FORCHICS 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have made an order a few months ago and I now receive a new order confirmation, but I did not place an order. On my order it says subscription? I have searched everywhere for information about this... See more

Rated 5 out of 5 stars

It's not often I get to give 5 stars, but this company is definitely deserving. I'd been seeing and hearing so much about their eyelash/ eyebrow serum that I had to try it for myself. I have Trichotil... See more

Rated 1 out of 5 stars

I ordered with the company over a month ago and paid additional for dhl express. Instead i got a tracking number for 17track which has all 1 star reviews and all the reviewers said they never received... See more

Rated 5 out of 5 stars

Forchics preserved my best assets which are my eyelashes and eyebrows. My eyelashes became shorter and less noticeable as I am getting older. Using Forlash makes my eyelashes grow back to its longer... See more

Company replied

Company details

  1. Wellness Center
  2. Pharmacy

Information provided by various external sources

ForChics aims to empower the modern beauty consumer through the creation of thoughtful beauty solutions that accentuate individual beauty.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair grew back

I started using this product 2.5 weeks ago. I was nearly bald in the back center of my head. With in the 2.5 weeks I've seen such an improvement in my hair growth. This product does work and I'm going to continue using this product for a very long time. I highly recommend this product. Try it for your self you won't be disappointed.

10 December 2024
Unprompted review
Rated 2 out of 5 stars

Again another problem with shipping .

Again another problem with shipping .. I’m still waiting for an order which was for Christmas. I didn’t realise this company was not based in uk .
If you are wanting to order from this company think again ….. you will have a long wait .

21 December 2024
Unprompted review
Rated 1 out of 5 stars

horrible brand.

order tracking says it isn’t even half way to my destination yet, it’s been a week now. ridiculous. the refund process is confusing and expensive. the brand is an absolute scam. i would like a solution to this.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

This has nothing to do with shipping

This has nothing to do with shipping. I’ve been using for 4 months and absolutely no results. I’m disappointed as my hope was to do away with lash extensions; unfortunately this product is not the answer.

8 December 2024
Unprompted review
Rated 1 out of 5 stars

Do not recommend

I ordered this and paid extra for express shipping, which says (2 business days) and it’s now been 4 business days and I still haven’t received anything. I received a tracking number and it says that the post have not received the package from the company to ship it out yet. Very poor customer service, they make you for things they can’t provide! Stop misleading customers and respond to people’s complaints. I want a refund!

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Great serum

Great serum

30 September 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Nina!

✨Thanks a million for sharing your experience with ForChics- we love hearing from our lovely customers!💖💖💖

PS: We have something amazing just for you 👀 Reach out to us by email with the subject line TrustForChics order # ____ , and find out what it is!🎁

Rated 3 out of 5 stars

Late delivery

I ordered on the 10.10 24 and paid £5 for delivery which stated 3 business working days for delivery.Didn’t actually receive the item until the 18.10.24 even though the item was dispatched on the 11.10.24 according to the tracker it didn’t arrive to my local Royal Mail office until the 17.10.24.Does not seem i am the only customer to have experienced this.

18 October 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Saly!

Thank you so much for reaching out, and I completely understand how frustrating it must have been waiting longer than expected for your delivery. I’m really sorry for the delay, especially since it was dispatched promptly on our end. It seems like there may have been some unexpected hold-ups with Royal Mail, which, of course, is not what we wanted for you.

Our team is ready to go above and beyond until everything is taken care. Please email us with the subject line: TrustForChics order # ____ , so that together, we can find an adequate solution specific only to you! 🙏🏻

Rated 1 out of 5 stars

Where is my order ?

I ordered an eyelash serum over a week ago,until now I haven't received my order . I wrote a message but no one responded. be careful because if you pay you will not receive the goods.

9 October 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hi Monika!

We're so sorry to hear about your experience. We know how important it is for every customer to be satisfied, and we're really sorry that wasn't the case for you.

But we're here to make it right!💪🏼 Please send us an email with the subject line: TrustForChics order # ____ ! to make up for your experience and turn that review around! 🌟 We truly value your feedback and we want to make sure you're happy.💜

Rated 2 out of 5 stars

Delayed shipping

uhm.. i paid for fast shipping which was quite a lot and i was promised to only wait 2 business days. it’s been 3 business days now and it still hasnt come. i honestly dont care if it’s only one day late and that it could possibly arrive tomorrow - regardless, it’s still delayed even tho i specifically chosen the fastest shipping for a reason

11 September 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hi there Hanan!

Words cannot express how sorry we are about the shortfalls in getting your order in time. 🥺We want nothing more than to fully deliver what we we promised! Our team is ready to go above and beyond until everything is taken care.

Please email us with the subject line: TrustForChics order # ____, so that together, we can find an adequate solution specific only to you! 🙏🏻

Rated 2 out of 5 stars

My order still hasn’t come!

My order still hasn’t come!
I got an email saying it shipped but when I look on the tracking it says it still is in pre-shipment and there are no updates. I was told it would be arriving in a couple days and it’s been weeks at this point. Not happy

7 September 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Alice!

I’m so sorry to hear about the delay with your order—waiting that long is definitely not fun, and I totally understand your frustration.

Your satisfaction is our priority, and we are determined to help you out on this. We want to make this right! Please email us with the subject line: TrustForChics order # ____ , so we can find a resolution that works for you 🙏

We truly value your feedback and want to make sure all of our customers are happy. Let's turn this review around! 🌟

Rated 1 out of 5 stars

Awful product!!

Awful product!!! Do not buy this eyelash serum!!!! When I initially bought this product - bear in mind it cost the grand total of £20+ as well as postage - I used it nightly however did never see a drastic change if ever. Further into using the serum, I began to notice my eyes swelling and becoming blood shot, however I was unaware of the cause. Safe to say I now know the cause. Post using it for several weeks I stopped. My eyes did not become blood shot once during this period of time. I ultimately decided to put the product to the test one last time and boy do I regret it. I woke up in the morning with the most crusty, gunky, bloodshot eyes my eyes ever did witness. Not to mention the fact that half of my schools population inquired regarding whether or not I was under the influence, referring to the drug as a variety of different labels such as: ganj, zaza, wacky backy, bud and many more. Regardless of being asked if I was okay at every human interaction, I got on with my day as usual trying my best to avoid eye contact with the head teacher!! At home now I have realised the swelling is still apparent I am utterlly disappointed, in complete disbelief!!!! Not only has my money gone down the drain, but also the whites of my eyes and I now have to put up with the aching and gunky mess when I’m trying to learn!!!!!! May I add I have also been referenced to as vampire , Count Dracula and the devil himself!!!! Not too impressed!!!!

6 September 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Heidi!

We want to start by expressing our deepest remorse and regret. 🥺 We can’t imagine how disappointing and frustrating it must be for you to not get the results you were hoping for. Your satisfaction is our top priority, and we are committed to finding a solution that you should have gotten right away. 🤔

We promise to stand with you until everything is resolved and your expectations are met. Please email us with the subject line: TrustForChics order # ____ so we can work together on finding an effective solution tailored just for you. 🙏🏻

Rated 1 out of 5 stars

It does not work!

It does not work!

I ordered the last serum 4th of July 2024. I used it everyday as directed in the box, even twice a day and it does not work! its now 3rd of September. Still has not work. AVOID AT ALL COST.

3 September 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Domz!

I’m so sorry to hear that the serum didn’t work as expected for you. I can imagine how frustrating it must be to have tried it consistently and not see the results you were hoping for. Your experience matters a lot to us, and we want to make it right!

Please email us with the subject line: TrustForChics order # ____ , so that together, we can find an adequate solution specific only to you! 🙏🏻

Rated 1 out of 5 stars

Awful

Awful. That just sums it up. I followed up so many times by email but kept getting the same response. It’s getting close to 2 months when they originally said 10 business days and then said 10 to 14 business. I still haven’t received my order. I have done all the checks on my end and yet they cannot do the checks on their end in following up an order. They are truly fake. Do not trust them at all.

19 August 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Poly!

Waiting that long for your order and not getting clear answers is incredibly disappointing. This is definitely not the experience we want for our customers, and I’m truly sorry that we’ve let you down. 🥺

We want nothing more than to get this resolved for you! Our team is ready to go above and beyond until everything is taken care.

Please email us with the subject line: TrustForChics order # ____ ! so that together, we can find an adequate solution specific only to you! 🙏🏻

Rated 1 out of 5 stars

Go elsewhere!!!

After reading so many good reviews I decided to order eyebrow sedum. What a mistake. It never arrived. I emailed customer service with my order number but nobody responded.
Not happy!!!!

12 August 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Monica!

Truly sorry for the shortfalls of your ForChics experience 🥺We want nothing more than to get this resolved for you! Our team is ready to go above and beyond until everything is taken care.

Please email us with the subject line: TrustForChics order # ____ ! so that together, we can find an adequate solution specific only to you! 🙏🏻

Rated 1 out of 5 stars

Forchics eyelash growth? Don’t bother.

I’ve always used a different serum that actually worked but I decided to try the Forchics one. BIG mistake. Absolutely rubbish my eyelashes have actually gone back to the way they were before I started using the first serum that did work. Total waste of money. Does not work. Paid nearly £5 in postage too and it took days to arrive. Shocking company. Would never buy anything from them again.

12 August 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Helen!

We absolutely regret that your desired results were not delivered by our serum.😔 It’s truly disappointing when a product doesn’t deliver, especially when you’ve had success with others in the past.

We want to make this right - all we care about is your happiness and satisfaction. We promise to stand by you until everything is resolved and expectations met. Please email us with the subject line: TrustForChics order # ____ ! so we can craft an effective solution tailored just for you. 🙏🏻

Rated 1 out of 5 stars

Lash serum does not work

Lash serum not working, I have been using it every night for over 4 weeks and I even used the measuring strip to check the length and lashes haven’t grown a bit. I won’t be repurchasing and do not recommend. The only good thing is that I did not get reaction since I have very sensitive eyes but what’s the point if it does not work…

11 August 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Jana!

Our heart is heavy to hear about the lack of satisfactory results from your Lash Serum. 💔

I totally understand how disappointing that must be, especially after being so diligent with it. I’m glad to hear it didn’t cause any irritation, though—having sensitive eyes can be tricky!

Your satisfaction is our priority, and we are determined to help you out on this issue. We want to make this right! Please email us with the subject line: TrustForChics order # ____ ! so we can find a resolution that works for you 🙏

Rated 1 out of 5 stars

I’ve used Revitalash and RevitaBrow for…

I’ve used Revitalash and RevitaBrow for years and they truly transformed both my eyelashes and brows. The difference was incredible! After seeing Forchics on an IG advert I thought I’d give it a try as it was a quarter of the price and I really just wanted to maintain my brows and lashes as they were already great.
I have been using their products for just under 3 months and my lashes are falling out like crazy, are thinner and shorter than before. My brows are the same. I’d say a third less full/ fluffy than they were. I am absolutely gutted and have requested a refund although I would rather just have my lashes and brows back to how they were before using these rubbish products. Goes to show, you really do get what you pay for ! Highly recommend RevitaLash if you want a product that actually does what it says it will.

7 August 2024
Unprompted review
FORCHICS logo

Reply from FORCHICS

Hey there Charlotte!

Our sincere apologies and regrets over the unfavorable outcome of your ForChics experience. We know how disappointing it must feel, but we promise to work together on finding a solution that works specifically for you! 🙏

Your satisfaction is our top priority, and we're here to ensure your needs are met. Please email us with the subject line: TrustForChics order # ____ ! so we can work on an effective solution made just for you. 🙏🏻

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look