Good stay overall at Commercial Road, London, E1 2BT. Ideal central location. Felt extremely safe throughout my 2 month stay. The apartment was very clean, quiet, modern, comfortable and well equipped... See more
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Based on these reviews
The location is about 1km from town, but close to major outlets, and local pubs. The apartment is basic, very clean, and a perfect choice for a short stay. Lacking some items, e.g. kitchen towels, and... See more
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I had a very comfortable stat ay the apartment. The placer Is spacious, clean, and the location Is excelent -close to transporte, shops, etc.- In terms of opportunities for improvement, I would sugg... See more
Company replied
We had so many issues with the keypad into the apartment and being locked out at various times. We had also booked a late check out which apparently wasn’t documented causing us to forfeit prepaid ti... See more
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Company details
Written by the company
As one of the largest serviced apartment providers in the UK, award-winning Viridian Apartments offers guests a choice of over 400 apartments in more than 50 convenient locations throughout the UK. All our spacious, contemporary apartments are perfectly equipped with the style, features and amenities guests want from apartment living, whether guests are visiting for work, rest or play and staying short-term or longer-term.
Contact info
United Kingdom
- 020 3743 0331
- reservations@viridianapartments.com
- flyingbutler.com
4.3
Excellent
925 reviews
Replied to 93% of negative reviews
Typically replies within 1 month
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If you like ants this is the place for…
If you like ants this is the place for you! There were a couple running around when we first arrived, but the big surprise was that they were on the beds...that the kids were sleeping on. Unfortunately the kids didn't feel excited about it. The owner couldn't believe it and actually asked for proof when we called to tell them. However the next day, on return from our day out, we found a can of ant spray in our bedroom. To get rid of them. Therefore they must have believed us when they saw the pictures. Apparently ants don't like peppermint so we gently discouraged them using this.
Apart from that excitement the two bedroom flat was a good size. Only one sofa so a bit uncomfortable and we didn't realise it was a basement flat. The bars on the windows and lack of natural light was also a bit uncomfortable. We entered through a gate at the back of the property which opens straight onto a metal staircase that leads down to the door.
There wasn't much going on in the kitchen, no dish towel or kitchen roll, no chopping board or tea pot, or even a milk jug. Yet what was there, six of everything, was clean and new.
The bathroom and ensuite were fine. The ants used the main bathroom. Unfortunately there was no plug in the bath. This meant the kids could only shower, not a major issue.
I slept well in the adult bedroom bed, although the ants only visited on the morning we were leaving so perhaps that helped. Being down low perhaps makes it quieter, but not on bin day as there is another metal staircase at the bedroom window where the binmen come early.
The location is very good. It's around Draycott Place so we were just by King's Road and lots of interesting shops and food places.
The apartment wasn't really for me, I found it disappointing and a bit stressful since I didn't really want to be there. However, these things might not bother everyone.
12 April 2026
Unprompted review
Great location
Great location. Well appointed Flat just off Kings Road and easy walking distance of Sloane Square and the tube station. Clean, comfortable and good value. Would definitely stay here again
9 April 2026
Unprompted review
Reply from Viridian Apartments
Hi David - Thank you so much for your kind review. We're really pleased to hear you enjoyed the location and found the flat clean, comfortable, and good value. It’s great that you were able to make the most of the nearby amenities and transport links. We’d be delighted to welcome you back anytime. Kind regards Team Viridian
Comfort stay as usual a little problem with heating but solved by excellent staff
Comfort stay as usual
2 April 2026
Unprompted review
Reply from Viridian Apartments
Hi Katerina - Thank you for your lovely review! We're so glad to hear you had another comfortable stay with us. We appreciate your understanding regarding the heating issue, and we're pleased our team could resolve it quickly for you. We look forward to welcoming you back again soon. Kind regards Team Viridian
Great service, Nice Flat
Great service by Laura, modern, clean and spacious flat, as advertised on website. Highly recommend.
31 March 2026
Unprompted review
Reply from Viridian Apartments
Hi RLW - Thank you so much for your kind words. We’re delighted to hear that you enjoyed the flat and that it lived up to what was advertised. We’ll be sure to pass on your lovely feedback to Laura, she’ll be thrilled to hear it. We really appreciate your recommendation and hope to welcome you again in the future. Kindest regards Team Viridian
The apartment was lovely and modern…
The apartment was lovely and modern with everything I could possibly need. Very clean and the bed was very comfortable. I felt very safe travelling alone staying here with the automatic door locking system and the door codes to the entrance and corridors. Communication was great with hosts via WhatsApp, and I would definitely book again.
30 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Hayley - Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the apartment and found it clean, modern, and well-equipped for your stay. It’s especially great to know that you felt safe and comfortable, and that our communication helped make your experience even smoother. We truly appreciate your kind words and would be thrilled to host you again in the future. Kindest regards Team Viridian
Nice and beautiful apartment
Nice and beautiful apartment.
Perfect stay for a Trip to London
26 March 2026
Unprompted review
Reply from Viridian Apartments
Hi MS - Thank you for your lovely review. We’re so pleased to hear that you enjoyed the apartment and had a perfect stay in London.
We really appreciate your kind words and hope to welcome you again on your next trip. Kindest regards Team Viridian
We used his apartment bit a weekend to…
We used this apartment for a weekend to explore London. Easy access to tube station. Apartment was spotless. We would stay again
27 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Jan - Thank you for your kind review. We’re so glad to hear that you found the apartment spotless and conveniently located for exploring London. It’s great to know you had a good stay, and we’d be delighted to welcome you again in the future. Kindest regards Team Viridian
Apartments lovely but faulty door mechanism meant check in and check out very stressful
Once you get inside the apartments are lovely, well appointed, clean and quiet.
However, the faulty electronic door code mechanism meant the check-in process and first three hours of our stay while we were communicating with Viridian's service team to get it solved, and the check-out process where we could not get back into the unit to return the emergecy access key were very stressful.
We were told by staff on site that this is not an uncommon problem with these mechanisms, so hopefuly Viridian will change these locks soon, in which case we would happily return.
Viridian's service response process could also be improved: 2 of the 3 hours stressful check-in hours were because their response appeared geared around proving that we were incompetent guests, rather than believing their mechanism was faulty. Once the maintenance man did arrive, he was able to solve the lock problem by removing the mechanism completely so that we could use a conventional 'emergency' key.
The following day Viridian sent messages (presumably automated) to ask if our check in process had gone smoothly ...
No kind offer of compensation received to date.
27 March 2026
Unprompted review
Reply from Viridian Apartments
Hi A Philpott - Thank you for your detailed feedback. We’re really pleased to hear that you found the apartment lovely, clean, and well-appointed once inside. However, we’re very sorry for the stress caused by the door mechanism and the impact this had on your check-in and check-out experience. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please do reach out to us directly so we can review your experience further. Your feedback is invaluable, and we’re actively working to improve both our systems and our response process. We do hope to have the opportunity to welcome you again in the future under much better circumstances. Kindest regards Team Viridian
Flat 4 Sloan Avenue
Check-in was great with key entry. Apartment was also very clean and well furnished. The apartment did not have an ironing board and the heating was set to 18 degrees maximum, so we could not turn up the heating in the evenings and mornings. The heater provided was not great. The overall apartment was great.
19 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Pete - Thank you for your feedback. We’re glad you enjoyed the easy check-in and found the apartment clean and well furnished. Apologies for the inconvenience with the heating and missing ironing boar, we’ll address these for future guests. We appreciate your comments and hope to welcome you again. Kindest regards Team Viridian
The house was really clean and well…
The house was really clean and well kept, has a nice modern design and Good security.
19 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Romeo - Thank you for your kind review! We’re delighted to hear you found the house clean, well kept, and enjoyed the modern design and security. We hope to host you again soon. Kindest regards Team Viridian
Booked my stay in January and stayed…
Booked my stay in January and stayed right up intill close to the end of March! This explains how much I enjoyed my stay here, they provide every daily essential you’ll need, washer dryer, fresh towels weekly, full kitchen utensils , blow dryer, ironing board with iron & so on! It felt like I was at home. The staff accommodated my every need & were extremely warm and attentive- Alisha Hallum was a God send, she went above and beyond to accommodate my needs and extended kindness beyond her job role to me! She added so much warmth to my time here . The team at Viridian are lucky to have her :) I’ll be visiting nowhere else but here when next I’m in London.
Fantastic Location also, every supermarket you need is a 5 or less minute walk so convenience adds to the perks of staying here!
Thanks to the team again &Hopefully I’ll be back one day! :)
18 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Ethel - Thank you for your lovely review. We’re so pleased you felt at home during your extended stay and enjoyed the amenities and convenient location. Your kind words about Alisha mean a lot, she’ll be delighted to hear them. We truly appreciate your feedback and would love to welcome you back next time you’re in London. Kindest regards Team Viridian
Maidenhead location - Decent but not great
A few items to note - the second key within the flat was very clearly broken (the tip of one of the keys was snapped off), the WiFi did not reach one of the bedrooms and was incredibly slow, and the thermostat was stuck at 25 degrees so it was too hot to sleep properly without a fan and the windows open.
Otherwise it was ok. Nothing special to write home about but not terrible.
15 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Jen - Thank you for your feedback. We’re glad to hear that your stay was overall okay, but we’re sorry that it didn’t fully meet expectations.
We appreciate you highlighting the issues with the key, WiFi, and thermostat. This isn’t the standard we aim to provide, and we will address these points promptly—replacing the damaged key, reviewing the WiFi coverage, and ensuring the thermostat is functioning properly for future guests. Thank you again for your comment, they’re very helpful in helping us improve. We hope to have the opportunity to offer you a much better experience next time. Kindest regards Team Viridian
Beautifully furnished and well laid out…
Beautifully furnished and well laid out apartment, very convenient location for the city.
10 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Giles - Thank you so much for your kind review. We’re delighted to hear that you enjoyed the furnishings and layout of the apartment, as well as the convenient location. We really appreciate your feedback and hope to welcome you back again soon. Kindest regards Team Viridian
Pleasing experience
Pleasing experience - good assistance, had help when we needed, amazing location, quality furniture and setup.
Recommending
25 February 2026
Unprompted review
Reply from Viridian Apartments
Hi Vadim - Thank you for your kind words. We are delighted to hear you had a pleasing experience and that our team was able to assist whenever needed. It's great to know you enjoyed the amazing location as well as the quality of the furniture and overall setup. Your recommendation truly means a lot to us, and we hope to welcome you again in the future. Kindest regards Team Viridian
Customer service was the best customer…
Customer service was the best customer service I’ve ever had in the hotel/hospitality industry in Europe full stop!!! The way the staff answer the phone IMMEDATELY I wasn’t on hold for longer than 1-2 minutes before I got through to someone , I rang up on Friday evening with something that needed to be fixed in the bathroom and within 12 hours a handyman was at the door and fixed it STRAIGHT away and was so so kind and quick and efficient. The property was spotless too and genuinely can’t recommend enough as someone who travels often I’m happy I came across this company as I usually book hotels and not apartments but will 11110% be booking here again!!!
6 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Hadeel - Thank you so much for your incredible feedback! We’re absolutely delighted to hear that you had such a positive experience with our customer service. Providing fast, helpful, and friendly support is something we take great pride in, so it’s wonderful to know that our team was able to assist you quickly and efficiently when you needed it. We’re especially pleased that the issue in the bathroom was resolved promptly and that our handyman left a great impression. It’s also fantastic to hear that you found the property spotless and enjoyed your overall stay.
As someone who travels often, your recommendation truly means a lot to us. We’re so glad you decided to try an apartment stay with us, and it would be our absolute pleasure to welcome you back again in the future. Thank you for your trust and your 11110% recommendation. Kindest regards Team Viridian
A good night's stay.
Stylish, well-equipped, 2-bedroom apartment in a very pleasant area beside the River Thames. Ideal for visiting Kew Gardens, with frequent buses and rail link to the rest of London. Very secure with keyless entries to the grounds, building and apartments. The beds are very comfortable - we had a great night's sleep. Would stay here again.
7 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Robert - Thank you for your lovely review. We’re really pleased to hear you enjoyed your stay and found the apartment comfortable, secure, and well-equipped. It’s great that the location by the River Thames and the easy access to transport made exploring London and visiting Kew Gardens convenient for you. We’re especially glad you had such a good night’s sleep, those comfortable beds are one of our favourite features too. We’d be delighted to host you again anytime you’re back in London. Kindest regards Team Viridian
Nice clean - modern and close to amenities
Nice clean, close to the center and opposite Waitrose a plus. All the mod cons and a modern apartment instead of the usual Victorian mess the Brits like to call character. Only downside the Wi-fi was extremely slow.
5 March 2026
Unprompted review
Reply from Viridian Apartments
Hi Panos - Thank you for taking the time to send a review. We’re really pleased to hear you enjoyed the clean, modern apartment and the convenient location close to the centre, with Waitrose just across the road. We also appreciate your feedback about the Wi-Fi, we’ll certainly look into the speed to see how we can improve it for future guests. Thanks again for staying with us, and we hope to welcome you back again in the future. Kindest regards Team Viridian
Queens Park - Very quiet and spacious!
We stayed in Queens Park Viridian and enjoyed our stay. The rooms were clean and spacious. It had everything we needed. The staff were so attentive and responded quickly to all our needs. The area is in a quiet neighbourhood and very close to shops and restaurants. I would highly recommend staying here and would stay here again in the future.
Thank you.
23 February 2026
Unprompted review
Reply from Viridian Apartments
Hi MRCHU - Thank you so much for your wonderful review. We’re really glad to hear you had such a positive stay with us. As a small business, feedback like this truly means a lot and motivates us to keep providing the best experience we can for our guests. It was a pleasure hosting you, and we hope to welcome you back again in the future. Kindest regards Team Viridian
Absolutely terrible Internet and…
Absolutely terrible Internet and television reception
We were told by one of your workmen that he would sort an outside aerial, he didn't, we were told that he would tell his manager, he didn't. I sent photographs of the television screen showing the interference. After this ,we were told how dreadful it was ,nothing happened. Then after writing in and saying that the Internet connection needed looking at. This was after a professional had looked at the connection, nothing happened.
Your staff are not helpful.
I am not sure of the dates. We stayed in your appointment from April 2025 to March 2026
2 January 2026
Unprompted review
Reply from Viridian Apartments
Thank you so much for taking the time to share your thoughts about your stay at our Westrovia apartment. We truly appreciate your feedback, and we're genuinely sorry for any frustration caused by the television signal and internet issues. Reliable connectivity is important, especially for longer stays, and we regret any inconvenience you experienced. We understand how disappointing it can be when things don’t work as expected, and we did our best to address your concerns during your stay. As we oversee just 1 apartment in the building, some system such as the aerial and connectivity infrastructure is managed by the building team. When you brought these matters to our attention, we reported the building management team for their assistance. They advised us that no similar issues had been reported by other residents, but your experience has highlighted areas where we can improve communication and escalation for future guests. Your feedback is invaluable to us, and we will continue working to enhance our support and responsiveness. Thank you again for reaching out, and we wish you all the best. Kindest regards Team Viridian
I had a last minute emergency and while friendly unfortunately no compromise was found.
I had an issue and was not able to attend, it was fairly last minute so I accepted it was my fault and would need to pay a cancellation fee, unfortunately it was the entire cost of the stay.
I asked if there was anything to be done and while the customer service were quick to respond and friendly unfortunately they did not provide any real help.
I fully appreciate that this was in line with the terms and conditions but even a small discount would have left me happy and the room able to be rented to a new occupant both parties satisfied.
Going above and beyond and using common sense is what separates 5* companies from the rest.
1 March 2026
Unprompted review
Reply from Viridian Apartments
Hi RedcoatTrooper - Thank you for your feedback. We’re sorry to hear about your last-minute emergency and understand how disappointing the situation must have been. As outlined in our terms and conditions, the full cancellation fee applied due to the short notice. While these policies are in place to protect against late cancellations, we appreciate your comments regarding flexibility and goodwill, and we will share them with the team. We’re glad our customer service team was responsive and courteous, and we hope to welcome you in the future under better circumstances. Kindest regards Team Viridian
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