Services good and receive good condition device but missing some accessories in box wemen to see it is used mobile not box pack. But you happy received original product
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Review summary
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Managed to buy an iPhone 15 pro max. I requested a colour but it was not available and changed to another. But they asked me, if I approve. Once I received the phone. It took total of 5 days to sh... See more
comparatively good price as compared to other companies,you have to aware abaout customs duty charges are levied on import utem which may not clearly mentioned in website, Any how satisfied with pro... See more
Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving... See more
Company details
Written by the company
Fonezone.me is a part of Super Click Trading LLC was established in 2021 and on a mission to drive UAE’s most Comprehensive Virtual TELECOM online Shopping Portal that helps Customers to make choices extract the best value for their money. Our Business Philosophy is simple:- “offer consumers what they want, when they want it”. At Fonezone.me, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually mobile phones they want to buy online. With Fonezone.me, we endeavor to build that same destination in KSA by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We Provides Our Customer With: Broader selection of products. Fastest Shipping to Our Customer’s Orders. Wide Range Of Choices for our Customer. Quick resolution of any concerns. Fastest and Secure way to browse.
Contact info
103 ahmad al hammadi building naif deira , dubai , 0000, dubai, U.A.E.
- 0565609100
- support@fonezone.me
- fonezone.me
3.2
Average
654 reviews
Replied to 11% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Worst company I’ve ever dealt with
I ordered an iPhone 6 from Fonezone.ae and they sent me an iPhone 7 instead, calling it a “complimentary upgrade” as if I should be happy about receiving the wrong product. I wanted what I ordered, not a random substitute.
Getting my refund was a nightmare. it took 9 days, countless back-and-forth calls with customer support, and endless promises of “we’ll call you back” that never happened. I had to call them every single day and practically beg for my own money back.
and even after the refund, they didn't give me a full refund back. such a unprofessional company to deal with.
Completely unprofessional, dishonest, and careless. If you value your time, money, and sanity, avoid this company at all costs.
8 August 2025
Unprompted review
Fone Zone I an A big scam website ...
Fone Zone I an A big scam website ...
Don't order any product from Fone Zone ....stay safe and report to the cyber crime branch
First I have order iphone 6 and it delivery to me in the same delivery date ..but by knowingly they send me a broken phone not working properly and there was no sound I phone totally silen ..
An then when I return the parcel...
They did not return me back my order and not receiving the call or sms..
12 August 2025
Unprompted review
Hii..I just want to share my…
Hii..I just want to share my experience..
Fone zone customer service was brilliant.
I have order iPhone 12 pro. I have face many issues with phone.
Phone speaker volume vely low.
Silent time haptic not working
Phone getting very warm
Call recording not working.
They provide not original charging cable.its a copy..with few charging it's burn.
After I complain they return it....but after return they take long 25 days to give other phone.
Again I replaced I choose Samsung galaxy S22 ultra. This phone also I face many issues.
It's a Korean service provider phone.all the Korean apps automatically downloade it's can't be cancell remove. Samsung pay not working. Samsung wallet also not working.again I complain..they take it return. I request them to refund..but they don't have Policy. So again I take Samsung galaxy S22 ultra.....still working fine.....but take take long time again 25 days( it's means I pay money but I can't use phoen 2 month) to get return phone. So before order kindly cheek there return and refund policy
Thank you
2 June 2025
The apple 13 is surely a brand new… and a refurbished galaxy note 9
The apple 13 is surely a brand new product and I’m happy about that.
But the refurbished Samsung galaxy Note9 I bought, The firmware is modified or unofficial (e.g., rooted or manually flashed).😔
4 July 2025
I am writing my honest review.
I am writing my honest review.
I ordered Lenovo ThinkPad p50 laptop and it's look amazing like new and using from one month it's perfect fine.
I recommend my friend and he ordered Dell laptop that to got amazing quality it very less.
5 star for product quality
5 star for custom support
Thanks for Team Fonezone for providing genuine products in such a low price.
4 July 2025
I bought iphone most of times from…
I bought iphone most of times from phonezone everytime cell is very very best condition 100% original its look like bran new iphone.
15 July 2025
Unprompted review
Phone is good condition very clen…
Phone is good condition very clen battery good everything is good
3 July 2025
Quick delivery and easy return
1 July 2025
Reply from FoneZone.Me
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.
We look forward to serving you again in the future,
Very disappointing experience and not trustworthy!
ordered an iPhone 12 (Silver, “Good” condition) from FoneZone on 26th June, paid (including shipping). The website showed different grades (Normal, Good, Excellent), and I selected "Good".
A few days later, I got a call saying only "Excellent" is available and I must pay AED 100 extra to the delivery guy. I accepted. Then again they called and said Silver is out of stock – only Black is available. I insisted I want Silver, and they said it will take a week.
Now they are not answering my calls, and I still have no update on my order. This is completely unprofessional. First they try to upsell, then change the color, and now ignore the customer.
Don't trust this website. They show false stock availability and provide poor customer service after taking full payment.
28 June 2025
Unprompted review
Reply from FoneZone.Me
Please note that if a selected model or color is out of stock, our team tries to offer the closest available option to avoid further delays. However, your preference should always be respected, and we regret if this was not handled properly.
We kindly request you to share your order number so we can look into your case immediately and provide you with a clear resolution
Everyone in this company are terrible…
Everyone in this company are terrible human beings. Once you buy a device from them and you found it’s defective, you will be in deep trouble dealing with unreliable people. They will treat you like it’s your fault that you buy from them. Their manager Ms. Ziy** really is undoubtedly unprofessional. Bring your business somewhere and thank me later.
25 June 2025
Unprompted review
Reply from FoneZone.Me
Please be assured that we take every customer concern seriously, and we never intend to make anyone feel blamed or mistreated. Our goal is always to provide transparent service and fair solutions.
Regarding your comments about our team, including Ms. Ziy**, we will internally review the situation to ensure all communication is respectful and aligned with our service standards.
If your device is still under warranty or if there are any pending issues, we kindly ask you to share your order number so we can assist you directly and resolve this matter as quickly as possible.
Good communication with fast…
Good communication with fast response,good shipment quality,But delivery please are asking us to pay more and they don't deliver at our door step
31 May 2025
Reply from FoneZone.Me
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.
We look forward to serving you again in the future,
Reply from FoneZone.Me
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.
We look forward to serving you again in the future,
The shipping process is a struggle
The shipping process is a struggle, takes weeks to sort orders out,their consultants don't reply to texts or queries, neglect your order, will not attend to any requests from DHL.
My order has been stuck with DHL on invoice request and they haven't attended to this for weeks.
Still haven't received what I ordered to this day.
What a disappointing service.
4 June 2025
Reply from FoneZone.Me
Please allow us the opportunity to resolve this matter urgently. Kindly share your order number or tracking ID with us so we can immediately coordinate with DHL and ensure the necessary documents are submitted.
We are committed to resolving this and getting your order delivered to you as soon as possible.
Reply from FoneZone.Me
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.
We look forward to serving you again in the future,
Not much needed to explain
Should customer priority first profit think later. Everyone put there dream on get something better service from you
2 May 2025
Reply from FoneZone.Me
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.
We look forward to serving you again in the future,
Service is so bad my phonis replace…
Service is so bad my phone is replace 10 day finish not give my phone my money
28 April 2025
Reply from FoneZone.Me
We would like to inform you that your refund has already been processed successfully. Please check your original payment method or contact our support team if you require confirmation or further assistance.
We appreciate your patience and are here to help with any additional concerns.
They kept calling until I bought the…
They kept calling until I bought the item, but there was no reply after I bought the item.fake products
27 March 2025
Reply from FoneZone.Me
We would like to inform you that your phone has already been repaired and shipped back to you. Please check your tracking details or feel free to contact our support team if you have not yet received it.
We’re always here to help and ensure you receive the service you deserve.
Price is good but if someone buy form…
Price is good but if someone buy form outside of UAE ITS VERY COSTLY
I AM A RESELLER BUT I SELL THIS PHONE FOR MY LOSS
29 April 2025
Reply from FoneZone.Me
We’re glad to hear that you found our pricing competitive. However, we understand your concern regarding international shipping and associated costs. Shipping outside the UAE can sometimes include additional customs duties or courier fees, which may affect overall resale value.
As a reseller, we truly appreciate your business, and we’d be happy to discuss bulk or reseller-friendly options that may better suit your needs. Please feel free to reach out to us so we can assist you further.
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