Flowersbynora Reviews 458

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with their orders, frequently noting that the delivered products did not match what was pictured online, often containing different flowers, colors, or being of lower quality. Issues with delivery services were also common, including late deliveries, unfulfilled same-day delivery promises, and orders not arriving at all, particularly for important events like birthdays and funerals. Some people were dissatisfied with the customer service, citing unhelpful responses regarding delivery issues and product discrepancies. Additionally, many reviewers reported problems with refunds, with some waiting an extended period or not receiving them at all after canceled or unfulfilled orders.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report receiving... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Many customers report that flowers were not... See more

Product

Consumers consistently express strong dissatisfaction with the product, particularly floral arrangements.... See more

Service

Users describe negative interactions with service, citing issues such as hidden service fees that were not... See more

Refund

Customers experienced significant frustration with the refund process. Many reviewers reported difficulties... See more

Based on these reviews

Rated 1 out of 5 stars

Everything was wrong! Completely wrong arrangement sent - nothing like basket that I ordered. Multiple emails suggest their policy allows “substitutions” but surely not just allowing them to send wha... See more

Rated 1 out of 5 stars

Top right hand corner it clearly states "Receive Free Same-Day Express Delivery". I order early the day of, get an email close to 3pm that they no longer offer same day delivery. Thanks for the late n... See more

Rated 1 out of 5 stars

Not a local florist - completely misleading marketing. I ordered 2 days in advance of my mom's birthday and at 3pm she still didn't receive her flowers. When I called they said they should arrive by 8... See more

Rated 1 out of 5 stars

We chose this florist because their web site leads with the words " same day delivery available." Believing this, we ordered and paid for flowers at 10:30 AM to be delivered by 5:00 PM to a l... See more

Rated 1 out of 5 stars

Ordered flowers in the AM for same-day delivery. Later that same day, received an email saying "Sorry - we can't fulfill this order," and this message was sent after it was too late to source another... See more

Rated 1 out of 5 stars

My wife had to walk 4 buildings away to pick up her own flowers. The delivery girl called my wife 3 times back to back and when my wife answered the delivery girl was clearly frantic and confus... See more

Rated 1 out of 5 stars

Dang, I should have read the reviews before using this horrible company. I ordered a premium arrangement - thinking I was giving business to a local florist. When the arrangement came it was NOTHING... See more

Rated 1 out of 5 stars

I would give a 0 ZERO if I could!! They cancelled my order because they didn’t have the flowers - never received any notification, no email or called or text. My order simply disappeared. Found out da... See more

Rated 1 out of 5 stars

I should have read reviews and BBB reports/complaints. Implied as a local business, not a call center. Free Delivery is not Free. The Arrangement I purchased, called Guiding Grace Bouquet, comes in 3... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. I ordered a bouquet for my aunt - I was delighted to find a florist in the same town with free same day delivery. Communication regarding delivery was not specific about deli... See more

Rated 1 out of 5 stars

Gilroy, CA Flowers by Nora. Buyer Beware! Ordered a $60 arrangement + delivery for a dear friend's 70th birthday. The total ended up being $89! When it arrived, it didn't resemble at all what the pict... See more

Rated 1 out of 5 stars

Would give NO star if possible. A charge was on my bill thatsaid "service charge" which was in addition to but not not listed by the charge for the arrangement. I have not had this experience with... See more

Rated 1 out of 5 stars

Scammed! Not legit!!! Received email after paying $150 for delivery that the arrangement was not available. When are roses not available?! I called and was told a transportation issue was the reason... See more

Rated 1 out of 5 stars

I ordered a floral arrangement from Ruth's Roses for a dear friend's mother's funeral service. The Ruth Roses' sales person assured me that the flowers would be delivered promptly prior to the servic... See more

Rated 1 out of 5 stars

This "business" charged $115 for a floral arrangement that was scheduled for delivery to a funeral home. Called the funeral home, no flowers. Called "Flowers By Nora", was told the flowers were delive... See more

Rated 1 out of 5 stars

I would give zero stars if I could! I ordered flowers for my MIL’s funeral. I was guaranteed an 11am delivery as the viewing was from 11:30 to 12:30. The flowers NEVER arrived. Calling/emailing result... See more

Rated 1 out of 5 stars

I ordered an expensive arrangement for a friend's memorial service, and no flowers were delivered. They cited supply chain problems. When I called the day before the funeral, they made no mention of... See more

Rated 1 out of 5 stars

I live in Illinois and ordered from a “local” florist, Flowers by Nora in Fayetteville,NC. I ordered the deluxe 8’planter for over $100. When my friend sent me the thank you pic …I was horrified. This... See more

Rated 2 out of 5 stars

I ordered flowers for my daughter's birthday. She owns a cafe in Reynoldstown, GA and I wanted her to be able to enjoy the flowers during the cafe's opening hours so she could share them with the staf... See more

Rated 1 out of 5 stars

I would give this company a 0 if that was an option. They are NOT a local florist as advertised (they even mislead by posting a "delivery area" on the website) I ordered the flowers for Saturday deliv... See more

Rated 1 out of 5 stars

I placed an order, large order for my mothers celebration in life. I felt like their website is misleading and while in conversations with salesperson were assured they were in Plant City, Fl They are... See more

Rated 1 out of 5 stars

Order flowers for my sister who lives in Vero Bach, Fla, the $123.84 arrangement was to have two flower in a basket arrangement, I paid extra for the orchards that were not in the arrangement, call t... See more

Rated 1 out of 5 stars

The order was never delivered. I received no confirmation, and when I called, I was told it was left at a front desk that doesn’t exist and after the building was already closed. They only offered to... See more

Rated 1 out of 5 stars

The arrangement was delivered with the large flower heads drooping, many leaves on various stems had brown tips, the water was already cloudy and the arrangement was supposed to have been made just ho... See more

Rated 1 out of 5 stars

Placed an online order for Altoona, PA assuming it was a real florist in Altoona for delivery. Needless to say, I believe I was scammed like a lot others by Flowers by Nora. I would rate this scam com... See more

Rated 1 out of 5 stars

I give them a zero! I ordered same day and they told me late that day that they could not delivery until the next day. The worst part was the succulents and the container were very small, which was to... See more

Rated 1 out of 5 stars

Made an order. I was in a hurry. Requested the order to be canceled a few minutes later after reading reviews. Customer service responded that they couldn't cancel due to not being able to reach the d... See more

Rated 1 out of 5 stars

Florist lied that they had the flowers and could make the delivery knowing that morning they did not have the flowers. They took the order anyway preventing me from using another florist. By the time... See more

Rated 1 out of 5 stars

Ordered flowers to be delivered to a funeral service for the following day. Told there was no issues. However, when I saw that I received a refund the following day, I questioned whether my flowers we... See more

Rated 1 out of 5 stars

DON'T WALK, RUN FROM FLOWERS BY NORA. Wish ZERO stars was an option. Wish I read all these negative reviews before choosing Flowers By Nora! I was extremely EMBARASSED by the arrangement that was deli... See more

Rated 1 out of 5 stars

You should have a 0 star rating option. I should have checked reviews first. But, the website said they were a "local" (same city) company for the funeral I was ordering flowers for. I trusted th... See more

Rated 1 out of 5 stars

Posing as local florist,wouldn't even rate them a 1 star . Was supposed to be free delivery, wasn't same flowers I ordered, delivered next day and also didn't arrive with the extra 12.99$ teddy bear.... See more

Rated 1 out of 5 stars

Flowers were not delivered on the date requested. We received an email with time and date arrangement was delivered, but it was blatant lie. Flowers arrived the following day and arrangement was no w... See more

Rated 1 out of 5 stars

We ordered the Bright Blue Skies as pictured on their Website, what we received was not even close. They delivered different and dying tlowers, different vase. The arrangement was thrown together. I... See more

Rated 1 out of 5 stars

WHERE IS A -0- STAR?? I received a text that my flowers by Nora that were supposed to be delivered to a funeral TODAY as been canceled, WTF? Absolutely UNACCEPTABLE.. READ REVIEWS ON THIS COMPANY-... See more

Rated 1 out of 5 stars

If there was a negative -0 star I would have selected that. I order a funeral spray for our company boss father whom passed. Collected money from all the supervisors to purchase an arrangement over $2... See more

Rated 1 out of 5 stars

HUGE SCAM!!! They pretend to be a local florist when in fact they’re not. I called and placed an order with them before 9 am for flowers to be delivered for my daughter’s birthday in Arlington, Virgin... See more

Rated 1 out of 5 stars

Represented themselves as local and then failed to deliver birthday flowers that were ordered and confirmed. No apologies or offer of corrective action form them. Managed to get a refund and an unhapp... See more

Rated 1 out of 5 stars

PREDATORS. 0 stars would be more accurate. I ordered what looked like a beautiful succulent glass vase for the death of my best friend's mom. The day before the delivery came and they said that the... See more

Rated 1 out of 5 stars

The most horrible experience I faced after ordering from you. We wanted to send Lavender & White for the 25th Anniversary of our Brother. We requested the CSR who took our order to make sure flower... See more

Rated 1 out of 5 stars

I ordered flowers for a funeral. I attended the service and was embarrassed once I saw what was delivered. The picture on the.website and the actual arrangement that was delivered was not even close t... See more

Rated 1 out of 5 stars

A friend ordered flowers for a memorial service. When the flowers didn't get delivered, she called. They claimed they tried to call and text her to confirm the location of the service. In reality, the... See more

Rated 1 out of 5 stars

If I could rate Flowers By Nora less than 1 I’d give it a negative 10. I ordered 2 Christmas bouquets on December 1st to be delivered on December 20th thinking this is plenty of time to get exactly w... See more

Rated 1 out of 5 stars

I got taken like the other people. With the exception of the roses, everything was different. Instead of a blue 'mason' jar, it is clear with blue dye. :-(. Only the roses are the correct flower, the... See more

Rated 1 out of 5 stars

Flowers by Nora completely failed us at the worst possible moment. We placed and received confirmation for funeral flowers, including delivery time and location (Myrtle Beach, SC). Despite this,... See more

Rated 5 out of 5 stars

I'm not sure why all the negative reviews as my experience was wonderful. The Blooming Sympathy Cremation Adornment I ordered was so beautiful & the best arrangement there. It was a wreath, & since an... See more

Rated 1 out of 5 stars

I wish I didn’t have to give them one star! I ordered flowers, a balloon and chocolate for my best friends birthday, they didnt even attempt delivery! I’m so disappointed that she didn’t receive the o... See more

Rated 1 out of 5 stars

I agree with everyone's review here. Their website makes you think you are calling a local vendor and then wham outta nowhere you're speaking to someone you can't understand. As with others, I wa... See more

Rated 1 out of 5 stars

ALERT!! I went through their site to place an order for a funeral. After I entered all the details & hit submit, their site froze & was stuck on “Loading…” so I placed an order with a different com... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

458 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did not deliver when promised

Did not deliver when promised

After learning that a friend of mine lost a family member, I ordered a bouquet from Flowers by Nora and they said that it would be delivered the same day. It was stated on the invoice as well.

The day after the promised delivery date, I called three times to ask where the flowers were. The first two calls left me with no information. When I asked to speak with a manager, I was told the manager was not at the store.

With the last call, I canceled my order and requested a full refund. The flowers are meaningless now, my friend will be elsewhere. I will update this review if I don't receive the refund.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm not sure why all the negative…

I'm not sure why all the negative reviews as my experience was wonderful. The Blooming Sympathy Cremation Adornment I ordered was so beautiful & the best arrangement there. It was a wreath, & since an arrangement already encircled the urn, I placed a current photo of my mother-in-law in the center. At the cemetery I shared the lovely lavender & purple roses with the ladies & grandchildren, & they loved them.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

If there was a negative -0 star I would…

If there was a negative -0 star I would have selected that. I order a funeral spray for our company boss father whom passed. Collected money from all the supervisors to purchase an arrangement over $200, to be delivered the same day to the funeral home the day before the funeral. I received my confirmation email of payment etc. Low and behold Nora's emailed me 45 minutes later saying they could not fulfill the order. The refund of over $200 would be refunded between 3-5 business days. Consequently, too late to reach out to another florist. We end up just hand delivering a small live plant the same day of the funeral. Then the funeral directors did not read the card from our plant. Ughhhh!!!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

No basket, 9:30 p.m. delivery

I ordered a basket flowers with three balloons for my boss. I was horrified to see what they delivered. A measly bunch of flowers that wilted right away, with one balloon, not three and NOT in a basket. That was the whole charm of the arrangement. It came instead in a cheap looking clear glass vase. They also delivered the flowers at 9:30 at NIGHT! When I complained, they only gave me money back for the two balloons that were missing. I will never order from them again.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Made an order. I was in a hurry. Requested the order to be canceled a few minutes later after reading reviews. Customer service responded that they couldn't cancel due to not being able to reach the delivery driver who was already out delivering my order for the next day.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

I should have read these reviews 1st

I should have read these reviews 1st! My Mothers flowers never arrived. Customer service said they were on their way and would be available until 8pm for updates. That was a lie. Next day and no flowers and just a reply that they will get back to me. SCAM! I will be disputing with my CC. Shame on this company!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

I got taken like the other people

I got taken like the other people. With the exception of the roses, everything was different. Instead of a blue 'mason' jar, it is clear with blue dye. :-(. Only the roses are the correct flower, the other 5-6 flowers are completely different.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Bait and Switch - Hide Delivery Fee

I ordered the "premium" version of the Jewel of my Heart bouquet from Flowers by Nora. What my wife received for our 20th wedding anniversary was obviously not close to the same quality nor volume of even the "standard" version advertised. I contacted Flowers by Nora for a full refund OR to deliver the flowers that I ordered. They only agreed to refund $20 of the $115. They also claim "Free Delivery", but charge a $19 "service fee". They have more complaints along these same lines with the BBB.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I am a veteran and sending flowers to a fellow veteran’s family. Flowers by Nora couldn’t have made this process any more difficult. The first order they stated they had “a lack of supplies” and needed to cancel the order. The second stated online it would be on time and then when I confirmed this with individual they explained it would be given out by delivery schedule and location. I explained I needed to cancel - a little over a day in advance and they would do nothing they stated “they are unable to contact the delivery driver”. Do yourself a favor and DON’T use Flowers by Nora.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst company ever!!

Worst company ever!!! Do not do business with them. Ordered flowers for a memorial service several days in advance, the night before the service I get an email they cannot fulfill my order. Why not call? Send different flowers? long story short did not see email until after service so no flowers were sent. COMPLETE SCAMMERS!!!!!!!

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had looked at their review…

I wish I had looked at their review before I ordered. The person who took my order was friendly and helpful. HOWEVER, they never delivered any flowers and never contacted me to tell me there was a problem!!!
I don’t get angry very easily but this sure did do it.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Flowers by Nora is a Scam

Flowers by Nora is a Scam. They are not an actual Florist. Another scam online is Flowers by Ava. There are a whole bunch of them. These florists do not exist. You cannot find a brick and mortar establishment in the town they claim to exist in which is a dead give away. Do not order from these scamming lowlifes no matter what you do.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Completely different flowers than what I ordered for a funeral

I ordered a funeral flower arrangement from Flowers By Nora after my cousin’s husband passed away. I found them online while searching for florists in the Manchester, NJ area and the arrangements shown on their website looked beautiful.
I paid $227.63 for an arrangement that was supposed to include red roses, lilies, snapdragons, and greenery.
What showed up at the funeral was completely different.
Instead of roses, the arrangement was made mostly of red carnations, and several of the lilies were already browning and dying. It looked nothing like what I ordered. Unfortunately, the arrangement was placed right next to the casket and the room was full of mourners, so taking photos at that moment would have been extremely inappropriate.
It was honestly embarrassing, because I wanted to send something meaningful.
When I contacted the florist afterward, the conversation was disappointing and there was no real effort made to make things right.
Funeral flowers are not just another purchase, they are part of honoring someone who has passed away. This experience was incredibly upsetting during an already painful time.
I would not recommend using this florist for funeral arrangements.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Customer service doesn't care

Customer service doesn't care, they have no address they can or will give you. DO NOT ORDER FROM THEM. What i got was not what was ordered. I paid 95.00 for a premium bouquet and I got standard. The flowers were nothing like what the picture was. I have emailed and been ghosted by Victoria so now I will dispute the charges with my bank. Save your money and don't buy from them.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Flowers were not delivered on the date…

Flowers were not delivered on the date requested. We received an email with time and date arrangement was delivered, but it was blatant lie. Flowers arrived the following day and arrangement was no where near the photo of product I ordered. I will never use this company again.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible!!

Terrible!!! Delivery was late. Called customer service 3 times. The plant that arrived was on life support. Don’t fall victim to this terrible company.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Flower Fraud

Represented themselves as local and then failed to deliver birthday flowers that were ordered and confirmed. No apologies or offer of corrective action form them. Managed to get a refund and an unhappy birthday celebrant along with us.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

We ordered flowers from them

We ordered flowers from them, we also ordered a greeting card for 4.99. The person who received the flowers also received a card the stated "sorry for your loss". The person did not pass a way and what was paid for a Greeting card, how a condolence card was sent is beyond us.

5 March 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look