist you with clear and helpful instructions. Providing smooth and efficient support is always our priority.
If you need any further assistance in the future, please don’t hesitate to reach out — we’ll be happy to help.
Best regards,
FOREO CC
Foreo FAQ202 could have done better
There is a lot of hype about the Foreo FAQ202. Some things it does well. Skin does look a lot better and feel better. The FAQ202 is easy to use and there are lots of pre-program treatments that you can choose from.
On the negative side, the FAQ202 is too small to fit properly over the entire face. It is like wearing a mask that is too small. The pieces at the nose are uncomfortable and either slip on the face, or press on your nostrils in a way that makes it impossible to breathe. It does not hold a battery charge well at all I have to charge it after every two treatments.
I do feel that for the price of the product and the additional monthly charge, Foreo could have done better.
20 January 2026
Unprompted review
Reply from FOREO
Dear Robyn,
Thank you for sharing your detailed feedback on the Foreo FAQ202. We really appreciate hearing both the positives and the areas where the device could improve.
We understand your concerns about the fit and comfort, as well as the battery life — your experience is important, and feedback like yours helps us work on improvements for future products.
If you’re experiencing battery issues, we recommend contacting our support team so we can assist you and ensure your device works as expected.
We truly appreciate your honesty and your support of Foreo products.
FOREO CC
Prompt customer service
My Foreo device had an issue with the battery life shortly after purchase. I contacted Foreo's customer service and the response from Danny was prompt, professional and helped resolve the issue quickly.
26 February 2026
Unprompted review
Reply from FOREO
Dear Wendy,
Thank you for sharing your experience.
We’re glad to hear that Danny was able to assist you promptly and professionally, ensuring your battery issue was resolved quickly. It’s important to us that our customers receive efficient and reliable support.
Thank you for choosing FOREO.
Kind regards,
FOREO CC
Good customer service
I have been using a Foreo facial cleansing device for years. Recently, I bought one at Costco with the best deal ever. Unfortunately, it stopped working after a short time. Despite the faulty manufacturing, I contacted Foreo through their website to request a replacement. They responded very quickly, and with Danny’s assistance, I was able to submit the required proof and claim a replacement product. The customer service was fast and reliable.
26 February 2026
Unprompted review
Reply from FOREO
Dear TA,
Thank you for sharing your experience with us.
We truly appreciate your long-standing trust in FOREO and are glad to hear that our customer service team was able to assist you quickly and efficiently.
While we’re sorry for the inconvenience caused by the faulty device, it’s great to know that the replacement process was smooth and reliable.
Kind regards,
FOREO CC
Appreciation for Excellent Customer Service
I wanted to thank you for your excellent customer service.
Although the laser device wasn’t the right fit for me, your support agent Danny was very patient, kind, and helpful throughout the process and assisted me with my refund. I truly appreciate the support and professionalism.
26 February 2026
Unprompted review
Reply from FOREO
Dear Naghmeh,
Thank you for taking the time to share your feedback.
While we’re sorry to hear that the laser device wasn’t the right fit for you, we’re very pleased to know that Danny was able to support you with patience, kindness, and professionalism throughout the refund process.
Your appreciation truly means a lot to us, and we’re grateful for your trust in FOREO.
Kind regards,
FOREO CC
Foreo is a brand I can trust
Foreo is a brand I like very much. I’ve had their products for quite some time and they have worked better than expected. Battery life is absurd. I’ve charged the Luna maybe twice in 2 years and use it daily. I recently had an issue with my Luna and I submitted a claim. Right away Danny contacted me from their customer service department and within a couple of days he resolved my issue. I am very satisfied with their products and customer service.
19 February 2026
Unprompted review
Reply from FOREO
Dear Maria,
Thank you for your continued trust and loyalty.
We’re delighted to hear that our products have exceeded your expectations, especially when it comes to performance and long-lasting battery life. It’s also great to know that your recent experience with our customer service was smooth and efficiently resolved by Danny.
Your satisfaction with both our products and support team truly means a lot to us. Thank you for choosing FOREO.
Kind regards,
FOREO CC
Great customer service from Pamela!
I own many FOREO/FAQ devices and have been very happy with all of them and never had an issue until now. I was very worried that the warranty process would be a hassle and/or come at a cost to me. Pamela was great to deal with and the warranty claim was processed with zero hassle. She responded to my questions quickly and with clarity and I feel confident continuing to purchase this brand. Thank you.
Carmen
25 February 2026
Unprompted review
Reply from FOREO
Dear Carmen,
Thank you very much for taking the time to share your experience.
We’re delighted to hear that you’ve been happy with your FOREO and FAQ devices over the years, and we truly appreciate your continued trust. It’s especially great to know that Pamela was able to make the warranty process smooth, clear, and hassle-free for you.
Your confidence in continuing to choose FOREO means a great deal to us. Thank you for your kind words and support.
Kind regards,
FOREO CC
Reply from FOREO
Dear Elham,
You’re very welcome!
We’re glad Pamela was able to help you. If you need anything else, don’t hesitate to reach out.
Best regards,
FOREO CC
Bought this for my daughter
Bought this for my daughter, it stopped functioning properly after a month. Rubbish, plus it was given top rating by a Guardian review.
21 February 2026
Unprompted review
Reply from FOREO
Dear Roger,
We’re sorry to hear about your experience.
If the device stopped functioning properly, please note that all our devices are covered by warranty. You can submit a warranty claim through our website, and our support team will be happy to review the issue and assist you with a solution.
Best regards,
FOREO CC
Reply from FOREO
Dear Maksymiv,
Thank you for your kind feedback!
We’re happy to hear you had a great experience with our service.
Best regards,
FOREO CC
Excellent!
So impressed with both the products, but also the customer service after I had an issue. Thank you for your help Nady!
24 February 2026
Unprompted review
Reply from FOREO
Dear Hanks,
Thank you so much for your kind feedback! We’re delighted to hear that you’re impressed with both our products and the customer service you received. Nady will be very happy to know her support made a difference.
If you ever need assistance again, we’re always here to help.
Best regards,
FOREO CC
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