Fluent Money Reviews 

9,737
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and dedicated, often guiding them smoothly through complex processes with a kind and clear approach. Many people highlight the excellent service, noting the efficiency, clear communication, and personalized approach that made their overall experience stress-free and straightforward. Reviewers frequently mention prompt responses and regular updates, appreciating how quickly everything was handled from the initial contact to completion. However, some people mentioned significant issues with communication, including difficulties reaching the company and unreturned calls after being cut off. These customers also reported long delays in receiving responses and a general lack of updates, which led to frustration and a feeling of wasted time.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

User experience

Users describe positive interactions with user experience, finding the process seamless, straightforward, and... See more

Response time

People report positive experiences with response times, with many customers praising the prompt updates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish couldn’t have asked for a better team behind me guiding us along the way. From the help of my advisor Christina Hui to my case manager Callum Denton they where fantastic the calle... See more

Rated 5 out of 5 stars

Very helpful ar initial point of contact with Anne to find a product promptly. With Hayden coming in with regular progress reports and support. Robert assisted us with our protection discussions an... See more

Rated 5 out of 5 stars

From the start of the process, both Joe and Chantelle were always there for us. Regularly communicating and professionally taking us through our mortgage process step by step. Each communication made... See more

Rated 5 out of 5 stars

Fluent Money are a real help with setting up a finance solution. They stepped me through the whole process and I really appreciate their clear and kind approach. I now have an Interbridge mortgage tha... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,737)

1,843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi I was very pleased and happy with…

Hi I was very pleased and happy with Stephen and Geraldine at fluent money ,, excellent customer service and very professional,, I’m not the best with emails and computer stuff ,, they were very patient and talked me through every step of the way ,,, well done both

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service, Excellent Communication.…

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step along the way. They would contact me without fail if I had a question and their communication was first class. I would definitely use their services again should I need to and can recommend them without question.
Thanks again.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of having Daniel and…

I had the pleasure of having Daniel and case manager Natalie working with us to get our loans in place. Their attention to detail and contact was exceptional. They made the whole experience easy and would highly recommend. Thank you to them we can start the next chapter of our life’s together

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Everyone is so helpful, quick and keep you up to date . Really take the hard work out of it for you . Would highly recommend. Jess and Jodie were exceptional

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Transactions involving personal money…

Transactions involving personal money are very challenging especially when there are so many scams out there. I found Fluent Money to be both professional, patient and understanding and equally very good at communicating. I dealt with both Ashley and Emma and they were both excellent, utterly professional and lovely to deal with. I would happily use them again and would recommend the company to anyone considering a remortgage

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and hassle free!

From the initial engagement following my online enquiry I was confident that my requirements were recognised and matched to a suitable Lender. The process remained very straight forward and complete in less than a week!

A complete hassle free experience with thanks to Leah and Kaitlyn

Would highly recommend using Fluent!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

We were very happy with the services at…

We were very happy with the services at Fluent Money. Although the process took longer than we thought it would be - all the staff endeavored to solve any hurdles we crossed. I would definitely recommend Fluent Money to anyone looking for a secured loan or a remortgage

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend
Wouldn’t of been able to remortgage if it wasn’t for these guys
Christine was absolutely superb always keeping me updated and reassuring me as it’s a can be a stressful time but she made light work of it
Thanks again

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, kept well informed throughout
Friendly and approachable agents always willing to help and support with any queries
Have used them now for a few years and would highly recommend

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend

Would absolutely recommend.
Contact & customer service 5 star from us. And although our first choice of bank refused us, so we stuck with our correct bank, they have remained in contact and at the end of the phone for any questions or concerns we had. Special mention to Ejazul and Rhea who looked after us.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to our Advisor Tessa and case…

Thankyou to our Advisor Tessa and case manager Stephen for their excellent service and support. We were really happy with the deal Tessa obtained and Stephen made the whole process so straightforward and efficient- two weeks from enquiry to completion was phenomenal. Highly recommend .

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage

We recently used Fluent Money to remortgage our home and redeem our Help to Buy equity loan.

A big thank you to Usman Mansoor and Natasha Lowe for all their help throughout the process. They were always quick to respond, kept us updated, and helped make everything as straightforward as possible.

We appreciate all the help they provided and would happily recommend Fluent Money to others.

Bonnie and Ryan

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Donna and Uvais…

I would like to thank Donna and Uvais for all there help and support to us in making this remortgage happen. They were in regular contact with us and let us know that they are to answer any questions we had. Nothing was too difficult and they were always at the end of the phone.
Thank you both very much. We can breathe now.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Used Fluent money for BTL

I recently used Fluent Money for a Buy-to-Let mortgage and had an excellent experience throughout the process.
A special mention goes to Hayden, who was fantastic from start to finish. He was always on top of the details, kept me regularly updated on progress, and was quick to answer any questions I had along the way. His communication and attention to detail gave me confidence that everything was being handled properly.
I wouldn't hesitate to recommend Fluent Money to anyone looking for a mortgage broker, and I will definitely consider using them again in the future.

12 June 2026
Unprompted review

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