Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more
Company replied
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See what reviewers are saying
Bought a pair of crocs and one already cracked. Either they started selling fake products or I don’t know how a pair bought 2 months ago could easily deteriorated like this Not being able to leave... See more
Absolutely excellent company will use again easy process start to finish tracking easy to understand also. Can’t say much more about the company other than their delivery is faster than some in uk and... See more
Company replied
Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more
Company details
Written by the company
Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers
Contact info
Prague, Czech Republic
- +44 203 807 1459
- help@footshop.eu
- footshop.eu
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived quicker than expected
Arrived quicker than expected, great easy to use website.
3 November 2025
Unprompted review
Won a raffle from my profile
Won a raffle from my profile , order did not appear,then the shipping company did not reach out until I complained ,then I received the shoes won from the raffle and the packaging was damaged and the shoes were tried on.
Reached out to support and I received just a generic response that I can return them.
However no empathy in relation inconvenience from their business and practices since apparently these 10 business day are free in my book
3 November 2025
Unprompted review
Item purchased as a birthday present
Item purchased as a birthday present, the recipient has nowt opened it and he is very pleased with the garment.
Easy to order and delivery swift.
16 October 2025
Unprompted review
Reply from Footshop
Dear customer,
thank you for taking the time to write a review, we are happy to hear that everything was OK.
Have a nice day!
Footshop team
Fantastic
Fantastic, checked reviews before ordering and everything looked good. Kept my order under the magical £135. Arrived in 7 days (was shipped from external warehouse too) will 100% use again
29 October 2025
Unprompted review
Reply from Footshop
Dear customer,
thank you for taking the time to write a review, we are happy to hear that everything was OK.
Have a nice day!
Footshop team
Reply from Footshop
Thank you! :)
Positive Experience
Positive experience - Genuine items, that arrived on time, at a good price.
21 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Great service ,easy to use site..very…
Great service ,easy to use site..very happy with service *********
7 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Great App and order process
Great App, at order stage it flagged that product was coming from another warehouse and would take 2 days longer which was bang on.
7 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
I've had a good experience but...
I've had a good experience buying my favourite Air Max 95s and dealing with customer service when necessary. However, I live in the UK and i wish they would just include the import fees or pay for it on their end just to reduce the hassle with DHL
14 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :) We are working on an improvement on that part so stay tuned!
Reply from Footshop
Thank you for your feedback! :)
I love Footshop
I love Footshop. They always have exactly what I need. The experience with your business is has been great and I appreciate you guys. The only problem I had this time with my order was I had to pay a duty tax of $77 that I’ve never had to pay before and I’m sure this is because of the new tariffs put in place. Would that being said I may not order from you guys for a while you’re not knowing what the new tariff or do this tax will be on the items I appreciate you guys and I love doing business with you. Have a great day Steven.
10 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! Unfortunately, the extra fees were because of the new tariffs :( We hope to see you back one day!
All good
All good, can’t complain, delivery could have been a bit quicker but it wasn’t a big issue.
8 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Item came sooner than expected
Item came sooner than expected. Good quality. Authentic. Will purchase from them again.
7 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Good service fast delivery
11 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Alla grande
Everything was great! I had a small issue with the sizes, but we solved it right away. Customer service was excellent and super helpful. Great team!
11 December 2024
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Havent even received my order yet and…
Havent even received my order yet and im already rating is poorly. ordered a pair of trainers 27/9. ETA 3-6 business days. Its currently 10/10, no sign of them even being in the UK yet.
ONLY reason theyre getting more than 1 star is because ive chased 2 separate times via email and they have responded, even though not the most helpful. NO ETA YET.
Very very very poor delivery time
10 October 2025
Unprompted review
Reply from Footshop
We're very sorry about the delay, often delays happen at the customs office if your order was above 135 GBP. We hope that your order has arrived by now and we'd appreciate an update of the review if you were satisfied.
Excellent service and speedy delivery
Excellent service and speedy delivery
6 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Amazing service!!
Amazing service!!! Fast delivery and brilliant tracking throughout, would highly recommend Footshop
10 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Nike trainers
Got some Nike trainers, great price, quick dispatch and delivery (knew it was from Europe, but still only took 4 days). Very happy with the service.
10 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
Quick delivery with reasonable postage…
Quick delivery with reasonable postage cost
2 October 2025
Unprompted review
Reply from Footshop
Thank you for your feedback! :)
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