This company cares about its clients!
I initially left a negative review for this SaaS provider due to an issue I encountered. However, after further communication with their support team, I realized the problem stemmed from my Gmail account deleting critical information, which was entirely outside the provider's control. Despite this, the team promptly responded to my support request and went above and beyond to resolve the matter, even dedicating time on a Sunday to assist me. This level of dedication and customer care is rare in the industry, and I greatly appreciate their commitment to ensuring their clients are supported.
Given the exceptional support I received and the swift resolution of the issue—despite it not being their fault—I am more than happy to revise my rating to a well-deserved 5 stars. Thank you for demonstrating outstanding service and professionalism. Great job!
Reply from FlyZold
Thank you very much, your feedback has helped us improve our onboarding process, and we'd like to thank you very much for that ! We wish you pleasant flights with us ! ✈️