Focal Fact Reviews 217

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the staff, highlighting their helpfulness and clear communication throughout the process. Many people appreciate the seamless service, noting that the company excels at matching expertise with client needs, leading to productive and relevant interactions. The user experience is frequently described as smooth and well-organized, with reviewers emphasizing the ease of the process from initial contact to project completion. Reviewers also consistently commend the prompt and accurate payment system, often noting that payments are received quickly and exactly as agreed. However, some people were dissatisfied with the client interaction, mentioning instances where calls were abruptly ended after their expertise was shared, or clients were rude.

What people talk about most

Staff

Consumers find staff to be highly professional, responsive, and well-organized, making the entire process... See more

Service

Customers consistently note positive experiences with service, highlighting the clear communication, prompt... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

People report positive experiences with customer service, highlighting effective communication and... See more

Payment

Clients share positive opinions on payment, consistently highlighting prompt and quick processing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my pleasure to be booked in as an expert by focalfact. Customer requierements were made clear upfront so that the calls could be very structured. The direct contact to Elena was always fr... See more

Company replied

Rated 5 out of 5 stars

The quality at Focal Fact is second to none. I have been impressed with this team from first introduction. They deliver impressive results whilst maintaining that boutique peronalised touch. I hope th... See more

Rated 5 out of 5 stars

My experience with Focal Fact was awesome. Client requirements were clearly given well in advance and which made my job easier. Amala was super helpful throughout the journey. Looking forward to work... See more

Rated 5 out of 5 stars

Just completed my first session as a consultant on Focal Fact. This was very well set up, with an appropriate client who I was able to help in my specific area of expertise. Payment was received the... See more


Company details

  1. Information Service
  2. Human Resource Consulting

Written by the company

Focal Fact is an expert network firm that helps professionals globally make better decisions faster. We connect leading industry experts with the world's top corporations. Our expert member platform allows professionals to share insights and expertise with those seeking to learn more about the topic. We are providing and enabling remote and live consultations with experts across every industry vertical, such as aerospace and defence, consumer goods and services, industrials, technology, healthcare, and many more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Space based Earth Observation Market

Focal Fact reaches out with a concrete proposal, without trying to gather information and then cancel potential collaboration (like some of its' competitors do on a regular basis). Discussions with customers are very focused and I really felt I was able to make a positive contribution. This of course is the result of Focal Facts' competence in chosing relevant consultants and matching their experience with it's customer's needs

4 November 2022
Unprompted review
Rated 5 out of 5 stars

I consult with several other Firms....

I consult with several other Firms. This was my first experience working with Focal Fact. I could not have asked for a smoother assignment. The description of the request was clear, setting up the call was simple and call with the clients was fruitful and productive. The best part was setting up payment and receiving funds was so easy and fast.
I would highly recommend Focal Fact. I look forward to working with them again in the near future.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Would work with them again

Vetting my expertise was fast. Connecting with the client was easy and fit my availability. The payment was efficient and delivered as promised. Would definitely work with them again.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Overall Great Experience, Seamless, and Professional

Originally, I was skeptical of the job, because of how I was contacted on Linkedin, however, after looking into the company I decided to give it a try. The experience was fast & seamless, they were very specific on what they were needing and professional in all aspects. Overall great experience and looking forward to the next session.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

The entire experience with Focal Fact: simple and efficient

The entire experience with Focal Fact from engagement to completion of the consultancy work was seamless and pleasant.
I like their approach when engaging their consultancy expert as they first approached me by a short email and then held a short phone call with 5 short questions to assess my knowledge in the particular area of interest in order to evaluate how it matches their clients expectations. I worked with other consultancy firms before and never had this process, which shows how serious they are for their clients.
I also liked the fact they they got in touch with me using different media in order to remind me the time of the consultancy work. Very useful.
As far as payment, the process is fairly quick and secure.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

I was contacted by Focal Fact for a consultancy. Structured and well-detailed request, quick fine tuning, agreement on price without discussion. An excellent experience!

24 June 2022
Unprompted review
Rated 5 out of 5 stars

sceptical but all ok afterall!

Contacted by linkedin so a bit sceptical. But I thought, let's give it a try and guess what I had a great first conversation. The houre was over before I noticed it. And payment received withhin one week. I hope I will be contacted again soon for a next consult.

20 June 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look