I have been working with Focus to upgrade our information eco-system- making better use of Microsoft products and migrating datasets over from Datto Workplace to Sharepoint and OneDrive. Most of my s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hellenic Bookservice (Bookshop NW5) contacted James Foster at Focus, looking to get better value from our monthly telephone bill. With business being so challenging right now, I was tasked with attemp... See more
Company replied
Just finished a migration to an upgraded phone system and the whole thing was brilliant. Exactly the kind of excellent service I've come to expect over the years of working with them. Barry Shields wa... See more
Company replied
We have been with Focus for a number of years and always appreciated their efficiency and professionalism. Recently we have worked with Steven Fox and Luke Fenton who both have went above and beyon... See more
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Company details
- Business to Business Service
- Business Services
- Computer Consultant
- Energy Supplier
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill. Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you. Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way. So you can focus on what matters most: growing your business.
Contact info
Focus House, Ham Road, BN43 6PA, Shoreham-by-Sea, United Kingdom
- 0330 024 2000
- info@focusgroup.co.uk
- focusgroup.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service every step of the way!!
Every member of the staff we dealt with went above and beyond to ensure the new system was installed without any problems. The system is easy to use and means we won't miss any future customer enquiries.
The ability to tailor the system to your business needs avoids any uncessary features and also ensuring the system is user friendly to all of our team.
20 April 2026
Unprompted review
Reply from Focus Group
Good morning Martin,
Thank you so much for your wonderful feedback! We're delighted to hear that our team went above and beyond to ensure your new system was installed without any problems.
It's great to know the system is easy to use, tailored to your business needs, and will help ensure you don't miss any customer enquiries.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Great Technical Knowledge as well as…
Great Technical Knowledge as well as presenting that Knowledge easily for me to process and follow
21 April 2026
Unprompted review
Reply from Focus Group
Good morning Shaun,
Thank you for your feedback! We're pleased to hear that the technical knowledge was presented in a way that was easy for you to process and follow.
Kind Regards,
Louise
DO NOT USE THIS COMPANY FOR BUSINESS
DO NOT USE THIS COMPANY FOR BUSINESS!
I had to as they bought a local comms business I was in contract with. They have overcharged me significantly over the last 9 months and owe my business upwards of £1300. I have raised this with them early February and cancelled by DD. I have sent a further 7 emails chasing and all I have received back is threatening emails to cancel our broadband...
Still no contact....3 months and counting.....
20 April 2026
Unprompted review
Reply from Focus Group
Good morning Tom,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the overcharging issues and the lack of response to your emails over the past three months.
This is clearly not acceptable, and we understand how frustrating this must be for your business. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details and the reference number TP200426 so we can escalate this immediately and work towards a resolution?
We appreciate you bringing this to our attention and sincerely apologise for the frustration this has caused.
Kind Regards,
Louise
Feedback
We had a catch up with Adam Hamilton from Focus Group to work out our new phone system and it went really well. Adam talked us through every step and explained what was needed to help us understand the system. We are happy with the outcome and know that the call centre is just a phone call away.
17 March 2026
Unprompted review
Reply from Focus Group
Good morning Nick,
Thank you so much for your feedback! We're delighted to hear that your catch-up with Adam went really well and that he talked you through every step to help you understand the new phone system.
It's great to know you're happy with the outcome and feel confident that support is always available when you need it. We'll be sure to pass your kind words on to Adam.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Had a Teams meeting with Adam Hamilton
Had a Teams meeting with Adam Hamilton. He was very informative and explained everything in a manner that was easy to understand.
Cannot fault this company.
16 April 2026
Unprompted review
Reply from Focus Group
Good morning,
Thank you so much for your wonderful feedback! We're delighted to hear that Adam was so informative and explained everything in an easy-to-understand way during your Teams meeting.
We'll be sure to pass your kind words on to Adam. Thank you again for choosing Focus Group!
Kind Regards,
Louise
Reply from Focus Group
Good morning,
Thank you for your feedback! We're pleased to hear you had a positive experience.
Kind Regards,
Louise
So bad you have to laugh
So bad, you have to laugh…
My business phone line was down for an entire month. Not a day. Not a week. A full month. Impressive, really.
Naturally, I then received the invoice… in full. Apparently, the idea of a phone line is chargeable now.
I left a Trustpilot review and was told to call Emily to discuss. I did. Emily was busy and promised a call back. I’m still waiting—perhaps it’s coming via carrier pigeon.
I then submitted a formal complaint, checked they had received it (they had), and was told I’d get a response within 10 days.
That was optimistic.
No reply. No follow-up. Nothing.
If you’re looking for a company that charges you for services they don’t provide and then disappears when you ask about it… look no further.
Otherwise, I’d strongly suggest staying well away.
24 March 2026
Unprompted review
Reply from Focus Group
Good morning,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your phone line being down for a month and the subsequent billing and communication issues you've experienced.
This is clearly not acceptable, and we apologise that you were charged in full for a service that wasn't working. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details and the reference number TP180426 so we can prioritise your case and work towards a resolution?
We appreciate you bringing this to our attention and sincerely apologise for the frustration this has caused.
Kind Regards,
Louise
Business Upgrade to Cloud
Adam Hamilton was very informative in the training session we had regarding our new Cloud upgrade. Being quite a small business, we won't have the need to use it to capacity, but what we will use, Adams insight was very useful. Thank you.
16 April 2026
Unprompted review
Reply from Focus Group
Good morning Steve,
Thank you for your feedback! We're pleased to hear that Adam provided such informative training on your new Cloud upgrade and that his insight was useful for your business needs.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Clear and practical training session
Adam Hamilton ran a really clear and useful session that was easy to follow and relevant to how we’ll actually use the system.
He answered questions as we went and made sure I was confident with the key features by the end.
17 April 2026
Unprompted review
Reply from Focus Group
Good morning Javier,
Thank you for your feedback! We're pleased to hear that Adam ran such a clear and useful session and ensured you felt confident with the key features.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Jamie Bonner has been super helpful…
Jamie Bonner has been super helpful with regards to our office move. He has gone above and beyond to help make sure we have the correct broadband set up for our new office. He has been very patient with me, especially considering I am not technically minded. He explained everything clearly and I am confident that we have been given the best broadband option we could have.
10 April 2026
Unprompted review
Reply from Focus Group
Good morning Tracy,
Thank you so much for your wonderful feedback! We're delighted to hear that Jamie has been so helpful with your office move and has gone above and beyond to ensure you have the correct broadband setup.
We'll be sure to pass your kind words on to Jamie - he'll really appreciate it.
Kind Regards,
Louise
8 weeks wait! and counting!
I signed up for internet and phone services over 8 weeks ago, and the installation is still not complete.
At the time of signing, I was assured everything would be up and running within 10 days, especially as I signed with a manager present. That promise has been completely missed.
Since then, the experience has been extremely frustrating:
- The first installation appointment was a no-show
- The second was marked as “no one available,” which is simply not true — I am the owner of a café that opens at 8am, and I was there myself from 7am that day
The installation date has now been moved multiple times, and after countless calls, no one seems to know what is going on or take responsibility.
What’s most disappointing is the lack of care from both the sales representative and the so-called project manager, who have shown little urgency or accountability throughout this process.
This delay is not just inconvenient — it is actively affecting my business.
Overall, a very poor experience so far.
15 April 2026
Unprompted review
Reply from Focus Group
Good morning Bill,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the delays and frustration you've experienced with your internet and phone installation over the past 8 weeks.
This is clearly not acceptable, and we apologise for the missed appointments, and lack of communication from our team. We have fed your feedback back to the relevant managers, and your case will be escalated as a priority to ensure your installation is completed as quickly as possible.
If you have any immediate concerns or would like to discuss this directly, please contact us at customerservice@focusgroup.co.uk with your account details.
Kind Regards,
Louise
Excellent!
The training call was excellent - clear, informative, professional and friendly.
16 April 2026
Unprompted review
Reply from Focus Group
Good morning Nicola,
Thank you for your feedback! We're delighted to hear that the training session was excellent. If you have any further queries, our team are always happy to help!
Kind Regards,
Louise
The training was instructive and…
The training was instructive and efficient. It covered everything that I needed to know.
18 March 2026
Unprompted review
Reply from Focus Group
Good morning,
Thank you for your feedback! We're pleased to hear that the training was instructive and efficient, and covered everything you needed to know.
Kind Regards,
Louise
Telephone System Upgrade
We upgraded our telephone system and needed a full tutorial from a member of the team. Robbie Holland was excellent and had the patience of a saint, as this 62 year old dinosaur was asking question after question.
7 April 2026
Unprompted review
Reply from Focus Group
Good morning Danny,
Thank you so much for your wonderful feedback! We're delighted to hear that Robbie provided such an excellent tutorial and was so patient in answering all your questions.
We'll be sure to pass your kind words on to Robbie - he'll really appreciate it!
Kind Regards,
Louise
Robbie was exceptional and gave me a…
Robbie was exceptional and gave me a detailed overview of the system and clearly had a great knowledge of the product!
9 March 2026
Unprompted review
Reply from Focus Group
Good afternoon Mike,
Thank you for your feedback! We're delighted to hear that Robbie provided such an exceptional and detailed overview of the system.
We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
New phones introduction training session
Very informative. Thanks to Adam Hamilton for the training session.
10 April 2026
Unprompted review
Reply from Focus Group
Good afternoon Liam,
Thank you for your feedback! We're pleased to hear that Adam provided such an informative training session.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Robbie (Holland) was a really good…
Robbie (Holland) was a really good instructor. Taking time to explain everything in a way that even some as terrified of technology as myself could understand. The training was very necessary & very relevant, helping me to understand everything about the system, its administration, functions and its wider capabilities.
20 March 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you so much for your feedback! We're delighted to hear that Robbie took the time to explain everything in a way that made you feel comfortable and confident with the system.
It's great to know the training covered the administration, functions and wider capabilities so thoroughly. We'll be sure to pass your kind words on to Robbie.
Kind Regards,
Louise
Training session with Robbie Holland
Had a training session with Robbie Holland on the new telephone system. If was very informative, Robbie was very professional and knowledgeable and taylored the training to our organisations specific requirements.
17 March 2026
Unprompted review
Reply from Focus Group
Good afternoon Sarah,
Thank you for your feedback! We're pleased to hear that Robbie provided such an informative and professional training session, tailored specifically to your organisation's requirements.
We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
Thank you Robbie Holland
We’ve been clients for a long time, although I’m personally quite new to the system. I recently requested a training session to help me get to grips with it, and this was delivered by Robbie Holland. I was genuinely blown away by how knowledgeable, patient, and helpful he was.
Robbie took the time to work through all of my questions, while also correcting and configuring the system exactly how we wanted it. This would have taken me a huge amount of time to figure out on my own with my limited experience, yet Robbie extended the session, implemented the changes himself, and talked me through everything clearly as he went. He also ensured parts of the setup were future‑proofed, which was greatly appreciated.
As a result, when a colleague recently requested a change, I was able to access the system confidently and make the updates quickly myself.
For transparency, we have been reviewing the systems we use across the business. However, following this interaction with Robbie, we feel far more confident and satisfied with the service available to us, knowing we are in such capable and supportive hands.
26 March 2026
Unprompted review
Reply from Focus Group
Good afternoon Kurt,
Thank you so much for your wonderful and detailed feedback! We're thrilled to hear that Robbie provided such an outstanding training session and made such a positive impression.
Your comments about feeling more confident and satisfied with our service following this experience mean a great deal to us, especially given your broader system review. We'll be sure to pass your kind words on to Robbie - he'll really appreciate it.
Thank you again for your continued trust in Focus Group!
Kind Regards,
Louise
1-1 training
The 1-1 training I received from Robbie Holland was great. I had a list of questions prepared prior to the teams call and Robbie answered them all. Worth working with the system a few days prior to the training to know what question to ask.
19 March 2026
Unprompted review
Reply from Focus Group
Good afternoon Dave,
Thank you for your feedback! We're pleased to hear that Robbie provided such great 1-1 training and was able to answer all your questions.
Your tip about working with the system beforehand to identify questions is really helpful advice for other customers. We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
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