Trip Copenhagen-Barcelona via Zurich. October 2019. 2 persons We had a big delay due to cancellation of flight. According to EC Regulation 261/2004 from February 17th, 2005 (handed out by Swiss at... See more
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See what reviewers are saying
Filing a complaint or claim with a major airline is always difficult. Obviously I didn't succeed before I came to Flypenge. It supposed to be the same this time, but to my surprise, after almost two y... See more
Company replied
They are very trustworthy and really went all in for me to get the money, informing all of the steps they were taking and answering any eventual question without hesitation! If you do have any delay... See more
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Successfully received a compensation for 2 flights. It took some months since my case needed to go through court but flypenge kept me informed, and eventually won my case. I would definitely trust the... See more
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Company details
Written by the company
Hvis dit fly har været forsinket, aflyst eller overbooket, kan du have ret til kompensation. Mange passagerer går glip af penge, fordi flyselskaber enten afviser krav eller ikke informerer om dine rettigheder. Din ret til kompensation er sikret gennem EU-forordning 261/2004, og hos Flypenge tager vi kampen for dig – vi håndterer hele processen og vi er specialister i at sikre den kompensation, du har krav på. Du slipper for besværet, og vi følger din sag helt til dørs. Tjek din sag gratis på www.flypenge.dk – det tager kun få minutter!
Flypenge.dk
Written by the company
- Er du træt af at vente? Kræv erstatning for dine forsinkede, aflyste eller overbookede flyvninger
- Hvordan foregår behandlingen af min sag? Når vi modtager dine oplysninger, gennemgår vi dem grundigt og dobbelttjekker alle relevante detaljer – hvilket flyselskab der stod for din flyvning, hvor lang forsinkelsen var, og hvor stor en kompensation du har krav på. Herefter sender vi et krav direkte til flyselskabet og følger løbende op for at sikre, at din sag bliver behandlet. Hvis flyselskabet ikke reagerer inden for en rimelig tidsramme, tager vi yderligere skridt for at få din kompensation udbetalt. Når sagen er vundet, overfører vi pengene direkte til din konto.
No Cure No Pay!
En fair løsning, når vi skaffer din kompensation.
Hos Flypenge gør vi det nemt for dig at få den kompensation, du har ret til. Vi tager os af hele processen, fra første henvendelse til udbetaling. Ingen forudbetaling, ingen skjulte gebyrer – kun en fair løsning, hvor vi kun får noget ud af det, hvis du gør.
Start din sag risikofrit hos Flypenge.dk
Contact info
Ørestads Boulevard 73, 2300, København S, Denmark
- 44 22 40 80
- info@flypenge.dk
- flypenge.dk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flypenge held on for years to win the case
This case was not straight forward due to all sort of changes by LH on the day of delays, but I am very pleased that Flypenge held on and stood by me. It took about 2-3 years to finalize the case, which in the end Flypenge won for me.
29 January 2026
Reply from Flypenge.dk
Dear Raoul
Thank you so much for your great review.
We are so glad we could help you and we hope you know that you are always welcome if you need help again.
Best Regards Flypenge Customer Care
Solved my case really well
Solved my case really well, with very good communication throughout. Thank you so much!
17 December 2025
Unprompted review
Reply from Flypenge.dk
Dear Jonni
Thank you so much for your super nice review.
We are really happy to be able to help so that justice is done.
We are proud and happy that we can offer our labor based on the NO cure / NO PAY concept and in this way ensure that everyone can get the necessary help completely free of charge. We hope that you will use our service again another time, if the accident should happen.
Best regards, Flypenge Customer Service
Stay way
Stay way. They will only handle the easy cases, which you easily handle yourself without the fee to Flypenge. They will pretend to take the difficult cases where they are actually needed, and then return after a lot of follow up to conclude they can not handle the case = you have lost a lot of time.
In our case, its was simple, then the flight was delayed more then 20 hours, but since origin of the flight was Nice, then it took Flypenge 10 months to inform us, that they could not handle the cases out other countries hand than Denmark. Originally they accepted the case
28 May 2025
Unprompted review
Reply from Flypenge.dk
Kære Jacob
Vi er kede af at læse din anmeldelse - især fordi den maler et billede, der ikke stemmer overens med virkeligheden.
Vi bliver nødt til at rette et par ting, for din kommentar er simpelthen faktuelt forkert.
Du skriver, at vi "lader som om", vi tager de svære sager. Det er forkert. Vi tager ALLE sager, hvis passageren er berettiget. Vi har samarbejder med advokater og partnere i flere europæiske lande, netop fordi ikke alle sager kan føres i Danmark. Når der ikke er værneting her, sender vi ikke bare sagen i glemmebogen, vi undersøger mulighederne og samarbejder med partnere, der kan tage over. Det har vi også gjort i dit tilfælde og det er mere end hvad andre firmaer gør. Disse samarbejder sikrer os, at vi kan hjælpe så mange som muligt.
Som dansk firma kan vi sagtens sende et krav til flyselskabet, også når sagen ikke kan anlægges her. Det gør vi, og det gjorde vi også i din sag. Men når flyselskabet nægter at svare (som i dit tilfælde), og sagen skal i retten, så skal den føres der, hvor værnetinget er. Det har vi også forsøgt ved at tage sagen til vores advokat.
Så nej, vi lader ikke som om. Vi gør faktisk arbejdet, også selvom vi ikke altid kan trylle et resultat frem.
Din anmeldelse kommer flere måneder efter, at din sag blev afsluttet. Men vi står selvfølgelig stadig klar til at forklare sagens forløb for dig, hvis du gerne vil have genopfrisket fakta.
Med venlig hilsen
Alma - Flypenge.dk
Had a case with RyanAir
Had a case with RyanAir, they helped! Thanks FlyPenge.dk
18 July 2025
Unprompted review
Reply from Flypenge.dk
Dear Terme
Thank you so much for your wonderful review. It truly means a lot to us!
We're genuinely happy that we were able to help and secure the compensation you deserved. Thank you for placing your trust in us. If you ever need our assistance again, please don’t hesitate to reach out we’ll always be here for you.
Best regards Flypenge Customer Care
It was a long process but during the…
It was a long process but during the entire waiting they kept me informed and the reason why was taking too long.
They did a very nice job and I’m happy with the result.
25 September 2024
Unprompted review
Reply from Flypenge.dk
Dear Yasmin
Thank you so much for your wonderful review – it truly means a lot to us!
As you know, this has been a long and challenging journey, and we’ve been fighting for years to achieve this positive outcome. That’s why it means the world to us to hear that you felt well supported throughout the entire process.
We know it takes both patience and trust to get through something like this, and we’re incredibly grateful that you gave us that opportunity and stood by us all the way.
Thank you for your trust. If you ever need our help again, please don’t hesitate to reach out – we’re always here for you.
Best regards Flypenge Customer Care
Really recommend!
They are very trustworthy and really went all in for me to get the money, informing all of the steps they were taking and answering any eventual question without hesitation!
If you do have any delay in your trip, start the process with flypenge, nothing to loose, for sure!
11 June 2025
Unprompted review
Reply from Flypenge.dk
Dear Mayra,
We truly appreciate you taking the time to share your experience with us and helping bring attention to our work.
It’s been a long and challenging journey to have your rights recognized, and we’re genuinely grateful for your patience and trust throughout the process.
If you ever find yourself in a similar situation again, we hope you’ll consider using our service once more.
Kind regards Flypenge Customer Care
Amazing support
Amazing support. Kept us updated throughout the process. Really happy with the outcome too after a disastrous flight experience!
1 July 2024
Unprompted review
Reply from Flypenge.dk
Dear Lisa
Thank you very much for your great review.
We are very happy to have been able to help you with your case.
Should the accident happen again, we hope that you will use our service again.
Best regards, Flypenge Customer Care
Great communication
It was easy to communicate and to make complaint with Flypenge.dk
There are easy steps to make complaint, and everything is very understandable.
22 November 2024
Unprompted review
Reply from Flypenge.dk
Dear Dejan
Thank you very much for your great review. It means a lot to us and helps us reach out to more passengers.
It is important for us to make it as easy for the passengers and give you plenty of updates.
If the accident should unfortunately happen again, we hope that you will use our service again.
Best regards
Alma - Flypenge.dk
Flypenge is a trust partner for airline dispute
Filing a complaint or claim with a major airline is always difficult. Obviously I didn't succeed before I came to Flypenge. It supposed to be the same this time, but to my surprise, after almost two years, I got the good news that I succed in the claim. It took a long time, but gave me more confidence in using legal means to get compensation.
9 October 2024
Unprompted review
Reply from Flypenge.dk
Dear Yang Yu
Thank you for your review.
It is great that you have the feeling that our service has been a good experience. We strive to constantly improve this, so it's nice to hear that our work is working.
We hope that you will use our service again, should the accident.
Best Regards Flypenge Customer Care.
Successfully received a compensation…
Successfully received a compensation for 2 flights. It took some months since my case needed to go through court but flypenge kept me informed, and eventually won my case. I would definitely trust them again if I experience any issues with flights.
21 March 2024
Unprompted review
Reply from Flypenge.dk
Dear Penny
Thank you for the kind words and great review. We really appreciate you taking the time to write this review. We are constantly working to improve our service. We are therefore very happy to hear that our hard work is paying off.
We hope that you will use our service again another time, should the accident happen.
Sincerely, Flypenge Customer Service
They succeded in a difficult claim
They helped me getting a compensation for a cancelled flight with Lufthansa. It was a difficult case that lasted more than 1 year, but finally I got some money back. The claim process and the communication with the Flypenge staff was very easy.
16 March 2024
Unprompted review
Reply from Flypenge.dk
Kære Eulalia
Thank you so much for your super nice review.
We are incredibly happy that you have appreciated our work and our service, even though the matter has taken longer than expected. As you have experienced, cases can take longer than expected, so we appreciate your understanding of this.
Should the accident happen again, you are very welcome to contact us, as we are always ready to help passengers with their rights.
With best regards Flypenge Customer Care.
We got our money finally
It took quite long time but finally we got some money from the airline company. At first we had no hope for our money but with the help of them, we got some money. Thank you Flypenge.dk for the help.
15 September 2023
Unprompted review
Reply from Flypenge.dk
Dear Reza
Thank you very much for your great review. It means a lot to us and helps us to come into the light.
If the accident should unfortunately happen again, we hope that you will use our service again.
Best Regards, Flypenge Customer Service
Great service and trustable
Great service, after 3 years I almost forgot about my case but received an email that it was finally finish, I gave them my details and received the money. Very trustable and you can be sure they keep things in order for you 👍🏽
21 September 2023
Unprompted review
Reply from Flypenge.dk
Dear Kathrine
Thank you very much for your nice review.
It has been a long and tough fight to have your rights recognized, but we are happy that we had to fight to the end and proud that you are now being paid compensation.
Should the accident occur again, we hope that you will use our service again.
Sincerely, Flypenge Customer Service
Trip Copenhagen-Barcelona via Zurich
Trip Copenhagen-Barcelona via Zurich. October 2019. 2 persons
We had a big delay due to cancellation of flight.
According to EC Regulation 261/2004 from February 17th, 2005 (handed out by Swiss at the transfer counter) there are compensations for delays by more than 3 hours for 400€ / person for flights between 1.500 km and 3.500 km.
Swiss was not (never) going to give us any compensation. Flypenge made sure we got paid approximate 400€ on 11th of July 2023. It took a long time, but we got a compensation.
11 July 2023
Unprompted review
Reply from Flypenge.dk
Dear Jb
Thank you very much for your great review. It means a lot to us and helps us to help more people.
We are very happy to be able to help you and not least to win your case.
Should the accident happen again, we hope you will use our viewing service again.
Best Regards, Flypenge Customer Service
Reply from Flypenge.dk
Kære Jørgen
Tusinde tak for din flotte anmeldelse. Det betyder meget for os og hjælper os med at komme frem i lyset.
Det er dejligt at vores arbejde virker og vi kunne løse din sag med positivt udfald.
Hvis uheldet desværre skulle gentage sig, håber vi, at du vil benytte vores seervice igen.
Med venlig hilsen Flypenge Customer Care
I recommend!
20 January 2022
Unprompted review
Reply from Flypenge.dk
Kære Mark
Mange tak for din virkelig flotte anmeldelse. Vi er rigtig glade for at høre, at vores hårde arbejde virker og vi har kunne løse din sag med positivt udfald.
Vi håber, at du vil benytte dig af vores service igen, hvis uheldet skulle være ude.
Med venlig hilsen Flypenge Customer Care
Very good service
I contacted flypenge, when my flight got cancelled because of a pilot strike and the flight company didn’t want to pay any compensation and I ended up having to pay for a another ticket last moment with another flight company to get back home. I have received my compensation now thanks to flypenge and I m very happy with the over all process and even though these kind of cases can take a long time I still think it is worth the wait.
9 September 2021
Unprompted review
Reply from Flypenge.dk
Dear Sandradiya
Thanks for your review. We appreciate you taking the time to write this. We often find that the airlines can be difficult to work with, and therefore we are happy that the case ended in your favor.
Should the accident happen again, we hope you will use our help again.
Best regards Flypenge Customer Care
Very professional !!!
Super good and professional service !! They always keep me informed and guide me the best possible way !!
23 May 2021
Unprompted review
Reply from Flypenge.dk
Dear Gustavo
Thank you for your review.
it means a lot to us to be able to help. you should know that we are always ready to help if you need this.
with best regards Flypenge Customer Care
Fantastic service
Fantastic service . Guided well through the whole process, They dont give up even though it can take time . Always ready to tell you on the phone how things are going , and kept me updated with Emails .
Thanks Paul OBrien .
13 May 2020
Unprompted review
Reply from Flypenge.dk
Dear Paul
Thank you for your review - we really appreciate the nice words.
We are happy to read that you have been satisfied with the amount of updates, as this is something we always try to improve.
Claims for compensation can definitely take its time, but we always do our best to bring home the compensation.
We hope you will contact us again some time, in case you should need it.
Kind regards
Flypenge Customer Care
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