Footworks Edinburgh LTD Reviews 

597
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the excellent quality of the comfortable footwear, noting that items arrive promptly and in perfect condition. Buyers also highlight the simple ordering process, helpful website guidance, and smooth communication throughout their shopping journey. Though some reviewers noted occasional sizing challenges, such as boots feeling too narrow or having low volume, and expressed a desire for a wider choice of brands, the vast majority of consumers remain thoroughly satisfied with their purchases. People appreciate the dependable support and seamless returns when adjustments are needed.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that the shoes are incredibly comfortable... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast dispatch times and... See more

Service

Users describe positive interactions with service, highlighting great advice and a friendly, personal touch.... See more

Quality

People report positive experiences with quality, highlighting that the footwear is well made, comfortable,... See more

Order

Consumers find ordering to be a very positive and seamless experience, highlighting the simple process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

597 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(597)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy, smooth and quick

Easy ordering and excellent communication from Colin. I got two sizes to choose best fit, the return of one was easy and I was refunded quickly. I recommend Footworks and I will buy from them again. I am very happy with my new and very comfortable Lems Boulder Boot Grip.

30 October 2025
Rated 5 out of 5 stars

6 months on.

6 months on I'm still dead happy with my purchase. Met the folks themselves (and their dogs!). Lovely customers service and stopped for a general chat.

The boots I got are well made and fairly waterproof. Have treated them as any other leather and coated well with dubbin. 150+ miles later over all sorts of ground and the soles are as good as new, no signs of separation and barely any wear.

They lack the flexibility of other barefoots and the toebox is seriously big, but I still find them super comfortable, if a little difficult to make snug.

29 April 2025
Rated 5 out of 5 stars

Great experience

Great business, item dispatched quickly and arrived quickly. Easy to navigate website and has some great brands hard to otherwise find in the UK! Will buy from them again, many thanks.

24 October 2025
Rated 5 out of 5 stars

Very helpful

We’re very helpful responding to my emails and telephone calls regarding sizes very quickly. I purchased the recommended size and they fitted perfectly. Extremely comfortable and I am very happy!

21 October 2025
Rated 5 out of 5 stars

Highly recommended

I have used Footworks many times over the years and never been disappointed. I sent a message asking for a quick dispatch and the shoes arrived the next day. First choice for buying barefoot shoes. The only thing I would like to see improved is a bigger choice of brands, apart from that they're spot on.

21 October 2025
Rated 2 out of 5 stars

How dare you ask for measurements!

Bought Outlanders but they weretoo narrow so I asked for insole measurements of other boots and somehow ended up feeling like I’d requested the secret ingredient in Irn Bru. Shame really — lovely shoes, just not much sole in the service. Got more help from strangers on FB. Sadly gave up after being made to feel stupid for asking. Not got the staff apparently. Returned everything & will spend my £ in a more accommodating barefoot shop! Lems should feel ashamed.

29 September 2025
Rated 5 out of 5 stars

Great Experance …

Good friendly advice from Colin with good service and very happy with the product , have now recommended others to give them a try.

25 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look