FootactiveReviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the insoles, which many find to be a godsend for various foot ailments, providing significant pain relief and comfort. Many people appreciate the speedy and efficient delivery service, noting that orders arrive promptly and in perfect condition. The ordering process is often described as easy, with helpful information available to guide product selection. Reviewers also highlight the excellent customer service, with some mentioning helpful pre-purchase advice and a smooth returns process. However, some customers experienced issues with product sizing, finding items to be a bit large and requiring reordering or exchanges. A few other people also felt that certain products, like slippers, lacked sufficient arch support or had design flaws such as slipping heels. Additionally, some reviewers reported that certain insoles were uncomfortable, bulky, or even caused new pain, making them unsuitable for some footwear.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and relief over the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and simple,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchased the following

We purchased the following: Arch support slippers and FootActive Sensi Insoles for my husband. I purchased for myself GS One Arch Support Shoes.
We were delighted with all 3 products. We highly recommend, the delivery service is also excellent.

20 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

PTTD ankle pain relieved

Foot and ankle pain massively relieved with the insoles I bought. I was diagnosed with Posterior tibial tendon dysfunction, and recommended the FootActive Sport insoles by the NHS fracture and soft tissue clinic.

I bought the Sport insoles and Ultralight insoles. Both are fantastic, very comfortable and I was pain free from the moment I wore them. I used the instructions that came in the package to trim them to my shoes. They fit perfectly.

I’ve worn these for a couple of weeks now. I wear the Sport insoles all day in my work shoes (active job, 10 hour shifts on my feet) and the Ultralight in my other trainers after work or to the gym.

Delivery was auper quick, order was correct and arrived in perfect condition. Thank you! I will be back to buy more.

20 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Would recommend

Easy to order and arrived on time. Perfect item. I like the fact I had the option to save on packaging! Thanks Footactive!

20 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Very quick supply

Very quick supply, arrived day after order. Nice insoles, good quality

16 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 4 out of 5 stars

Well made easy to fit support insoles

Well made easy to fit support insoles. I chose the eco version because who needs more plastic. They are very comfy and support my wonky foot very well.
Thought they were a bit pricey.

10 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. Metatarsalgia insoles arrived very promptly, good quality, clear instructions. I recommend.

9 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Excellent service

Excellent product and fast delivery , informative leaflet provided and a 30 day refund policy if needed.

9 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 2 out of 5 stars

I think the issue with these is that…

I think the issue with these is that they need to be individually made for each size. They felt good when I tested them outside of a shoe but after cutting into size putting in the shoe, the arch support is too far forward and comes too far under my foot. Each time I put them on, they feel very uncomfortable and feel as though they’re pushing against the sole of my foot. After awhile that feeling wears off, but I can still feel that arch support in the wrong place I’m not sure if I’ll persist with them or throw them away.

16 March 2026
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Reply from Footactive

Dear Mr Newman,
We are sorry to see your negative review.
If the arch support feels too far forward this usually means the insole is too large and a smaller size would be more appropriate.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive

Rated 5 out of 5 stars

Excellent service

Excellent service. Slippers are really comfy and has helped my foot pain. Thank you.

13 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly, inserts are well fitting in trainers. Takes a little while to get used to them, but the leaflet explains this, and then its strange to walk without them in..

12 March 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

You get what you pay for

Fast delivery, nice packaging and so far so good with the insoles. More expensive than Amazon or some high street optons, but you get what you pay for!

2 March 2026
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Reply from Footactive

Thank you very much for your positive review.

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