Fone World  Reviews 151

The salesman in the Dorchester branch if Fone World was extremely knowledgeable, pleasant and very helpful. He sorted the problem I was having with my Samsung phone in minutes and because the problem was easy to fix I wasn't charged. I am 89 and find easy problems become mountains to us oldies. I shall certainly recommend others to use Fone World especially the
Dorchester branch. Please pass on my message.

Kieran was extremely knowledgeable and helpful in assisting me with my purchase of a new phone for my 91 year old mother, can’t thank him enough, it will enable her to keep in touch with her family and friends when they are travelling.

Wonderful, a phone shop with a staff member who didn’t crowd me, I looked around then asked my question, Tahir definitely knew his products well, he presented a IP13 cover exactly as requested, most covers are restricted in what can be stored in them.
Tahir listened didn’t try to oversell, he is a credit to Phoneworld Chatham.

I went into the Bath store today to buy a case for my new (to me) z flip. I mentioned that my old sim card didnt fit new phone and I wanted to get a new one at O2 but the shop was closed. After I had committed to buying the case and completely unprompted i was asked to show old phone to see if he could help with the sim. Now by my own admission I was, in this circumstance an absolute muppet, but it turned out I had tried to put the memory card in the sim slot (I know,it was very early in the morning when I attempted this so clearly wasn't awake!). The guy serving me without any judgement whatsoever calmly fitted my sim in my new phone (not bought from them) and fitted new case. This was a simple thing but it was soo appreciated, it made my otherwise redundant trip into town worthwhile and saved me looking an idiot at O2. So nice to receive such great professional customer service. Thank you to the gentleman who served me, sorry I didn't get your name.

Spent £55 on a new screen , after 2 days crack appeared, gradually worsened, .refused to keep to warranty , very rude staff refused to listen , please do,not use this shop

He fixed my screen in 5 minutes

Fine world Solihull was great. They ordered a new screen for my Motorola phone, let me know when it arrived in the shop & repaired my phone in just over an hour, with a screen protector. A great job, thank you.

I paid £190 for my screen to be replaced. Not only does the screen not fit - it protrudes not allowing my phone case to protect, it also has created a thick black line at the bottom and has reduced my screen size. Please do not use this shop, I asked for my old screen to be put back on and they refused.
They are not able to provide a like for like and only after, did they state to have a better screen it would cost £500.
DO NOT USE THIS SHOP.

Oxford - brilliant service replacing cracked glass and screen for my iPhone today, highly recommend!

They fixed my laptops USB C port at a reasonable price. Also, very helpful staff.

Excellent customer service at Fone World Touchwood Solihull.
I have spent many hours over the last two days exchanging and setting up a new phone. Sanjh, the very knowledgeable assistant who dealt with me deserves a medal! His professionalism and patience knew no bounds. It was a joy to do business there.
All the assistants went out of their way to be helpful. Many many thanks.
Mary Ing

They was very nice and very helpful

Personal service from the experts. I am 78 and not a very confident mobile phone user but everything was patiently explained and I felt I was in very safe hands. Strongly recommended.

Incredible Service. Went to fix my PS5 and it was fixed quickly. Would recommend!

Whether you are living in Weston or in the local area this is the best phone shop around from my experience with both pricing and time , I came in on 2 separate occasions one of which my phone was locked and then a week later for a software update that logged me out my phone , charged me the first time and got the job sorted quickly and perfectly following exactly what I asked and the second time a week later they sorted the software update on the same day and for free since I was in a week prior , extremely nice staff , good quality work and for that will now be my go to choice for any technical issues whether it be phone or iPad ect , thank u

Zaman in Bath was really helpful and considerate in dealing with the very specific needs of my brother, a vulnerable adult. He set up a new phone package and also cleared a slow running tablet free of charge. In addition he offered support if he needs it.
Much appreciated.

When in to merryhill store had superb service off naz and pav really helpful lads will recommend all family and friends

Went to Bath branch - phone had a broken glass on back and a broken flash. I picked it back up - and soon realised he had broken the Credit card payment part - readers couldnt access my card. Returned 3 times that day - left phone will him for hours - came back and forth - he couldnt fix what he had broken it - so had to deal with it until I go to London and they can fix it. Only that evening realised he also had messed up the wifi too. And a day later - the entire glass on back smashed even with a cover on - as it hadn't been attached properly - also meaning the camera has broken and is hung out now. Couldn't be more terrible. Also to note I was at a restaurant waiting for return of the phone in Bath and the waitress knew the exact place- as they had broken her friends computer recently with their 'repair' and they had to return 3 times. Place should be avoided at all costs - and still havent even refunded original £120 I paid and I have a useless broken 13 MAX phone now.

Had exactly what i wanted and applied a discount.