Order was perfect, no issues. The only issue is the unknown of; Is it in stock? When will it ship? When should I receive it? The tracking number was useless and never updated so I thought it was n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ForfPartsGiant quickly delivered parts to enable me to refurbish my 22-year-old Ford Econoline work van and have it back in service with minimal downtime. The mounting hole pattern on the bumper... See more
Company replied
the order process was fast, the order status was updated in a proficient manner. This is not the first time I've placed parts orders with Ford Parts Giant. Sometimes I feel much more comforted knowi... See more
Had a problem with car alarm randomly going off. Research pointed towards a faulty hood latch. I didn't want an aftermarket replacement. Your oem latch was an exact fit, price was good, and problem s... See more
Company replied
Company details
Written by the company
FordPartsGiant has been selling Original Equipment Manufacturer Ford parts for over 20 years. We firmly believe in providing you with OEM Ford parts at the lowest possible prices. We have a highly skilled customer service team that takes extra effort to answer your calls and emails with the expertise you deserve.
Written by the company
Contact info
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy finding the part I needed and…
Very easy finding the part I needed and ordering the part. It was delivered in a very timely manner.
18 June 2026
Reply from FordPartsGiant.com
Hello Patrick,
We appreciate you taking the time to share your experience. Happy to hear everything was delivered on time. Hope everything continues to work out well for you! Thanks again Patrick!
Reply from FordPartsGiant.com
Hello Jerry,
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We’re always looking to improve, so your input is valuable and helps us do just that. Thanks again and your feedback is essential for improving our services.
No hassle. Easy to use
Easy to use and order. No issues. Total communication about status of my order from start to finish.
18 June 2026
Reply from FordPartsGiant.com
Hello Sean,
Our team works hard to maintain an intuitive order experience with many easy-to-navigate features such as interactive parts diagram, and Parts Question. Looking forward to helping you with future OEM parts needs! Thanks again Sean!
Right parts at a fair price
18 June 2026
Reply from FordPartsGiant.com
Hello Holly,
We appreciate you choosing us for your OEM parts needs. Offering fair pricing on genuine parts remains a top priority for us. Your support truly means a lot to our team. Thanks again Holly!
Reply from FordPartsGiant.com
Hello Dave,
We’re happy to know you had a positive experience. We focus on offering OEM parts with dependable fit, quality and fast shipping. Looking forward to helping you with future OEM parts needs! Thanks again Dave!
Everithing
18 June 2026
Reply from FordPartsGiant.com
Hello,
We appreciate you taking the time to share your experience. We’re committed to supplying OEM parts customers can trust. Looking forward to helping you with future OEM parts needs! Thanks again!
The new part ordered was bad straight…
The new part ordered was bad straight from the box but with it being a electronic part I would geuss theres no swapping it out with a new one.
18 June 2026
Reply from FordPartsGiant.com
Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order.
To ensure we can resolve issues, please create an RMA by following these quick steps:
On our website click on [Contact Us] and select [RMA] Defective — Choose this if the part is defective after installation.
Once your request is submitted, our team will review the details and assist you with the next steps as quickly as possible. Your feedback is essential for improving our services.
Wrong Part Sent!!!! Poor Customer Service
They sent me the wrong part and wouldn't refund or send me a new part. Waited weeks just to open up a package with the wrong part.
13 June 2026
Unprompted review
Delivered the wrong part
Delivered the wrong part the refused to exchange or refund my purchase. Will not use again and caution anyone else from using.
12 June 2026
Unprompted review
Reply from FordPartsGiant.com
Thank you for your feedback. The part you received is the correct OEM part for your order. The number stamped on the part is an engineering or casting number used during the manufacturing process, which is often different from the service part number used for ordering. While the numbers may not match, this does not mean the incorrect part was sent. We appreciate your feedback and hope this helps clarify the difference.
Reply from FordPartsGiant.com
Hello Manuel,
We appreciate you taking the time to share your experience. Reliability and proper fit are exactly what we aim to deliver. We look forward to helping you again in the future.
Sent wrong part and wouldn't allow…
Sent wrong part and wouldn't allow return.
29 May 2026
Unprompted review
Reply from FordPartsGiant.com
We're sorry to hear you were disappointed with your experience. We reached out requesting additional information so we could investigate the issue, however, we haven't received a response. We'd still be happy to help resolve this for you. Please contact us with your order number, name, or other purchase details, and our team will gladly look into it and work toward a solution.
This place sold me defective part
This place sold me defective part. I had to take my truck to a shop to have it repaired not being able to leave it in pieces. THEY DO NOT DO REFUNDS. They will only replace what they sell. They are a ripoff
9 June 2026
Unprompted review
Reply from FordPartsGiant.com
Thank you for your feedback. We understand your frustration and apologize that the warranty/defective options available did not meet your expectations. While we understand that the available options may not have been the outcome you were hoping for, the manufacturer have set a series of requirements for verification purposes. We apologize for the inconvenience once again, and please reach out to us if you need further assistance. Your feedback is essential for improving our services.
Go elsewhere….bought nearly $2K of…
Go elsewhere….bought nearly $2K of parts for my Ford Bronco Sport. Many parts say “this fits your vehicle” when they do not. Trying to return those parts has been a 20+ day frustration dealing with AI, phone systems, and non responsive customer service agents. Not one response to me after weeks of trying to get a simple RMA approved.
1 June 2026
Unprompted review
Reply from FordPartsGiant.com
Hi Tim,
Thank you for your feedback. We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.
We appreciate your understanding and assistance.
Read the fine print.
Read the fine print before placing an order. They asked for an additional $200 to ship an item i ordered after I already paid the $100 in the listing.
26 May 2026
Unprompted review
Reply from FordPartsGiant.com
Hi Russell,
Shipping estimates are based on manufacturer-provided catalog data, including package dimensions and weight. Unfortunately, there are instances where the manufacturer data is inaccurate, which can result in shipping charges being adjusted. When discrepancies are identified, we work to update our catalog information to help prevent similar issues in the future.
We appreciate you taking the time to share your experience and apologize again for the inconvenience.
Quality OEM replacement parts
Quality OEM replacement parts. Perfect fit. Quick delivery thru USPS.
28 May 2026
Reply from FordPartsGiant.com
Hello Dan,
We appreciate you taking the time to share your experience. We focus on offering OEM parts with dependable fit and quality. We appreciate your continued trust in us.
You all had a good price and the part…
You all had a good price and the part arrived on time with no issues.
28 May 2026
Reply from FordPartsGiant.com
Hello Thomas,
Thanks for taking the time to leave a review. We aim to make OEM parts more accessible and affordable. Looking forward to helping you with future OEM parts needs.
This is a horrible company to deal…
This is a horrible company to deal with. 9 days after I placed my order, my package is still not here. I contacted the company and they were completely dismissive and unhelpful. Originally, the item was scheduled to arrive yesterday. However,they used the cheapest delivery service available and my package was re-routed to another state. If you want a massive headache, go ahead and buy from Parts Giant.
29 May 2026
Unprompted review
Reply from FordPartsGiant.com
Hi Joshua,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced.
We take all reviews seriously and stand firmly behind the quality of our service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. Thank you!
had an excellent experience shopping…
had an excellent experience shopping here. The quality was great, the prices were fair, and my order arrived quickly. I will definitely be purchasing from here again
28 May 2026
Reply from FordPartsGiant.com
Hello Eduardo,
Thanks for choosing us for your parts purchase. We’re glad your order arrived quickly and safely. Wishing you many smooth miles ahead!
Correct part at a good price
Correct part at a good price. My fuel inlet light doesn't come on all the time.
28 May 2026
Reply from FordPartsGiant.com
Hello Vincent,
It means a lot to hear about your experience. It’s always great hearing from satisfied customers. Your support truly means a lot to our team.
Great wlexperience
My parts arrived quickly and were perfect at solving my issues. Price was significantly lower than if I had gone to my local dealership.
28 May 2026
Reply from FordPartsGiant.com
Hello Drew,
It’s always great hearing from satisfied customers. We appreciate your support and future business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.