FootactiveReviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the insoles, which many find to be a godsend for various foot ailments, providing significant pain relief and comfort. Many people appreciate the speedy and efficient delivery service, noting that orders arrive promptly and in perfect condition. The ordering process is often described as easy, with helpful information available to guide product selection. Reviewers also highlight the excellent customer service, with some mentioning helpful pre-purchase advice and a smooth returns process. However, some customers experienced issues with product sizing, finding items to be a bit large and requiring reordering or exchanges. A few other people also felt that certain products, like slippers, lacked sufficient arch support or had design flaws such as slipping heels. Additionally, some reviewers reported that certain insoles were uncomfortable, bulky, or even caused new pain, making them unsuitable for some footwear.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and relief over the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and simple,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Rated 3 out of 5 stars

The slippers are just about ok.

The slippers are ok but nothing brilliant. Arch support isn’t that much better (if any) than my M&S slippers. The fit at the heal is not good, slip off all the time, they provide a stick on thing to help prevent the slipping but it doesn’t and it’s now come off. Wouldn’t recommend given the price.

23 April 2026
Rated 5 out of 5 stars

These insoles really do work!

Had plantar fasciists of my right foot for about 3 months, which was not improving despite doing the recommended exercises, pain killers etc. I also underpronate.
Getting fed up of this constant foot ache, so despite being sceptical thought I'd try the insoles as not overly expensive and they come with the 30 day money back guarantee, so win, win.
I'm delighted that my foot pain has dramatically improved in just 2 weeks of using these insoles.
Arrived very quickly via Royal Mail and they were very easy to trim to size.
Have realised the my slippers don't have arch support, so will be ordering a pair of slippers too.

13 April 2026
Rated 5 out of 5 stars

A fantastic shopping experience.

A fantastic shopping experience.
Ordered and received next day.
Quality, sizing, fit of trainers are excellent.
I’ve already recommended this company and I would definitely order again.
Thank you for a 100% positive shopping experience.

22 April 2026
Rated 5 out of 5 stars

Did exactly what it said on the tin

Did exactly what it said on the tin. The footbeds arrived on time, for the price I paid, with no hidden extras.
For the benefit of others, I have size 7 feet, and the banding of sizes is right on that margin. I opted for the larger size rather than the smaller size, and this has placed the arch support quite far forward on my foot. I would try the smaller one next time to see if it sits a little better.
However, overall satisfied with the product and service.

21 April 2026
Rated 5 out of 5 stars

Excellent service and great products

It was easy to find insoles to suit my specific needs, the prices were great and items were dispatched quickly and arrived promptly too. I bought the size which had a max size the same as my shoe size and they fit absolutely perfectly without any adjustment. Great service overall.

13 April 2026
Rated 5 out of 5 stars

Lovely comfortable slippers

Lovely comfortable slippers. Good customer service.
The sizing is on the large size so I had to exchange for a smaller size and pay for the return. However they were very kind in sending me more heel grips as I need 2 sets for my narrow ankles.

7 April 2026
Rated 5 out of 5 stars

Excellent product

I have been suffering from pain in the ball of my foot and was looking for something to allow me to continue to walk the dog etc. The metatarsalgia insoles have been excellent. I am not experiencing discomfort when I walk at all. The insoles slipped into my shoes easily. The prices was good, delivery was quick and ordering was easy with lots of information on the site. I will definitely buy from Footactive again.

1 April 2026

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