FMG Repair ServicesReviews 

Serious Failures, Missing Faults, and Unacceptable Handling of My Vehicle

My vehicle was in and out of FMG for several months for repairs that my local independent garage confirmed they could complete within a week. Despite the extended time FMG had access to the vehicle, they failed to identify or disclose several major issues.

At no point — in any conversation, email, or repair quotation — did FMG ever mention the 42 system faults, the headlight fault, the front camera fault, or any of the associated lighting issues (running light and indicator). None of these faults were acknowledged, documented, or represented in any quotation they provided. These issues were only discovered when my own garage scanned the vehicle, which raises serious concerns about FMG’s competence and their duty of care.

The vehicle was returned to me twice in an unacceptable condition. On the first return, the rear TVs had been opened and used without permission. On the second return, the vehicle arrived late and the headlight washer covers were missing from the bumper. These issues demonstrate poor workmanship and inadequate quality control.

FMG also provided a courtesy car that was unsuitable for my health needs, leaving me unable to drive safely after dusk. This directly impacted my ability to work as a self‑employed estate agent and contributed to significant stress. The situation has had a debilitating effect on my health, and I have been unable to leave the house for over a week as a direct result.

Based on my experience, FMG’s handling of my vehicle, their investigation, and their communication fell far below any reasonable professional standard.

My vehicle was involved in a head on collision, due to the other party being on another planet. FMG did a great job on the repairs, and were kind and courteous. Couple of glitches afterwards, but to say how bad the vehicle was, that is fine. They sorted it all out.
It was Nottingham, but the drop down list will not let me choose this branch.

FMG Repair Services are one of the most efficient garages I have dealt with. The staff are quick to keep their customers up to date with the entire process and picked up our vehicle to undertake the repairs within a few days.
The standard of repair has been excellent and our car returned to us looking like new.
We are absolutely delighted with the entire experience dealing with the Plymouth branch.

Totally impressed with the friendly service and work carried out to our car above and beyond anything we expected
What started as real nuisance just before Christmas turned into a pleasant experience all things considered.
Thanks to a Great company and excellent service

Just delivered my car from the repair garage and can honestly say what a fantastic job FMG Repair Services have done to my VW Golf. The repair has been completed to such a high standard you could not tell the vehicle has been involved in a collision. The paintwork was excellent all valeted inside and cleaned outside. Very impressed with the service and quick turnaround time would highly recommend their services.
Many thanks
FMG Repair Services

First class service from FMG,their customer service was excellent and the finished job on my van was outstanding. Would recommend FMG to everyone. 👌👍

Fmg Dunfermline Extremely well informed and keeping me updated with the progress of work at all stages of the work carried out.
Repair work was done to a extremely high standard and carried out very quickly even though there had been a lot of accidents in the area that they were having to deal with

MK branch. An insurance claim. It took a couple of weeks for the repair quote to be approved but once it was my car was collected promptly by lovely FMG staff and returned within a week. The communication was excellent throughout as was the quality of the repair.

FMG Repair Services at Bridgend were truly excellent from beginning to end. They were clear in the communication, completed the repair ahead of the scheduled time, and delivered the car back to me looking brand new. I'm delighted!

Overall a good experience.
The good points...
The collection of my vehicle, with good communication.
Polite staff, from the receptionist to the personel collecting and delivery of my vehicle.
The repairs, exceptional.
The only issue I have is , I was going through a none fault insurance claim and FMG stated they would return the car with the same amount of fuel at the point of collection, this never happened.
Hence the 3 Start rating I have given.
FMG Hull.

Great Customer service, good communications.
Car looked fabulous when dropped off. Thankyou Norwich FMG...

Jade at Grantham was efficient, knowledgable and cheerful throughout. Some idiot had keyed my car and the repair was carried out quickly and to a high standard.

Amazing great and amazing service from start to finish! Friendly throughout!

Avoid,certainly Dunfermeline branch- gonna fill this,bodge this,bend this- err no you wont,but what you do is provide tesco with a super cheap quote which they use for leverage against folk wanting to use an approved repairer to fix their car- in cahoots with them to lower payouts

Awful customer service and bare minimum communication. I was told my car would be back in 5 days as it was purely cosmetic work needed. I tried to contact the garage several times while they had my car for 11 days with no work being done. When I tried to call for an update, 5 times, the line rang out. It was picked up once and then hung up 2 seconds later. I had to call head office who were just as unhelpful and told me they were waiting on a response from my insurer which I knew they had already sent. They told me it was a write off, without me even seeing a quote. Once I chased it up with my insurer they told me all I needed was a geometry test after which I was told my car was roadworthy. I never even saw the quote until after I had my car back, even though I requested it numerous times over the phone and was told they would send it to me.

I've since chased them up for the complaints process, as they haven't contacted me since 11th December when I asked to raise the complaint. Though they have upheld my complaint I have received 0 compensation, and seemingly no sympathy, after being without a car for almost two weeks right in the lead up to Christmas. I'm still chasing the complaint resolution now as all they've said they'll do is pass my feedback on to the Bristol site. I will never use this garage again and wouldn't recommend it to anyone.

Did a magnificent job repairing our car. Looks good as new, great service and kind people.

From start to finish of the repair to my car everything ran smoothly, from the Guys picking and dropping my car back to the Girls on reception they all were so helpful.
I must say the finished job is top draw, colour match is perfect and the car has come back immaculate inside and out. Thank you FMG Bridgend South Wales.

Had my vehicle in for rtc damage it was collected keep me updated throughout re delivered back to myself they also did a mini valet on it after repair was greeted with fantastic customer service on phone & also delivery & collection staff highly recommend

I recently had my BMW 3 Series repaired here at FMG Repair Services Leamington following an accident, and I could not be more impressed with the results. The quality of the work and craftsmanship has been excellent — the car looks as good as new.
Their customer service has been outstanding throughout the entire process. The team genuinely puts the customer first, went above and beyond to ensure everything was handled professionally, and kept me informed every step of the way. They are an absolute pleasure to work with and clearly take pride in what they do.
I would highly recommend this garage to anyone looking for reliable, high-quality repairs and exceptional service. They have now gained a lifelong customer, and we will definitely return if we ever need their services again.
Thank you again for the fantastic work — it is very much appreciated.

I was regularly updated on my vehicle, the systems were very easy to use and all staff were very friendly, most notably Jade. I want to thank all the repair staff for their efforts in returning my car looking very clean and professional whilst also fixing the damage to my vehicle. Thank you very much all!