The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
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Review summary
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Reviews shaping this summary
Shocking company! Advertises items, sends something completely different - automated customer service email response each time. Products are the same as you will get off Temu even though the... See more
Company replied
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake... See more
Company replied
Ordered 2 advent calenders for my daughters 14th November. I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies. Contact company didn't want t... See more
Company replied
2.9
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I received my 2 dresses a couple of…
I received my 2 dresses a couple of days ago. Absolutely disgusting! Quality poor. Everything bad about them. So disgusted didn't even want to waste my time sending back even though lost £30 and certainly would not donate to the charity shop I volunteer in! Not surprisingly no further orders from myself!
13 November 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Was exactly what o expected,delivered…
Was exactly what o expected,delivered well packed
18 November 2025
Unprompted review
Nothing like they say it is rubbish
Nothing like they say it is rubbish
17 November 2025
Unprompted review
Shocking company!
Shocking company!
Advertises items, sends something completely different - automated customer service email response each time.
Products are the same as you will get off Temu even though they state hand made.
Received broken items, reported so they sent same item in the smaller version - reported and nothing……
WOULD NOT RECOMMEND !
20 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Crap service.Placed an order on 8th…
Crap service.Placed an order on 8th Oct, it is now 3rd Nov and still no delivery, co contact, no email to update my order. This company as it calls itself is just a rip off merchant. Save your money and shop somewhere else especially with more reliability.🤬🤬
3 November 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
AVOID
The dress I ordered looks nothing like shown online. Tatty & oversized.
Also ordered trousers for husband & son - same as above.
Having now read the reviews on this site, I should have saved my money.
Really can't bear the stress of customer service/returns even if they exist.
AVOID AVOID AVOID
24 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
NOT RECIEVED MY ORDER I AM A PENSIONER…
NOT RECIEVED MY ORDER I AM A PENSIONER AND THESE WERE XMAS PRESENTS I AM DEVESTATED.WRR HAS IT GONE
1 November 2025
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Avoid this company
Avoid this company! Ordered what was supposed to be Laura Gellar make up. Had to chase delivery, when it did arrive it was a very poor quality substitute. Tried to arrange refund but had no respond to emails, raised this through PayPal and they contacted me to say if I closed the complaint they would refund me. I have done this and now saying the refund has been rejected and it will take 10 days for their systems to sync!
Avoid at all costs!
1 November 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Total rubbish don't waste your money
Total rubbish don't waste your money
28 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolutely dreadful!
Absolutely dreadful!! The items were WAY too small - I ordered the size I use on Temu/Shein/other retailers. Am now engaged in a lengthy battle trying to get a refund and keep gettIng "offers" of different refund amounts. I do not want to keep the garments (horrible quality) and be refunded half. Their website says return and full refund .. but they are refusing so far. DO NOT USE.
29 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Great customer service.
Great price , excellent customer service keeping me up to speed on where parcel actually was and when to expect. Topscwere good and fit to size . Thank you
3 October 2025
Unprompted review
False advertising, disgusting
Just recirved 2 mugs and totally gutted.. I purchased these for a funny gift for Christmas thinking there would be noise when you filled them up and on receiving them they are just 2 ordinary mugs and they are not worth the money, how can you advertise these mugs having a sound when you drink from them.. This is totally false advertising and you should be reported to trading standards. I have only read other people reviews and on reading this before I ordered I would not 100% considered ordering from your company. False advertising is not a good thing and should be reported.
24 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Its a lovely top
Its a lovely top, I also ordered one in red. My only niggle is that the navy one is slightly tighter than the red one under the arms but they are still great and they have pockets!
30 September 2025
Unprompted review
Ordered 4 mugs for presents thinking…
Ordered 4 mugs for presents thinking they had a noise attached to them once you tip them up to drink i thought they'd be a really funny gift . They came and are just basic mugs no sound ect and considering they cost me £35 for something I could of got from the pound shop I'm fuming, should of checked the reviews buyers beware their videos are all false advertising and are scammers
22 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I bought 3 of the crochet boxes
I bought 3 of the crochet boxes - 2 for Xmas presents . When they arrived I opened mine and the print is SO small you need a magnifying glass to read it ! I emailed flowerup and they have ignored me . Do not waste your money as I have , they are an abroad company and their emails don’t even make sense with their working / grammar .
If you fell victim to this via FB as I have you will find that once they have your money , you can no longer find the via this platform .
22 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great company
What a great company they are reliable and helpful in every way possible thank you so happy 😊
2 October 2025
Unprompted review
Easy to fit and use
3 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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