Fonoma it has been great for me and my family in Cuba, is easy and secure to use. Before Fonoma I was using recargascuba and they sold my bank information to Ding and they started taking money out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am very satisfied with Fonoma. It's easy to order top-up for my contacts in Cuba. This has worked for a long time, but one of my last transfers on February 31st to # +(53)-5282-9127. Order ID 1247... See more
Company replied
Gentlemen, Pricewise, hoping for lowering, it is after all, a very competitive service area. The best feature is... your immediate recharge. Wanting a service to provide Mb. Large amounts. Streaming,... See more
Company replied
The thing I do not like is that they will not allow me to send three recharges in the row. When I try to send the third one it sends it to security I send you the same numbers so I don't understand wh... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Fonoma is the top-rated service for sending mobile recharges and data plans to Cuba, trusted by thousands of customers worldwide since 2012. Whether you need a Cubacel recharge, a data plan, or a Nauta recharge, your loved ones in Cuba receive it in seconds. We know how important it is to keep your family connected. That's why we've spent over 13 years perfecting a fast, transparent, and reliable recharge experience — with no hidden fees and 3% cashback on every transaction. What sets Fonoma apart: - Instant delivery of Cubacel voice and data recharges, ETECSA data plans, and Nauta recharges. - Available 24/7 via web, iOS, and Android. - Secure payments with credit cards, debit cards, PayPal, Apple Pay, and Google Pay. - Bilingual support in English and Spanish at help.fonoma.com. - A $7 referral bonus for you and your friends. Send a recharge to any Cubacel number from the United States, Spain, Mexico, or anywhere in the world. Based in Doral, Florida, Fonoma LLC has been serving the Cuban diaspora for over a decade. Visit us at https://www.fonoma.com
Contact info
3650 NW 82nd Ave, Suite 401, 33166, Doral, United States
- (786) 756-8944
- help@fonoma.com
- fonoma.com
4.0
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fonoma
Hello Giani,
Thank for trusting in Fonoma and for using our service to communicate with your contacts in Cuba. Greetings.
Adianez, Fonoma Support Team.
all is fine ..
11 June 2022
Reply from Fonoma
Hi Ulf,
We are glad that our service is to your liking. Thank you for share your opinion with us. Greetings.
Adianez, Fonoma Support Team.
Reply from Fonoma
Hello Luisa,
Thank you for sharing your opinion with us. We are glad that our service is to your liking. Thanks for the confidence in us. Greetings.
Adianez, Fonoma Support Team.
The best ,fastest and secure page to…
The best ,fastest and secure page to send recharge to cuba I so happy with yours services
10 June 2022
Reply from Fonoma
Hello Offelia
Thank you for your time giving such a good feedback to Fonoma. We appreciate it so much and we are glad to have you on board.
Have the best time!!!
Dunia_Fonoma
The service is good and faster I'm…
The service is good and faster I'm happy with that thanks
10 June 2022
Reply from Fonoma
Hello Lazaro,
Thank you for letting us know your experience with Fonoma, for us it's important. We will continue working to always offer you the best service. Greetings.
Adianez, Fonoma Support Team.
Very easy to use
10 June 2022
Reply from Fonoma
Hello Jorge,
We are glad to hear that you find our service easy to use. Thanks for sharing your opinion and for trusting us. Greetings.
Adianez, Fonoma Support Team.
Too expensive in Canadian dollars!
9 June 2022
Reply from Fonoma
Hello Mark,
Thank you for sending us your feedback.
Recharges payments are processed in USD and EUR. If you do not have USD and your bank allows international payments, you can recharge and the payment processor will take care of the equivalence according to the international market rate, everything is done automatically.
It does not depend on Fonoma the exchange rate from USD to Canadian dollars.
With each successful recharge you make, you accumulate a credit equivalent to 3% of the amount paid for the recharge, which you can use as a discount on your next payments.
Regards
Dunia_Fonoma
My MIL
My MIL
Does not text or use the internet so options for calling most important to me.. thx
8 June 2022
Reply from Fonoma
Hello, Sue
We really appreciate your comment and are pleased to hear that through your Fonoma top ups you can stay in touch with your loved ones. Best regards!
Denise, Fonoma_Support
Reply from Fonoma
Hello Jorge:
Thank you for evaluating us and leaving us this positive message.
A hug,
Yoana_Fonoma Support Team
I have tried other websites to…
I have tried other websites to recharge, so far this seems to be the most reliable. I will stick with this one for now.
30 May 2022
Reply from Fonoma
Hi Ariel:
How beautiful your message. You made our day!!! Thank you for trusting our service.
A hug,
Yoana_Fonoma Support Team
Fast and reliable
25 May 2022
Reply from Fonoma
Hi Alberto:
Thank you for taking the time to evaluate us and leave us your impressions about the service.
All the best,
Yoana_Fonoma Support Team
Reply from Fonoma
Hello,
Thank you for your time giving such a good feedback to Fonoma. We appreciate it so much and we are glad to have you on board.
Have the best time!
Dunia_Fonoma
Very good service!
16 May 2022
Reply from Fonoma
Hello Vic,
Thank you very much for trusting Fonoma, we are glad to know that you like our app and that you find it easy and fast
Have a great day!
Raiko, Fonoma Support Team
Fast reliable service
13 May 2022
Reply from Fonoma
Hola
Nos complace saber que nuestro servicio es de tu agrado. Gracias por dejarnos tu opinión, para nosotros es muy valiosa. Que tengas un buen día.
Karen, Equipo de Soporte, Fonoma
Its wonderful
12 May 2022
Reply from Fonoma
Hello Makbul,
Thank you for sharing your opinion. We're glad to hear that you are pleased with our service. Greetings.
Adianez, Fonoma Support Team.
Reply from Fonoma
Hi Jerzy,
In Fonoma the prices of top-ups are set in USD, in the case of top-ups paid with EUR, their cost may vary according to the current rate of that currency.
These variations depend on the international market, i.e. the USD/EUR exchange rate. The value of the EUR may be higher or lower and as a consequence the price per recharge may go up or down.
In recent months, due to the war between Russia and Ukraine, the EUR has devaluated against the dollar, which is why there is a variation in the price of recharges in euros.
We would like to remind you that with each successful recharge you make, you accumulate a credit equivalent to 3% of the amount paid for the recharge, which you can use as a discount on your next payments.
Thank you for your comment.
Regards
Karen, Fonoma Support Team
Reply from Fonoma
Hello,
Thank you very much for your comment, we are glad to know that you feel comfortable with our service.
Have a great day!
Dunia_Fonoma
Great service
11 May 2022
Reply from Fonoma
Hello Riccardo,
Thank you for trusting Fonoma. We're glad that our service is to your liking. Greetings.
Adianez, Fonoma Support Team.
Good service and very easy to recharge…
Good service and very easy to recharge phone in Cuba
11 May 2022
Reply from Fonoma
Hello Claud,
Thank you very much for trusting Fonoma, we are glad to know that you like our app and that you find it easy and fast ;)
Have a great day!
Dunia_Fonoma
Reply from Fonoma
Hello Chuchi,
Thank you for trusting Fonoma, please, if you have any problem I invite you to write us through the chat that we have on the web to offer you a more personalized attention.
Have a great day!
Annet, Fonoma Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.